Data Entry Customer Service
Resume:
MARIE S. LATHAN
Marietta, GA 30066
Cell 678-***-****
Hm 770-***-****
***********@*******.***
PROFILE:
More than 3 years of successful experience as a Legal Administrative Assistant with recognized strengths in evaluating potential cases for the Attorney’s review, customer satisfaction, attorney staff support, and creating daily reports.
Excellent communication and interpersonal skills. Possess solid computer skills, using Microsoft Office, Word, Excel, Power Point, Access, Amadeus, Sabre, lotus Notes, Outlook, Windows 98/2000/XP, Vista Premium, and 2007.
Synopsis of Achievements
Developed and implemented a new filing system for The Olson Law Firm, LLC. This drastically reduced record research time for all employees.
EMPLOYMENT:
DC General Warehouse Associate – The Home Depot, GA 11/2021 - Present
Load and unload trucks, move material within the facility and from the loading platform by carrying, pushing, rolling or operating hand trucks, forklifts, hoists, motorized conveyors, or other material handling equipment.
The ability to become certified and operate material handling equipment. Safely operate forklifts or other machinery in order to complete tasks such as loading, unloading, sorting, staging, and transporting products.
Travel Agent - Direct Path To Travel, GA 01/1999 – 03/2019
Travel Consultant/ Event Planning for Corporate and Leisure Travel.
Specialties; group travel, family reunions, weddings, inaugurations and fundraisers
Arranging vacation packages including, flights, hotels, car rentals, cruises, excursions,
rail, tours, bus events and the entirety of travel.
Legal Assistant – The Olson Law Firm, LLC, GA 10/2008 – 05/2011
Evaluated potential cases for the Attorney’s review. Ordered Medical Records.
Prepared material for Experts determination. Scheduled travel plans for Experts.
Helped attorneys prep for trials. Typing and editing of legal documentation.
Received incoming telephone calls, conference calls and messages to/from attorneys. Handle incoming and outgoing mail distribution.
Operation Manager – FedEx, GA (03/2001 – 02/2004) 08/1988 – 02/2004
Managed 20 to 40 employees consisting of couriers, cargo handlers, and customer service agents.
Facilitated plans of action in work group meetings to expedite freight to the airport nightly in a critical and time sensitive slot. Overseeing a new data entry project.
Coaching and giving reviews, creating schedules to balance the workload, reviewing employees’ documentation and routes; check rides for best practice evaluations. Including; Hiring employees, exercise effective leadership and strong interpersonal skills to empower employees to have positive attitudes to get the job done.
Service Assurance Leader – FedEx, GA (03/2000 – 03/2001)
Assisted managers with reports and station stats to optimize performance and provide management guidance in communications to the employees.
Claims Department – FedEx, GA (07/1996 – 07/1999)
Handled inbound calls from customers filing a claim against the limited liability of $100.00 covered automatically by FedEx for lost or damaged packages.
Input filed claims in the system and issued payments to the customers.
Customer Service – FedEx, GA (08/1988 – 03/2000)
Inbound and outbound customer calls, tracking domestic and international shipments.
Setting up customer accounts, worked directly with managers, and account executives.
Exercised effective communication skills on every call. Ensured 100% customer satisfaction.
EDUCATION:
World Changers Bible School Associates Christian Studies 2011-2013
FedEx Training Program Management Training 2001-2004
University of Miami CLIA Travel Training 2000-2000
Dick Warren Travel School Travel Agent Training 1999-2000
Branell College Secretarial Training 1985-1986
Indiana University College Computer Programmer 1978-1980
COMMUNITY & VOLUNTEER SERVICES:
WCCI 1991-Present
Truancy Intervention Project 2008-2011
Women’s Shelter 2004-2006
Wellstar Kennestone Hospital 2000-2004
REFERENCES AVAILABLE UPON REQUEST
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