General Manager Customer Service

STEPHEN PHILLIPS

214-***-**** cell *****************@*****.*** LinkedIn Profile

SUMMARY

A dedicated and results-oriented Operations Executive with extensive experience in P&L oversight, strategic planning, stakeholder relations, property management, social media and advertising, continuous improvement, budgeting and accounting, and program management. A proven track record of growing a satisfied customer base via proper planning and engagement. Excels at fostering relationships and organizational growth to better serve guests and clients. A driven and resourceful leader who empowers a facility to flourish in both the short and long term. EXPERTISE

Operations Management - P&L Accountability - Team Leadership - Facility Management - Sales - Business Development Event Planning - Quality Assurance - Client Relations - Customer Service - Startup Leadership - Hospitality Management Change Management - Membership/Revenue Growth - Financial Management - Cost Savings - Communications EXPERIENCE

M&P GOLF, Dallas, Texas 2021-2022

Vice President of Operations

Managed the daily operations of three unique golf properties, Coyote Ridge Golf Club, Shady Valley Country Club, and The Cascades Country Club.

Served as General Manager for both Coyote Ridge Golf Club and Shady Valley Country Club.

Successfully transitioned CRGC from being in the red to the black in three months and SVCC in six months.

Completed total clubhouse renovation of Coyote Ridge Golf Club.

Started new golf company with all written standards, bylaws, and employee guidelines. CBIGG, McKinney, Texas 2020-2021

General Manager, Eldorado Country Club

Successfully navigated this club through COVID-19 transitions to continue to operate daily to fulfill our commitments to our members and our employee-partners.

Focused efforts during COVID restrictions of “to-go” orders daily while doubling the net profits of Easter Brunch and offering it as "to-go” only.

Main priorities other than operations were course and clubhouse beautification and general cleanliness of facilities. CLUBCORP, Dallas, Texas 2019

General Manager, Las Colinas Country Club & Shady Valley Country Club Held full P&L responsibility for Las Colinas Country Club. Oversaw all golf, kitchen, F&B, membership sales, catering, golf course maintenance, tennis, fitness, and accounting operations. Transitioned to Shady Valley Country Club to manage the property.

Cultivated $25,000 positive net dues growth in 2019 at Las Colinas Country Club (216% to budget).

Managed all aspects of Shady Valley Country Club sale, achieving all corporate objectives. Stephen Phillips, Page 2

DOMINION GOLF GROUP, San Antonio, Texas 2010-2019

General Manager, The Dominion Country Club, (2015-2019) Maintained day-to-day P&L responsibilities of a private country club. Delivered member satisfaction while managing the club's profit margin for corporate partners. Oversaw all golf, kitchen, food and beverage, membership sales, catering, golf course maintenance, tennis, fitness, and accounting operations. Guided social media and advertising efforts. Acted as member programming and event management. Managed and completed $3,500,000 clubhouse renovation on time and under budget.

Achieved $35,000 positive net dues growth in 2017.

Built golf membership enrollment from 370 golf members in 2015 to 450 golf members in 2019. Regional Manager (2010-2015)

Provided multi-unit management of two 18-hole golf courses located in southern Denton County (Lantana Golf Club and Bridlewood Golf Club). Reopened Bridlewood with new Tiff Eagle Greens. Assumed full P&L responsibility. Managed revenues of more than $9,000,000 for both properties. Led a team of 125 employees and 12 department heads.

Transitioned Bridlewood club from net loss to landing “back-in-black” within one year.

Led Lantana Golf Club to second highest EBITDA in organization’s portfolio. LANTANA GOLF CLUB, Lantana, Texas 2002-2010

(Purchased by Dominion Golf Group in 2010)

General Manager (2005-2010)

Transitioned club from public facility to semi-private and now fully private operations. Director of Operations (2004-2005)

Managed total operations for 28,000 square foot clubhouse, F&B, and all other operations. Director of Food and Beverage (2002-2004)

Facilitated direct support of all F&B outlets throughout the club, focused on improving service standards, quality control, and cost reductions. Trained and supervised all staff, including chef and kitchen personnel. NORTH HILLS LINCOLN-MERCURY, Hurst, Texas 2000-2002 Finance Manager

Oversaw all automotive contracts and ensured desirable rates to customers while delivering proper margins to ownership. Achieved a 23% penetration rating in sales in the finance office by fostering a sense of urgency to buy and facilitating quick rapport with customers.

ARNOLD PALMER GOLF MANAGEMENT, Dallas, Texas 1999-2000 Director of Food and Beverage

Managed all F&B outlets, including bar, grill, kitchen, snack bar, beverage carts, and banquets. Oversaw labor and cost control responsibility for $1,000,000 in revenue and $800,000 in expenses. EDUCATION

TEXAS TECH UNIVERSITY, Lubbock, Texas

Major, Restaurant, Hotel, and Institutional Management

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