General Operator Personal Assistant
Resume:
Jocelyn Chatmon
Human Resources- Benefits and Onboarding Specialist
Crofton, MD
**************@*****.***
Experienced contracted federal government worker with an expired however renewable secret level clearance and 10 years of extensive knowledge in working with people of various populations, assessing their needs, and providing the most suitable and effective services including HRIS and Benefit data Systems. Knowledgeable of the importance of time management and the ability to prioritize assignments given; most importantly, able to display the ability to demonstrate working in a fast paced environment, and handle multi-task assignments with excellent communication and interpersonal skills.
Authorized to work in the US for any employer
Work Experience
Human Resources Specialist-Benefits
U.S. Food and Drug Administration/Office of Human Resources - Bethesda, MD January 2016 to September 2022
Key Contributions: (1) Uses CAP/HR to access and verify employee information, (2)Uses CAP/HR to update employee information (3)Maintains and stores employee records, files and sensitive information
● Helps coordinate projects to include: defining timeframes, establishing project tasks, and identifying people and resources that will be needed for the project to be efficient and effective.
● Works collaboratively with teams and workgroups, contributing substantively and completely according to standards identified in plan.
● Review Notification of Personnel Actions (SF-50s) and system generated actions for accuracy and resolve discrepancies; coordinate directly with National Finance Center to resolve unusual problems or issues.
● Reviewing coding, and processing personnel actions, requests, and forms.
● Maintain files and update electronic databases such as eOPF.
● Answer inquiries from employees and officials related to processes and procedures.
● Implements and maintains quality assurance process.
● Administer the organization's records and information management (RIM) program to align with the agency's business and mission needs; demonstrate organizational awareness. Technical Recruiter/Onboarding Specialist -Contractual TOWER SURGICAL - Rockville, MD
February 2019 to June 2019
•Create and post various job Medical job descriptions on multiple job sources/boards (Indeed, ZipRecruiter, Monster, etc)
•Review applicants' resume/curriculum vitae
•Vet and interview potential candidates
•Place and assign employees at clinics, hospitals, and other medical facilities
•Communicate efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner
•Perform background checks on potential employees, as well as checking upon given references, transcripts, and credentials
•Negotiate salary, problem-solving, and counseling, therein establishing a rapport with the job candidate
•Provide selectee with access to and explanation of forms; explaining basic rules, regulations and policies regarding employment and in-processing of new employees; and provide brief explanations of benefits.
•Establish and maintain various reports, status, and tracking of actions and/or statistical data as needed.
•Perform duties that are sometimes confidential and\or sensitive, and require the use of judgment, discretion, and tact.
Receptionist/ Administrative HR Specialist- Contractual FDA-Office of Human Resources - Bethesda, MD
January 2014 to January 2016
Key Contributions: (1) Uses CAP/HR to access and verify employee information, (2) Complete employee verifications, (3) Complete new-hire reference checks, (4) Use CAP/HR to process official civilian personnel actions.
● Receive visitors and screens calls; respond to routine requests via phone, letter, fax or email for information and assists members, potential members, or relocating residents.
● Assist with Employee, Benefit, and Retirement applications and verifications.
● Use knowledge of policy and regulations that pertain to administrative activities.
● Assist with obtaining, and the submission of, electronic pre-appointment packages (i.e., direct deposit, employee withholding, employment eligibility forms, etc.)
● Provide selectee with access to and explanation of forms; explaining basic rules, regulations and policies regarding employment and in-processing of new employees; and provide brief explanations of benefits.
● Establish and maintain various reports, status, and tracking of actions and/or statistical data as needed.
● Perform duties that are sometimes confidential and\or sensitive, and require the use of judgment, discretion, and tact.
● Record several division meeting minutes and notes
● Order and maintain inventory of supplies and services (postage meter, refreshments, etc.)
● Conduct research and collects information for projects.
● Schedules and coordinates Federal travel, maintenance and disposition of records, and purchasing.
● Responsible for event planning (luncheons, mixers, special events) to include securing venues, liaison with venue representatives, and contract due diligence and organizational support for event committee. Patient Registration Associate- Contractual
MedStar Georgetown University Hospital - Washington, DC November 2013 to May 2014
Coordinated all functions and activities related to patient access, including the flow of information and patient activity before and during patient visits.
● Greeted patients and responded to inquiries in a caring and empathetic manner. Resolved any issues with patient appointments and all outstanding alerts upon patient arrival.
● Performed accurate and complete patient registration, including obtaining and verifying complete demographic and insurance information.
● Assisted patients with insurance referrals, verifications and pre-authorizations; maintained ongoing communication with vendors as needed.
● Ensured that patient appointments are entered in electronic medical record systems in a timely manner.
● Answered incoming calls to practice, schedule appointments, obtain basic clinical information from patients and callers, and determine referral requirements.
● Completed accurate Time-of-Service (TOS) payment processing and balanced all TOS payments; prepared end-of-day batch entry forms, controlled logs and missing charge reports.
● Collected visit copayment, co-insurance, balance on account, and self-pay payments.
