Customer Service Store Manager
Resume:
Danielle Doolittle *** E **th St. Kearney, MO ****0
816-***-**** **********@*****.***
Summary: Business Development Officer, Shift Leader, and Management Experience (17 years) Excellent Communication and Negotiation Skills Business Acumen Sales and Customer Service Skills Leadership Problem Solving and Time Management
Employment History:
Casey’s General Store 200 State Rte 92 Kearney, MO 64060
May 2022 - July 2022
Job Title and Responsibilities: Shift Leader - Serves as the leader and oversees the retail operations during a designated shift. Assists in training employees, helping to ensure that store positions are staffed to handle Customer service needs. Provides needed assistance in all aspects of the store and holds a key leadership role when the Store Manager is not on duty. Handles escalated customer concerns and emergencies in absence of the Store Manager. Seeks appropriate resolution for the situation while observing company guidelines. Helps ensure that all required reports and paperwork are completed in a timely fashion. Adheres to and trains employees to follow proper money handling policies and procedures. Store Manager: Shawn Payton
Kearney Trust Company 310 West, State Rte 92 Kearney, MO 64060
February 2006 - December 2020
Job Title and Responsibilities: Business Development Officer - Located and acquired new business clients with annual revenues up to $3 million by utilizing internal leads, creating a network of contacts and seeking out referrals. Cultivated strong relationships with customers by delivering the most advantageous customer experience during every client interaction. Collaborated with a diverse customer base, including community leaders and senior business executives. Demonstrated strong product knowledge of banking, and investment. Maintained and monitored branch vault cash, petty cash and performed monthly audits in accordance with banking regulations. Handled complex customer transactions, problems, or inquiries. Maintained guidelines to protect the Bank against fraudulent activity and financial loss. Improved revenue stream by developing an initiative that targeted culturally diverse customers. Supervisor/ Human Resource Officer: Lucinda Marco
Kwik Lube & Carwash 600 N Country Ave Kearney, MO 64060
August 2003 - February 2006
Job Title and Responsibilities: Manager - Provided excellent customer service. Supervised ten member staff, with duties that included: disciplinary actions, budgeting, special requests, trained new employees on a variety of tasks. Checked and balanced weekly, monthly and annual sales report. Daily balancing of daily store reports. Provides constant supervision of personnel including training and scheduling. Ordered products and supplies for the store every week. Handled customer complaints and resolved issues quickly.
General Manager/ Owner: Charles Davis
Education:
Kearney High School - High School Diploma 2004 Kearney, MO 64060
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