Customer Service/ Receptionist/ Real Estate Agent

CORETTA JONES

**** ******* ***** 772-***-****

Hephzibah, Ga. 30815

**********@***.***

SUMMARY OF SKILLS

Over 20 years of sound civilian experience, serving in a variety of locations in positions of increasing responsibility; in addition over10 years of experience as an Assistant Manager and a Customer Service professional; a team builder and player; excellent analytical, decision making, and problem solving capabilities; exceptional written and oral communication skills; a consistent track record in leading in all aspects of security operations; Planned, coordinated and executed all aspects of administrative and operational projects in personnel, doctrine, support, and security arenas.

CIVILIAN/MILITARY EXPERIENCE

Customer Service Specialist

Dick’ Sporting Goods- Augusta, GA

September 2007 to Present

Reviews account and service history to identify trends; recommends improvements to products and services to mitigate complaints; meets and exceeds productivity targets by handling every interaction with all top-notch customer service professionals; streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages; receives, checked-in and stocked merchandise throughout store; helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room; performs scheduled inventory counts and supply audits; consults with department supervisors and teams to evaluate needs and discuss corrective actions for individual concerns; leads recruiting, hiring and training of qualified [associates] and [assistant managers].Leveraged simulations, team exercises and group discussions to increase training program engagements; recognized by management for providing exceptional customer service.

Assistant Store Manager

Exxon Mobile

Port Saint Lucie, FL

September 1987 to September 2007

Coordinated budget information by assessing estimated income and expenses as well as historical budgets; worked with vendors to obtain optimal prices and delivery schedules; loaded, unloaded, moved and sorted materials to keep items flowing to correct locations; maintained and coordinated materials required to meet contract objectives; checked items into computer system, printed labels and directed to storage locations; worked with suppliers to maintain a steady flow of materials and tools required for daily operation to meet established schedules; completed weekly schedules through strategic staffing allocation to maintain payroll at 98-100%; performed clerical duties such as education and training; assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales results; set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels; recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team; collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

EDUCATION / CERTIFICATIONS

Fort Pierce Central High School - Fort Pierce, FL.

CIVILIAN TRAINING

New England Institute of Technology - Associate of Science – West Palm Beach Fl.

PROFESSIONAL AFFILIATION

STATE OF GEORGIA REAL ESTATE SALESPERSON #413980

YOUTH CHALLENGE ACADEMY-FORT GORDON GEORGIA MENTOR TRAINING CERTIFICATE

PROFESSIONAL & PERSONAL REFERENCES

Lisa Richards- 2351 SE Merrill Rd, Port St. Lucie, Fl. 34952 #772-***-****

Demetris Collins- 1942 SE Oxmoor Dr, Port St. Lucie, FL. 34952 #772-***-****

Ken Newborn #706-***-****

Dr. Sharif Abdus-Salaam #901-***-****

ADDITIONAL INFORMATION

I believe that we should give back to our community. I volunteer at the elementary school level to help students with their reading and math. I volunteered at Jamestown Elementary in Hephzibah Ga and Village Green Elementary in Port St. Lucie Fl. I love seeing children succeed and both my children are educators in Richmond County.

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