Freelance Writer Customer Service
Resume:
Harold M. Hervey
Los Gatos, CA
********@*****.***
linkedin.com/in/hmhervey
clearvoice.com/cv/HaroldHervey
EXECUTIVE SUMMARY
Creative/Corporate Communications Writing – MARCOM – Web Content
Effective content and technical writing professional with extensive experience in the enterprise software, aerospace, SaaS, and wireless industries. Have exceptional interpersonal, writing, and communication skills.
BUSINESS-RELATED SKILLS
WIRELESS, MOBILE, WORDPRESS, CUSTOMER CARE, CLIENT SERVICES, CRM, SALES, MARCOM OPERATIONS, FORECASTING, CYBERSECURITY, SaaS, CONSULTING, BOX, SEMICONDUCTORS, BUSINESS DEVELOPMENT, INSIDE SALES, E-COMMERCE, B2B, STARTUP, SEO, AD COPY, PROOFREADING, EDITING, HYBRID AND REMOTE
EDUCATION
Bachelor of Arts, Political Science, Penn State University
Naval Justice School, USMC
EMPLOYMENT HISTORY
Bay Systems Consulting, Inc., March 2018 – August 2022 (Aerospace and Defense)
Director, Communications and Contracts: Edit and write engineer-driven SME technical content, training material, corporate communications, White Papers, and contracts/NDAs for an aerospace, defense, cybersecurity, and software development Prime Contractor that supports NASA, the Jet Propulsion Laboratory, ManTech International, the Department of Energy (DoE), SAIC, Leidos, and the Naval Research Laboratory. The company is (ISC) 2 CISSP Certified and complies with NASA, DoD & NIST cybersecurity regulations.
Additional Duties:
Wrote Requests for Information (RFIs) in response to inquiries from major government agencies and multinational corporations.
Curated and co-developed Requests for Proposals (RFPs) for complex, mission-critical, multi-million-dollar proposals requiring 24x365 national support
Edited/proofread corporate capabilities matrix documents, SME documents, SOWs, and program/project histories
Generated corporate press releases, White Papers, staff award announcements, social media/blog posts, and newsletters
Wrote speech scripts and create compelling PowerPoint presentations
Managed ISO-9001:2015 and GSA Schedule 70 certifications and updates
Earned two Defense Counterintelligence and Security Agency Certifications for Insider Threat and Cybersecurity Awareness
Served as Internal Threat Security Officer (ITSO) for HQ main office
Freelance Writer, April 2016 - March 2018
Expert creative and technical writing skills for current events, travel, high technology, and business. A well-traveled international road warrior who created compelling material and ad copy for start-ups, MarCom, and international companies.
Have web and SEO content experience
Wrote seven eBooks on travel, MarCom, cryptocurrency, and blockchain
Wrote 50+ articles on travel, food, lifestyle, and business practices
Have a solid working knowledge of WordPress, AP Style, Google Docs, and CRM applications.
ASSK.biz, May 2014 – April 2015 (C2C E-Commerce)
Business Development Manager: Built the operations team; created operations protocol; hired the sales team; developed commission plan; designed sales/marketing collateral and website content for an eco-friendly C2C start-up that allows members to buy/sell, trade, and barter used products.
CELLFIRE, Feb. 2007 – July 2012 (Mobile Coupons & E-Commerce)
Director, Client Services: Managed Client Services and ad copy for a mobile digital coupon start-up that allowed consumers to get discounts and offers on cell phones and wireless devices. Managed end-to-end support for national sales teams; coordinated and created ad content and Point of Sale (POS) operations for national, regional, and local retailers; managed mobile ad copy content for Consumer Packaged Goods (CPG) manufacturers and regional grocery chains.
GUIDE SERVICES, Oct. 2004 – JAN. 2007 (Mobile B2B Solutions)
Director of Sales: Directed the sales and customer service for a provider of enterprise-class wireless business solutions for the SMB market. Applications included GPS-enabled vehicle and mobile employee location services, Supply Chain applications, Inventory Control systems, and Forms Automation tools for the construction, transportation, and services industries.
ATALVO SYSTEMS, June 2001 – Oct. 2004 (SaaS & CRM Software)
Sales Manager: Managed sales and inside sales for an On-Demand CRM provider that hosted enterprise-class Sales Force Automation and Customer Service software, including Microsoft CRM. Duties required directing and training inside sales, customer support, and product development teams to establish accounts and create custom CRM solutions for the high technology and service industries. Strong emphasis on establishing enduring "C" level relationships. Duties also included direct P&L responsibility, forecasting, and directing online marketing campaigns.
SEMICONBAY.COM, March 1999 – April 2001 (On-Demand B2B eCommerce)
Sales Manager: Directed Sales and Customer Service for an Application Service Provider (ASP/VSP) that hosted networked Collaboration, Content Management, and Supply Chain software. Duties required establishing strategic accounts, developing technical and commercial business solutions, and creating strategic alliances. Additional responsibilities included contract administration, coordinating technical support, creating Internet channel marketing opportunities, and directing customer support functions.
UNITED STATES MARINE CORPS (Captain)
- Fixed Wing and Helicopter pilot.
- Squadron Legal Officer, Naval Justice School Graduate
- Embassy Security Detachment, U.S. State Department
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