Crew Team Sales Associate
Resume:
Chicago, Illinois *****
***************@*********.***
Gwendolyn H. Allen
Objective Replenishment/Seasonal
Experience 07/19-present Allied Universal Security- Midwest Warehouse/Ryder -The position involved walking, regular standing,, hearing, and talking to employees after or before checking bags upon leaving building or using wand for search for alcohol taken from warehouse. This job consisted of extended period of sitting for the 8-12 hours shift. I had to have the ability to sustain long periods of time enclosed surveillance areas watching cameras the extend period of my shift. I had to have effective writing and verbal skills to do a daily report activity form, incident and complaint forms. The verbal were also used in speaking with management and employee. (Most of employees working for MWW/Ryder spoken Spanish) I used an interpreter device I purchased in order to communicate effective. I had the ability to interpreted instructional document such as safety rules, operation and maintenance instructions and procedure manuals. I prepared prompt and complete report relative to all incidents, accident investigation or other activities as assigned by manager. I had to have knowledge of and maintain strict compliance with the law and company policies. My primary respo0nsibity was to deter theft, communicate suspicious activity to the manager. Maintain a safe business environment and provide strong customer service. This position required basic knowledge of computer and software related to the security job. I had to have a strong people skill and able to make firm decisions. We had training every months
(quarterly) Allied Security Professional Academy on the following topics: Harassment free workplace, Corvid 19, Diversity and Bias, Spanish Content, New/updated content, Communications, Core training Program, Culture, Customer Service, Custom Protection Officer (CPO), DHS Safety Act, Emergency preparedness, Leadership, Human Trafficking, Mobile patrol, Workplace violence, these are only a few of trainings we were involved. My job was to provide an exceptional customer experience by ensuring the job was always the # 1 priority. I acknowledge the client and employees in a friendly and helpful manner upon the clients, employees or customer entry into the building area. Monitor high shortage area, performed audit function using two=way communication’s device to maintain contact with other officers/rover. Post order for great customer service- check in/out drivers following the correct procedure, including writing and erasing any necessary information on whiteboard. Completing all necessary forms, including the inbound tally sheet, bring paperwork and seal out to Mobile patrol officer, who will then hand papers to truck drivers and put deals on truck (if mobile officer is not working, it’s my responsibility), complete a Vehicle inspection report daily .We must know the different of a regular load and a Bobtail driver. Check empty containers before driver leave the lot. 06/19-07/04/19 DHL/Kraft – Allied Universal Security mission provides unparalleled security service system and solution to serve. Secure and give care for the people and business of our communities. We are the liaison between the general public and the police and procedures that are in place at your post. Our post will take us to place as such: airports, corporate companies, health care center, distributions/industrial faculties and govern-ment agency. My job was to protect the people, property and information at the site. I served as a deterrent to minimize the loss of assets thru theft and property loss. We handle two types of customer case: external and internal with loyalty and satisfaction. Allied services are trained in personal safety, emergency and media management. Security service personal are taught patrol, be much observed and how to handle difficult people or situations. Employees are trained in some legal aspects of private security and indicators of terrorist surveillance The location DHL/Kraft-control gate- I login to system to record trailer/bobtail/-load or unload trailer coming into lot thru gate I was station. I had to verify ID to go along with system at Dock office in order for them to get right instruction as to what the trailer was to received or disperse. When building was closed I had to record to another system/manually. I had to inspect the trailer going out of gate to verify if seal was in agreement with papers shown and I had to inspected empty trailer before leaving gate. I had instructed the driver on where to go load /unload trailer. 08/17-12/17 Lyft Driver-is a ride –hauling service/ ridesharing/ taxi cab 08/16-12/16 Uber Driver –is a ride –hauling service /ridesharing/taxi cab 03/16- 01/20 New Life Old Bag-United in Faith Lutheran Church-we collaboration of folks of all ages and abilities making sleeping mats for the homeless out of used plastic bags. If a new group comes into such as teenagers to volunteer I instruct them on how, what and why we do the mats and give our time. We have over 1000 members After volunteer there every month, I started the project at my church, where we made mats for the homeless.
03/14-01/16 Mather’s Café for seniors- I was an instructor on making Jewelry- Working Angeles- The jewelry class is hand on program help seniors learn how to create jewelry project that they can wear, sell or just make a gift.
01/15 -12/20 I volunteer/work Free Greek-(computer) I worked by learner how to tear and rebuild computers. I worked the receptionist desk when Mike was business by receiving donations of computer and other electronics. We would separate the parts for distributions to places in the organization. I worked in the quality assurance area by rechecking or going behind new volunteers’ worker. 10/09-01/10 Carson Pirie Scott & Co. Sales Associate in retail-worked 10/11-01/12 with customers by answering, worked as cashier for sales, input payment to system and input information’s on return Items. Prices items for sales and stock merchandises. Open New account for customer for credit card. Looked up Merchandise for customer (or another stores) thru phone call Or customer visiting store. Help customer with decision, made Suggestion or advice on their purchases. Kept stock room Organized and did any other duties as assigned.
