Store Manager Customer Service

TONY D. BOYD

Springfield, MO ***** 847-***-**** ****.********@*****.*** www. linkdin.com/in/tonyboyd1

SUMMARY AND SKILLS

Director, Distributor Relationship Management-West “Candidat”

Accomplished and highly knowledgeable Senior-Level Director of Business and Operations. Credited with 25+ years of dedication, progressive tenure and retirement with Walmart Inc., multinational retail corporation

Expertise encompasses overseeing multi-state store units’ business and operations, with revenues of how much $420M, with 2,200 employees

Foster business and operational excellence across districts and regions, while influencing customer-centricity, employee engagement, and revenue streams

Implement store and field communications and educational initiatives inspiring and engaging Managers to deliver exceptional operations and standards

Conceives, plans, and facilitates the end-to-end development and rollout of strategic initiatives to grow sales and profitability

Lead cross-functional teams to align business priorities and continuous process improvements to increase stores productivity

In-depth business acumen includes forecasting, documentation, reporting, tracking, shrink, profit, and loss

Awarded Sam Walton Hero Award Recipient for supporting Diversity & Inclusion and Leadership

CORE COMPETENCIES

Team Leadership & Development

Project Management

Coaching, Mentoring, & Training

Service Levels

Project Oversight

Risk Management

Binding

Excellent Communication

Passionate

Management

Business

Management

Customer Service

Communication Skills

Quality Assurance

Cross Functional Collaboration

Business Acumen

Process Improvements

Business Solutions

Legislation

Committed

Leadership Skills

Leadership

Marketing Strategy

Inventory Management

Leadership

Research & Analyses

Financial Acumen

Stakeholder Engagement

Strong Interpersonal Skills

International Travel

EMC

Business Plans

Innovation

Client Services

Business Strategy

Marketing

Store Management

Team Building

PROFESSIONAL EXPERIENCE

WALMART INC., Bentonville, AR

District Manager (Sr. Director II), Kansas City/St. Louis

Mar 2021 – October 2022

Manage annual volume of $416M, 13 independent locations, 13 direct reports, and 2,200 associates relating to Walmart Neighborhood Markets

Influence the market position and grow the business through implementing strategy and company directives, taking care of customers, achieving daily operations set by home office

Provide clear direction for assigned market through aligning operational and store standards, training, and mentoring

Utilize customer insights/analysis to anticipate future need and makes changes

Applies and merchant mindset with a deep understanding of digital trends, technologies, online grocery ordering, hand-held devices, app price changes, marketing updates and changes

Advocate an environment encouraging innovative thinking, mentoring, and coaching teams, supporting store managers and adapting to new technologies

District Manager Complex--Alabaman/Georgia/Tennessee

May 2015 - Mar 2021

Led strategic direction of all facility operations for 15 locations as it relates to talent development, customer experience, compliance, financial performance, and market analysis

Maintained annual volume of $380M, drives overall financial performance of marketing by preparing, analyzing, and reconciling financial reports; manages capital and expense budgets

Developed multiple levels of talent within market of 2K+ associates and 15 direct reports, promotes opportunities to attract and retain high performing diverse workforce; directed workforce and provides training to store management

Took underperforming market to best-in-class for the region, division, and company

Store Manager, Springfield, MO

Apr 2013 - May 2015

Delivered overall management and supervision of store operations to drive and maintain $109M Supercenter: championed underperforming store to meet monthly sales and profit goals

Managed all areas of customer service, merchandising, compliance, inventory, financial performance, workforce training, budget management and community outreach programs

Exceeded annual sales plan by 12% in 9 months and profits by 8% for fiscal year

Established new procedures to increase productivity of workforce; directed 508 employees

Influenced improved performance of workforce, evaluated performance of personnel, provided recognition, and administered training as necessary; ensured diversity awareness

Controlled expenses to ensure sales and profits are achieved, created budgets, analyzed economic trends, and corrected any deficiencies in financial performance

Organized and participated in community outreach programs, led associates and managers in establishing and maintaining relationships with key members of community

Previous Career Overview

Store Manager, Branson, MO Jul 2010 – Apr 2013

Store Manager, Streamwood, IL Sep 2008-Jul 2010

Store Manager, Aurora, IL Oct 2006 - Sep 2008

Regional Field Trainer, Bentonville, AR Feb 2004 - Oct 2006

Store Manager, Lake Geneva, WI Mar 2002 - Feb 2004

Store Manager, Mount Prospect, IL Apr 2000 - Mar 2002

Store Manager, Milwaukee, WI Dec 1999 - Apr 2000

EDUCATION

University of Memphis, Memphis, TN

Bachelor Of Science, Business Management

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