Personal Assistant Customer Service

VIVIAN WANGUI CHEGE

Mobile: 072*******

E-mail: **************@*****.***

I am a diligent supervisor/ receptionist with experience in handling all aspects of administrative operations and profound knowledge of administration, customer service, and receptionist duties. I also ensure that all aspects of office administration are carried out effectively against demanding resources and time constraints. I have a proven ability to build productive relationships with customers suppliers and external departments. With my ability to work under minimum supervision and under pressure, I am able to meet organizational goals and targets.

Personal Details:

● Date of Birth: 3rd June 1999

● Marital Status: Single

Education and Professional Qualification:

● Zetech University – Business Management and Administration, 2020

● Kenya Certificate of Secondary Education - Senior Chief Koinange High School, 2014 to 2017

● Kenya Certificate of Primary Education, Cianda Preparatory School, 2006 to 2013 Technical Skills

● Google sheets

● Ms. Office Packages

Core Skills

● Administrative Operations

● Secretarial Operations

● Office management

● Customer engagement

● Staff/Team management

● Client relationships

● Personal Assistant

Key Professional Skills and Competencies:

● Human resource management

● Economics

● Financial accounting 1 and 2

● Business Statistics

● Business Law & Taxation

● Marketing

● Customer service / Customer care

● Insurance and risk management

● Entrepreneurship

PROFESSIONAL EXPERIENCE

Supervisor / Receptionist

Leinmach House Hotel, Jan 2022 to Date

Duties and Responsibilities:

● In charge of Administrative duties

● Event planning

● Managing hotel reservations and bookings

● Managing food and beverages stocks and orders

● Bookkeeping

● Evaluating performance and providing feedback

● Training new hires

● Providing general support to visitors

● Answer telephone calls, emails, and social media messages promptly and courteously

Receptionist

Akothee Safaris, May 2021 to October 2021

Duties and Responsibilities

● Manage client appointment schedules efficiently.

● Respond to online reviews daily and pass feedback to management

● Coordinate and resolve client complaints.

● Prompt clients to book their next appointment

● Manage client and company contacts directory.

● Answer telephone calls, emails, and social media messages promptly and courteously

Portfolio Quality Officer / Collections Officer

Watu Africa, Nov 2020 to Feb 2021

Duties and Responsibilities

• Monitoring and payment control of an assigned portfolio of clients using Company software.

• Ensuring clients’ adherence to payment schedules through proactive follow-up calls and reminders.

• In the case of clients overdue, identifying and implementing the most efficient debt recovery methods and techniques.

• Following up on phone calls with overdue clients to ensure debtors’ accounts are up to date.

• Maintaining records about clients’ financial status, reporting daily to the management.

• Developing and strengthening client relationships, regularly updating clients on Company policies and new products, and providing tailor-made financial solutions through the range of products offered by the Company.

• Providing training and sharing knowledge with Interns/Trainees employed by the Company.

• Any other duty may be assigned by the management. Interests

● Socializing

● Traveling

● Swimming

● Dancing

REFEREES

Anderson Mukala

Supervisor

Watu Credit LTD

Mombasa

Email: *******@**********.**.**

Winnie Rugendo

Supervisor

Akothee Safaris

P.O Box 407**-*****

Mombasa

Eunice Kithega

Assistant Manager

Leinmach House

Mombasa

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