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Customer Service Sales Associate

Location:
Holbrook, NY
Posted:
October 25, 2022

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Resume:

631-***-****

TRACI BONANNO

QUALIFICATION PROFILE

EDUCATION

HESS SUPERVISORY ESSENTIALS PROGRAM

May 2011

WILLIAM FLOYD HIGH SCHOOL, Mastic Beach, NY

General diploma, June 1985

JOB EXPERIENCE

• Directs store personnel within an assigned region in the area of Inventory Management

• Oversees and facilitate the training, scheduling and coaching of employees to ensure store is properly educated in Inventory Management

• Identifies area of concern, develops a plan to improve inventory management at store level

• Conducts loss control activities including item level compliance, inventory management practices and write off control

• Demonstrates a high value for health, environment, safety and security issues, and programs in both personal and organization responsibility 1827 Lincoln Ave Holbrook,NY 11741

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Inventory management specialist with 17 year experience. Strong interpersonal skills, a love of investigating and unparalleled critical thinking abilities. Managed inventory levels for 43 sites across Long Island through hands on training of district level and store level associates. Ensured each store met all of NY State Heath Inspections Requirements and maintained speedway operating procedures to the highest level. Currently seeking a position in which to advance my career. Efficient in enforcing policy and procedures, patient and willing to take on challenges with a determination to succeed. Team player that can motivate employees. Multitask orientated and eager to learn. Field Inventory Management Specialist 2015- 7/2022 Speedway LLC, Long Island Division

• Leads investigations involving potential employee fraud

• Complete partial audits, including write off out of date identification and removal

• Completes other duties including special projects as assigned by management Hess Retail Operations, Yaphank 2005- 2015

Guest Service/ Safety Trainer

• Responsible for ensuring customer complaints are resolved efficiently and ending on a positive note

General Manager

• Responsible for hiring, coaching, developing and directing the store’s employees

• Responsible for cash handling, safety, maintenance and merchandising responsibilities

• Ensures customers satisfaction with a clean, fast and friendly environment Food Service Manager

• Certified for Blimpie, God father preparation

• Responsible for hiring, coaching, developing and directing the store’s employees

• Responsible for meeting food standard, safety, and maintenance

• Ensures customers satisfaction with a clean, fast and friendly environment Sales Associate

• Responsible for cash handling, excellent customer service

• Ensures customers satisfaction with a clean, fast and friendly environment United Parcel Service, Farmingville 1999- 2003

Package car handler (driver)

• Sorting parcel, delivering parcels

• Responsible for delivering next day air, and signature packages

• Maintains excellent customer service while on delivery route, helps customers with package related issues

• OSHA certified trainee

• Responsible for obtaining new accounts

Secure Fasteners, 1995- 1999

Co-owner

• Responsible importing hardware, distribution to manufactures

• Responsible for obtaining new accounts as well as a high level of customer service We Transport, 1991- 1995

Bus Driver

• Responsible for transporting children to and from school

• CDL required, safety and excellent service

! Responsible for preparing lectures to aid in teaching excellent guest service and safety COMPUTER SKILLS

• Office Technology- fax machine/copy machine

• Computer Systems- Oracles, In-site

MACHINES/EQUIPMENT SKILLS

• Hand held RF Units

• Hand truck

• CDL class C- licensed

SPECIAL AWARDS

Driver Safety award

REFERENCES

To be furnished upon request

! Technically proficient in Microsoft

PowerPoint

Excel, Word, and



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