Florencia Jordan

Call Center Representative & Administrative Assistant

ads6pk@r.postjobfree.com • 816-***-****

LinkedIn • Raymore, MO, 64083, US

Summary

Performance-driven and customer-oriented professional with extensive experience overseeing broad spectrum of customer lifecycle on boarding, implementation, maintenance, and renewal with emphasis on achieving organizational growth. Adept at taking online orders, registering customer complaints, following communication script, identifying customer needs, clarifying service queries, explaining details of products, services, and gathering details to inform related department. Instrumental in managing office workflow procedures, bookkeeping activities, updating accounting systems, maintaining files and records with effective filing system. Highly skilled in leading, coaching, and supporting teams with administrative tasks to achieve shared vision. Remarkable efficiency in providing technical support on call and in person, optimizing customer success touch points, responding to customer complaints and issues. Astute at leveraging professional relationships with key clients, stakeholders, and executive administration by utilizing effective communication skills. Areas of Expertise

Project Management

Team Training & Development

Cross-functional Collaboration

Administrative Support

Customer Relationship Management

Client Satisfaction & Retention

Robust Relationship Building

Call Center Services

Customer Care & Support

Community Engagement

Negotiation & Issue Resolution

Bookkeeping & Documentation

Professional Experience

Teva Neurosciences, Overland Park 2014 – 2016

Senior Coordinator

Assisted and supported field nurse manager with travel arrangements, scheduling, meeting, and updating calendar. Oversaw and managed review and approval of invoices. Collaborated with management team on reconciliation process and facilitated in monthly, quarterly and year-end closings. Monitor and maintain department budget. Assisted 100+ nurses with travel arrangements and provided with activity reports within region.Organized and managed travel arrangements, secured hotel venue, ground transportation, and catering for annual in-house training. Provided newly hired nurses with materials and supplies. Collaborated with IT team for new hires online access to stream line on boarding process. Facilitated +80 staff with problems / issues on daily basis.

● Achieved organizational goals and reduced problems / issues by collaborating with manager and creating reports on verified results to management team.

Teva Neurosciences, Overland Park 2009 – 2013

Senior Coordinator

Supported human resources manager and three analysts with travel arrangements, expense reports, and scheduled meetings. Managed highly confidential personnel files with discretion and confidentiality. Created and sustained human resources personnel files and provided onboarding for all new hires. Oversaw day-to-day operational activities, such as answered telephone calls, responded to emails, processed invoices, and purchase orders. Managed interview schedules for new hires, secure conference room and travel arrangements for employees. Planned, organized, and executed yearly events, such as the blood drive, flu vaccinations and weight watcher program.

● Reduced discrepancies to maintain budget by monitoring human resources budget

● Showcased excellence in leading cross-functional teams by supporting +350 associates. Additional Experience

Senior Coordinator, Teva Neurosciences, Overland Park Credentials

Associate’s Degree; Longview Community College, 1992, MO, USA Awards: Teva Neuroscience - First hourly employee to receive the 2006 Laureate Award for Living the Values. Teva Neuroscience - 2010 Cornerstone Awarded to Human Resource team. Teva Neuroscience - 2012 Cornerstone Awarded to Human Resources team.

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