Call center, customer service. Data entry
Resume:
Georgianne Naylor
Spring Hill Fl
34610
Summary
●Excellent customer service with problem solving and analytical skills.
●Strong experience in a high volume fast paced call center.
●Proficient with computer software and database systems.
Experience
2008- 2011 Patient Services Coordinator Fredericksburg Orthopedic Associates
Responsible for opening practice by 7 a.m. Audit all patient charts for morning clinic. Any needed paper work is put with charts to have ready for patient arrival. Responsible for patient flow (Patient Check in and Check out). Collect copays and past due balances. Verifiy insurances. Make and review charts for 14 doctors and Physician Assistants. Work closely with Clinical Assistants to coordinate scheduling. Responsible for petty cash and cash out at end of shift. Responsible for maintaining accurate and up to date patient information and Hippa forms. Acting liason between patients and clinical staff, (Rx requests, medical records requests, Xray copy requests or any number of patient needs).
2007-2008 Supervisor of Medical Billing, Cash Receipts, Scanning, Month End and Week End S.A. Medical of Virginia, Inc.
Supervise daily billing activities for a billing staff of 13, including
new hire training. Handle all client staff relations and problem
accounts. Over see cash receipts, where large sums of money
are processed each day by a staff of 3. Make sure all patients
charge tickets, demographics and payments are scanned into
the system in a timely manner by a staff of 2. Make sure that over
45 doctors receive accurate week end and month end statement
packages. Act as liason for doctors offices to acquire referrals/
authorizations from insurance companies for patients.
2005-2006 Library Clerk Louisa County Library Responsible for client relations. Collecting delinquent amounts accrued on accounts. Petty cash. Familiar with fiction/non fiction and Dewey Decimal System. Reclaimed books to proper stacks. Checked books in and out. Maintained hold list for clients. Light collections.
2000-2004 Medical Billing Representative Delaware Claims Service, Inc.
Responsible for processing medical billing for fourteen doctors.
Maintained patient accounts with some collections.
Researched accounts and worked with insurance companies to get bills paid. Newark, De
1998-2000 Call Center Representative Progressive Insurance
Maintained and made changes to hundreds of policies for 20 states.
Maintained relationships with Captive Agents and Free Agents.
Audited employee files and recorded calls. 1999-2000 Tampa, FI
Dispatcher and Inside Claims Support
Dispatched outside claims adjusters to accident scenes/site of claim.
Updated inside claims adjusters account files for safe auditing.
Recorded depositions and reviewed audits. 1998-1999 Dover. De
1995-1998 Support Staff Supervisor Independent Newspapers
Supervised a staff of four
Intense customer relations and trouble shooting
Implemented circulation accountability code Dover, De
Education
1982-1985 Caravel Academy College Preparatory School
High School Diploma
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