02/09-04/09 U.S. Census Bureau- Census Field Manager- I was responsible for accomplishing production and quality goals in field operation under their span of control. I conducted individual and group training sessions for census personnel as necessary. –I taught 25 employees for census and was a manger (crew team leader) –I had to have meeting every morning to keep the, abreast of new input on system /I had to go around to check the area they were canvassing for correct address for 2010 census/ input time for payroll/ did reports every week on employee/ attend meetings once or twice a week to come back for meeting with employee on feedback. I taught and used the enumerators that were engaged in data collections. Performed field enumeration activities in and around respective neigh hoods .Coordinated, supervises and oversees the work of clerks in specific functional area.
10/05-02/07 (09/21-11/21) Allstate Home & Auto Insurance-manger assistant Duties –answering phone, input payment, and data –updated information on customers, order supplies, input accident reports and towing. Call other agency for information and other duties agency requested. Answers question of clients by phone or visiting the office. Request documentation for customer refinancing or lost policy. Took information over to other offices or agency. Call headquarters for agency for information, request credit or driving record. Call client to get information and given information.
03/05-present Volunteer/work Museum of Science and Industries-Chicago, Illinois- I helped in serval place for the snoozeum (sleep over) each month of the year. I worked by setup areas for each group sleeping for family, large Boys Scouts and the big group from Kentucky (10-20 Bus), coming to total of 1200-3000 visitors. Making sure the paper work was correct order, I would work the Will call desk and then to registration desk, giving direction where to go sleep and the events for the night. I volunteer and was on the committee as liaison between Museum and Volunteers. I work with the visitors –welcoming them to the museum. I answers questions and give directions or suggestions as to what they like to visit/see. I help with all kind of project at the museum. I input data and decode input to system. Conduct survey in the Rotunda or near exhibit. I did orientation for the new volunteers coming into the service. Setting a higher standard, the museum the volunteers for our clientele’s specific industries and business practices. It’s was all part of our commitment to providing our service to the visitors with a positive experience with every visit or call. If we didn’t know the answer right then and there we search/call for the correct answer. Volunteers/I were provide value for the museum and offer solutions to all visitors, so to take the pressure of the employee worked in the background to established the projects and keep the museum working. As A volunteer I was to help the clientele enjoy the entire museum. Customer care, retention was given for satisfaction.
9/05-1/05 FEMA/AppleOne Temp Agency-Call Center Agent Duties –answering phone, input payment, and data –updated information on customers, order supplies, input accident reports and towing. Call other agency for information and other duties agency requested.
11/04-09/05 Carson Pirie Scott & Co
Sales Associate in retail –worked with customers by answering, worked the register for sales, input payment to system and input Information’s on return items stores. Price items for sales and Stock merchandises. Looked up merchandise for customer thru Phone calls or customer visiting store. Help customer with suggestion or advice on their purchases. Kept stock room organized and any other duties as assigned.
1967–2004 Training Modular-Social Security Adm. Chicago, Ill Deputy Section Manager/AMM/Troubleshooter-(Debt Management Section Manager- Claim Authorizer-Debt Specialist-Claim Representative-Benefits Authorizer) –all the jobs were call agents connected Will supply upon request.
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Education 1962–1963 Southeast/Oliver Harvey College Chicago, Ill 1996-1997 Southeast/Oliver Harvey College Chicago, Ill 1963-1964 Loop/Harold Washington College Chicago, Ill 1969-1970 Loop/Harold Washington College Chicago, Ill 1983-1983 Loop/Harold Washington College Chicago, Ill 1964-1965 Kennedy-King College Chicago, Ill
1998-1998 Unisys Computer Classes Lisle, Ill
2003-200.3 CompUSA Chicago, Ill
1998-2003 Managerial Train Chicago & Oak lawn, Ill 2004-present Music Chicago, Ill
1998-2003 Leadership Sessions Chicago, Ill
1997-2004 Skill Path Seminars Oak lawn, Ill
2014-2016 Free Greek(Computer Re-build) Chicago, Ill Interests Fundraiser for University of Chicago -Project Upward Bound and President &Vice President for St. Joachim Women Guild, walking, gardening, carpentry, computers, dancing, and decorating, financial committee for church, vice president, president–Women Guild, Golf, Tennis, Arts & Crafts, Church Activities, Church Clubs, Floral Arrangements, Steppin (dancing), Volunteer Museum of Science and Industries, and Volunteer at New Life Old –mats for homeless
References Will provided upon request.
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