Front Desk Service Representative

Glieza Poblador

Philippines

Email Address: *******@*****.***

Mobile No.056-***-****

OBJECTIVE

Seeking a position as a Receptionist or Guest Service Representative in a prestigious Hotel wherein my excellent customer service and hospitality skills can be utilized to improve the hotel’s profitability.

SUMMARY OF ACHIEVEMENTS

Enthusiastic to achieve the targets by continuous improvement of front desk area

Positive nature with exceptional and highly skilled in greeting, registering, and assigning rooms to guests in a polite and resourceful manner

Demonstrated capability of greeting guests with a smile, providing information and arranging reservations in timely manner

In-depth knowledge of using computers and basic workplace equipment including fax machine, photo copier and printer

Hands-on experience in computing bill, collecting payment and making change

Excellent organizational skills and attention to detail,Service-oriented and a team player

Able to effort with least supervision and managed to work in fast paced surroundings

Demonstrated ability to wash and polish surfaces, and carry out advanced cleaning tasks

Knowledge of chemical cleaning agents and operation of different cleaning equipment

Three years in housekeeping and hospitality services

PROFESSIONAL EXPERIENCES

AL NAKHEEL HOTEL APARTMENT, U.A.E January 2019 – up to present

Front Office Supervisor

Performs all front desk duties check ins,check outs, reservations

Handling and updating room keys to the guest

Prepare the bills and handling payments by cash, cards, and online payment link

Handling and taking action on guest complains.

Work with least supervison

Maintaining a good relationship towards co-workers.

Ensure that the guest experience a great stay

DOWNTOWN DUBAI HOTEL APARTMENT, U.A. E; April 2015 - May 2016

Receptionist

Greeted, registered, and assigned rooms to guests

Answered telephonic and in-person queries related to hotel services and resolved any issues

Processed guests’ check ins and outs

Prepared and completed room and restaurant bills

Assisted guests’ in storing valuables in secure deposit box

Liaised with other departments of hotel and handled payments through cash, checks and credit cards

RAMADA HOTEL, DUBAI U.A.E (4*) July 2014 – August 2015

Telephone Operator/Guest Service Agent

Attends calls internal and external

Manage how to operate the switchboard and using Opera

Giving wake - up call service and providing guest’s request

Assisting the front desk during peak hours checking in and providing key cards to the guest

Taking guest request message and relay to the concerned department

Providing general information about the hotel, location and tourist spots.

DOWNTOWN DUBAI HOTEL APARTMENT, U.A. E; (February 24, 2011 – July 31, 2012)

Receptionist

Greeted, registered, and assigned rooms to guests

Answered telephonic and in-person queries related to hotel services and resolved any issues

Processed guests’ check ins and outs

Prepared and completed room and restaurant bills

Assisted guests’ in storing valuables in secure deposit box

Liaised with other departments of hotel and handled payments through cash, checks and credit cards

DOWNTOWN DUBAI HOTEL APARTMENT, U.A. E; (February 24, 2008 – February 23, 2011)

Room Attendant

Cleaned and washed all assigned rooms and bathrooms

Replaced all services and linens in keeping with hotel standards

Cleaned rooms and bathroom accessories such as bathtub, mirrors, tiles, toilet, sink, walls, counters, and floor surface

Striped and made beds, and changed bed linens

Carefully dusted all furnishings, pictures, drawers, window ledges, and shelves

Refilled amenities, linens, and supplies in visitor room

Signed for room keys, retrieved, pushed to assigned rooms and restocked heavy cart

Adhered to cleaning measures and instructions for use of chemicals and cleaning agents

GRAND BOULEVARD HOTEL MANILA (5*) Manila, Philippines; (June 9 – December 1, 2008)

Public Area Attendant

Cleaning exterior of building with water hose and pressure washer as required

Cleaning of restrooms and telephones, interior and exterior of the hotel, and maintaining adequate stock of supplies

Attend to the health club and health club locker room areas

Cleaning of all levels of the public areas and all equipments and maintaining the cleanliness of back-of-house areas

Work with and keep lines of communication open between all employees to provide a smooth running operation

Maintain a quiet, professional atmosphere in all public areas

EDUCATIONAL ATTAINMENT

TERTIARY : NOTRE DAME OF MARBEL UNIVERSITY; Koronadal City, Philippines

Bachelor of Science in Hotel and Restaurant Management

June 2004 – March 2008

SECONDARY : NOTRE DAME OF ESPERANZA; Esperanza, Sultan Kudarat, Philippines

GRADUATE/DIPLOMA

June 2000- March 2004

PERSONAL INFORMATION

DATE OF BIRTH : June 17, 1985

AGE : 37 years old

SEX : Female

MARITAL STATUS : Single

LANGUAGE/DIALECT SPOKEN : Basic Arabic, English, Tagalog & Ilonggo

Evidently, the pertinent details above are all true and correct to the best of my knowledge and ability.

GLIEZA POBLADOR

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