● Posted payments to patient's account and provided patient with system-generated receipt. Administrative Assistant/Receptionist
Federal Government Agency - Washington, DC
October 2012 to August 2013
Received visitors and screened calls; responded to routine requests by phone, letter, fax, or email for information and assists members, potential members, or relocating residents. Handled calls not requiring the attention of the president. Oversaw administrative functionality and professional presentation of the office. Performed duties that may be confidential and\or sensitive and require the use of judgment, discretion, and tact.
● Composed and proofed letters, member communications and other correspondence for the President as needed using PC applications (e.g., word processing, spreadsheet, database, presentations, etc.). Prepared new member letters and welcome folders, schedules and coordinates logistics for meetings, appointments and award presentations.
● Ensured timeliness, accuracy and printing of TRC calendar. Established and maintained filing systems. Ordered and maintained inventory of supplies and services (postage meter, refreshments, etc.)
● Responsible for event planning (luncheons, mixers, special events) to include securing venues, liaison with venue representatives, contract due diligence and organizational support for event committee. Executive Assistant
FDA- Center - Rockville, MD
January 2011 to May 2012
Received visitors and screened calls; responded to routine requests by phone, letter, fax or email for information and assists members, potential members, or relocating residents.
● Handled calls not requiring the attention of the President.
● Overseen administrative functionality and the professional presentation of the office.
● Performed duties that are sometimes confidential and\or sensitive and require the use of judgment, discretion, and tact.
● Ordered and maintained inventory of supplies and services (postage meter, refreshments, etc.)
● Participated in special projects as needed. Conducts research and collects information for projects.
● Ensured timeliness, accuracy and printing of TRC calendar. Established and maintained filing systems; ordered and maintained inventory of supplies and services (postage meter, refreshments, etc.)
● Responsible for event planning (luncheons, mixers, special events) to include securing venues, liaison with venue representatives, contract due diligence and organizational support for event committee. Customer Account Executive IP Support
Comcast Communications - Largo, MD
December 2010 to June 2011
Answered incoming calls; provided the highest customer experience using PC based computer.
● Sold services to new customers and additional products and/or services to existing customers.
● Performed basic troubleshooting tactics to resolve technical issues.
● Resolved billing issues.
● Escalated customer's issues as required; performed other related duties as assigned. Grants Coordinator/Administrative Assistant
Contracts and Grants LLC - Washington, DC
July 2007 to March 2011
Completed Outline and created mock-ups for Progress
● Provided word processing and graphic support according to proposal requirements
● Formatted Proposal Shell according to proposal submission requirements
● Provided editing support; maintained accurate backup files
● Coordinated all activities between resources (subcontractors, teaming partners, SME's internal staff, etc.)
● Distributed responses to the questions to all resources
● Receive signed agreements from partners
● Prepare teaming or other type of appropriate agreement; gathered appendix material Department of Defense Switchboard Operator
US Department of Defense
June 2009 to January 2010
The Pentagon
● Provided 24/7/365 customer service telephone assistance to active military agencies.
● Provided general operator information for the National Capitol Region
● Assisted caller in identifying departmental information from transitional switching locations.
● Reviewed incoming call information determining location, country codes and proper dialing method. Education
Bachelors of Science in Human Resources Management Montgomery College - Rockville, MD
May 2019
Mass Communications/ Public Relations
West Virginia State University - Institute, WV
August 2005 to May 2006
Skills
• HUMAN RESOURCES (5 years)
• DATA MANAGEMENT (10+ years)
• DETAIL ORIENTED (Less than 1 year)
• EMR (5 years)
• Employee Orientation
• DoD Experience
• Public Relations
• Event Planning
• Human Resources Management
• Interviewing
• Recruiting
• Computer Networking
• Workers' Compensation
• Software Troubleshooting
• Help Desk
• Social Media Management
• Personal Assistant Experience
• Benefits administration
• Administrative experience
• Customer service
• Talent acquisition
• Employee relations
• FMLA
• HRIS
• Employment & labor law
• ADP
• Performance management
• Proofreading
• Time management
• Conflict management
• Negotiation
• Microsoft Office
• Microsoft Excel
• Google Suite
• English
• Microsoft Powerpoint
• Typing
• Microsoft Outlook
• CRM software
• Microsoft Word
• PeopleSoft
• Data collection
• Writing skills
• Organizational skills
• Analysis skills
• Communication skills
• Records management
Certifications and Licenses
Professional In Human Resources
Assessments
Verbal communication — Expert
September 2019
Speaking clearly, correctly, and concisely
Full results: Expert
Advanced attention to detail — Highly Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Recruiting — Proficient
July 2021
Managing the candidate sourcing and selection process Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
* Proficient in Microsoft Office Suite
* Working of knowledge of federal Human Resources Management.
* Ability to use problem solving skills, and prioritize within a fast-paced environment; detail oriented and exhibit strong work ethic.
* Ability to use data management software to manage and coordinate services, and guide resource allocation (Salesforce Software, GovTrip Software, EMR (medical) Software, CAP/HR: government human resource program)
* Ability to communicate effectively orally and in writing
* Ability to work as a team member with co-workers and volunteers
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