I am an innovative, results oriented individual with strong communication and organization skills I

have an impressive track record with building, maintaining and enhancing client / vendor relationships. I have an outstanding work ethic, great character and I’m highly adabtable to change. I enjoy being challenged and exceeding personal and professional goals. EMPLOYMENT HISTORY

Business Development & Sales Assistant / Guaranteed Rate January 2020 – September 2022

Collaborate with VPs to grow their business through prospecting, farming and follow up activities. Manage pipeline of VPs referral partners ranging from agents to financial advisors using our CRM. Utilize CRM to document, track and correspond with lead sources, clients, and referral partners. Schedule business meetings through sales calls and emails. Create marketing pieces for social media, email and/or print distribution. Build and maintain relationships with real estate agents. Review and audit mortgage loan applications for accuracy and completeness. Prepare loan packages. Contact client(s) to introduce team; set expectations and explain loan process, request needed documentation, answer questions. Review and analyze client income and asset documentation. Complete verification of employment, obtain mortgage payoffs, homeowners’ insurance, title commitment and other mortgage related required documents. Provide technical assistance to clients. Facilitate weekly pipeline management calls with team. Serve as main point of contact for clients and team.

Mortgage Loan Specialist / FortuneBank, Arnold, MO August 2020 — January 2021

Mortgage loan assistant dedicated to the company’s top producing loan officers. Review loan package documentation for discrepancies or omissions. Follow up and respond to customer as needed. Coordinate and prepare documentation necessary for verifications and underwriting. Collect, analyze, and review supporting loan documentation, provide support throughout the loan process. Assisted in role of processor, clearing conditions to move loan files to closing.

Highlights:

• Mortgage loan processing

• Customer service and support

• Post-Closing / Shipping

• Sales and loan pipeline management

Corrections Officer / MO Department of Corrections, Bonne Terre, MO March 2020 — August 2020

Maintain peace, order, security, and safety within maximum security corrections facility. Extensively trained in crisis prevention and intervention. Able to remain calm and confident in adverse and stressful working conditions.

Highlights:

• Ethical standards and conduct

• File and record management

• Behavior modification

Mortgage Loan Specialist - Shipper / FSB of St. Charles, MO, St. Charles, MO November 2017 — March 2020 and April 2012-March 2014 Responsible for receiving, reviewing, auditing, tracking, and shipping of closed mortgage loan packages. Communicate with internal staff to obtain missing information or corrections. Ensure loan compliance per investor guidelines resulting in purchase and loans purchased within deadlines.

Highlights:

• Audit mortgage files for completion, accuracy, and compliance.

• Monitor loan shipping schedule to meet investor deadlines.

• Package, upload and transmit completed loan files for delivery to investor. Audit and prepare FHA government loans and case binders. Insure FHA loans through FHA connect.

Laurie LaRose

Proficient in MS Office

Products

Customer Service & Support

CRM

Account Management

Business Development

Sales

Marketing

(Social Media & Print)

Event Coordination

Call Center / Switchboard

Pharmacy Technician

Tech Support

Office & Staff Management

Budget Management

Training & Development

Quality Control

Process Improvement

Government Guidelines and

Regulations (in relation to

mortgage).

Mortgage Loan Processing &

Post Closing

Encompass (mortgage

software)

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