Support Specialist Help Desk
Resume:
William B. Sargent Jr
Commerce, Georgia 30526
***************@*****.***
Summary:
Over all 10+ years’ experience in the IT field. 10+ year’s customer service experience.
6+ years’ experience as a Help desk technician.
Analyzed, planned, designed and installed new personal computer systems.
Education:
Computer Technology Institute- Philadelphia-Graduated 3-12-2012, A.S.T. Degree
Technical skills:
Operating Systems: Windows 2000, XP, Vista, 07.
Software Applications: MS Office 2000,
Networking LAN, TCP/IP, Cisco Routers, Windows Server 2003-2008.
Languages: HTML, C++, Visual Basic, SQL Server 2005.
Autozone Distribution Center Lavonia Ga.
Stockpicker Driver- April 2017- October 2020
Loaded all trucks with product from the center to be shipped out to stores Nationally.
Barnes and Noble University of Pennsylvania College Book Store
Bookseller 8/1-2015 to present
Jobs duties included logging on to various systems to input customer on line orders for processing in our store.
D.C.C.C. - Marple Campus 2/7/2015- Present
Student Worker, Learning Commons Center
Responsibilities:
To help students with any software and Delegate log on issues.
Provided Technical support and operated as service point of contact for help desk, helping to diagnose, troubleshoot, and resolve all problems. Worked on Dell and Hewett Packard Laptops.
Provided daily technical support for e-mail.
Tutored students in various operating systems and software applications to enhance basic understanding of computer usage.
S.T.O.P. - Philadelphia, PA. 1/2012- 4/1/12
Intern in the Information Technology Department
Responsibilities:
Installed Clinic Tracking Software on 75 Client Computers.
Provided Technical support and operated as service point of contact for help desk, helping to diagnose, troubleshoot, and resolve all problems.
Provided daily technical support for e-mail, network connectivity, telecommunications, peripheral equipment and system maintenance.
Analyzed, planned, designed and installed new personal computer systems.
Installed and updated various software including antivirus.
S.T.O.P.- Philadelphia, PA 4/1/2012-12/30/2016
Computer Support Specialist
Provided Technical support and operated as service point of contact for help desk, helping to diagnose, troubleshoot, and resolve all problems.
Provided daily technical support for e-mail, network connectivity, telecommunications, peripheral equipment and system maintenance.
Analyzed, planned, designed and installed new personal computer systems.
Installed and updated various software including antivirus.
Worked on Dell and Hewett Packard Laptops, Installed operating system software, reset passwords for staff of 125.
Computer Technology Institute, Philadelphia, PA. 4-2011- 12-2011
Tutored students in various operating systems and software applications to enhance basic understanding of computer usage.
Served as mentor in computer labs, trained students on an individual basis.
Provided emergency technical support for early morning shift.
Initiated log for charting computer usage including instituting problems and resolution database shich assisted lab in analyzing student’s needs.
Helped monitor and supervise schools help desk ticked system.
M. Davis and Company- Philadelphia, Pa. 10/5/2004- 3/15/2011
Analyzed, planned, designed and installed new personal computer systems.
Provided daily technical support for e-mail, network connectivity, telecommunications, peripheral equipment and system maintenance.
Investigated hardware and software problems and performed upgrades existing personal computer systems.
Determined user specifications for hard ware and software inventories.
Assisted with patch managing of desktop operating systems.
Daimler Chrysler Financial, Philadelphia, Pa. 4/10/2001- 8/30/2004
Responsibilities: Responsible for the maintenance repair and installation of personal computer and network hardware and software.
Responsible of installation of departmental software/hardware, patching OS on workstations and servers.
Solving any problems related LAN, Intranet and Internet.
Tested software, configured and determined connectivity issues.
Maintained dialogue with vendor’s technical support as needed.
Collaborated with applications team to implement, deploy, maintain and support all applications.
Helped transfer help desk request from e-mail to web based system reducing I.T. response time by 20%.
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