Customer Service Data Entry

JEANNETTE DUNCAN

*** ***** **** **, *******, NY 11692 * 347-***-**** * ***********@*****.***

PROFESSIONAL SUMMARY

Motivated professionally to adapt at building productive relationships, resolving complex issues and winning customer loyalty. Bringing 26-year background maintaining customer satisfaction and contributing to company success. Personable Customer Service professional offering over 26 years of experience resolving account and service concerns for Toy Industry customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. I am looking for a customer service position with possible potential of growing to a supervisor or management position that will enable me to use my skills effectively and at the same time, I am willing to learn additional skills that will benefit the company to exceed successfully.

SKILLS

*Team Leadership *Good Listening Skills

*Data Entry *Professional Telephone Demeanor

*Customer Relations *Multi-line Phone Talent

*Workflow Planning *Creative Problem Solving

*Order Fulfillment *Shipping Procedures Understanding

*Credit Card Processing *Technical Support

*Complaint Resolution *Staff Education & Training

*Money Handling Abilities

WORK HISTORY

Customer Service Manager 03/1995 to Current

NSI International Inc. – New York, NY

Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Followed through with client request to resolve problems.

Conferred with customers about concerns with products or services to resolve problems and drive sales.

Resolved over 60-70 customer complaints daily while prioritizing customer satisfaction and loyalty.

Purchasing Agent 03/1995 to Current

NSI International, Inc – New York, NY

Established consistent email & verbal communication with stores and suppliers to place, confirm and track orders.

Compared prices in order to get the best deal and to save company money

Performed procedures as needed to maximize department effectiveness, increased sales by 30 – 50%

Maintained complete documentation and records of all purchasing activities.

Mail Room Clerk 03/1995 to Current

NSI International, Inc – New York, NY

Weighed letters and packages and calculated costs based on classification, weight and destination.

Loaded 25 -250 letters weekly onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Increased customer satisfaction by resolving issues.

Resolved problems, improved operations and provided exceptional client support.

Work with Pitney Bowes Send Pro C machine.

EDUCATION

Erasmus High School – Flatbush, NY

12 Grade (GED) 06/1982

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