Assistant Director Patient Access

Judith Michel

**** *** ***** ~ Far Rockaway, N.Y. 11691 347-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS:

• Bilingual Haitian Creole • Proficient in Microsoft Office • Excellent Communication and Interpersonal Skills • Strong Time Management Skills • 14 years of Instructional Experience • Teenage Guidance Specialist

PROFESSIONAL EXPERIENCE

Urban Strategies Inc

August 2015-Present

Program Director

Experienced in designing, planning, and implementing after-school programs

Experienced in handling and coaching students of all age groups

Excellent interpersonal, organizational, and management skills

Strong knowledge of arts, sports, and soft skills programs

Skilled in handling staff, daily operations, and developing community relationships

Proficient in drafting programs related to school's curriculum

Working knowledge of database applications and to work with new software

Hiring, developing, and mentoring coaching staff and non-teaching staff

Organizing fundraising programs and attracting parents to enroll students in school

Preparing and monitoring school's budget and evaluating performance of several programs

Developing goals and metrics and providing technical assistance and moral support to the staff

Bellevue Hospital New York, NY

April 2013-March 2015

Emergency Room Registration Clerk

Admit patients following the established policies and procedures.

Assemble patient medical record forms and prepare patient identification.

Obtain pertinent information to register patient.

Inform physician’s offices of admissions.

Coordinate obtaining diagnostic test.

Verify Insurance for patient.

Schedule and confirm patient appointment.

Answer telephone and intercom system.

ADMINSTRATIVE EXPERIENCE

First Stepping Stone Daycare Brooklyn, NY

September 2009- March 2013

Assistant Director

Conducted evaluations for incoming students.

Created and implemented curriculum and schedule for daycare program.

Met with parents regarding their child’s overall daycare experience.

Recruited, trained and supervised all daycare staff.

Managed all daycare finances and over sees three site.

Participated in teaching of daycare students.

Handled all policy and compliance regulations regarding daycare.

Translated program goals into well-written policies and procedures.

Handled all health, safety, and nutrition for daycare.

Support parents through program and service.

INSTRUCTIONAL EXPERIENCE:

Youth Services Rockaway Park, NY

September 1994-June 2009

Assistant Director

Instructed students in Math, Reading, Writing, Social Studies and Science in compliance with the school’s inclusion curriculum.

Created and implemented learning strategies to enhance self-esteem, coping skills and student development.

Acted as an In-house Creole translator for new students, teachers and parents.

Tutored and coached students on individual basis in both Reading and Math.

Continuously developed new techniques to improve student conflict resolution skills.

Worked with special needs children addressing behavioral challenges and helping them adapt to daily expectations.

Assembled group activities and performed one to one counseling sessions for performance improvements.

Increased parent involvement by working closely with all school/parent community organizations.

Develop and implement workshops.

ADDITIONAL EXPERIENCE:

New York City Public Library Far Rockaway, NY

September 2002-May 2003

Volunteer Math and Reading Tutor – Grades 6th through 12th

EDUCATION & CERTIFICATION

Tour College- 2010-2014 New York, NY

Education Major

Bellevue Hospital Patient Accounts/Patient Access Finance Unit Training Certification

Basic Life Support CPR & AED

Certificate of Child Development

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