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Medical Billing Customer Service

October 25, 2022

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Angel Olivarri

**** ******* ** ******** ****, co 80022


Career Objective

I am seeking a long term position where my years of experience would implement my potential to strengthen the revenue and enhance the reputation of your company. My experience gives me the ability to get projects done on time while maintaining great customer service skills.

Professional Experience

All for Kids Home Health

Billing and Payroll

Billed all Medicaid and commercial claims

Posted payments

Applied for PARs

Updated PARs

Did all payroll using ADP and Kantime

Lefthand Management

Billing Specialist

6/2019 – 1/2022

Responsible for all accounts assigned to me. Avg 9 to 10

Billing ( several systems)

Posting payments

Appeals for all insurance

Training personnel

Setting up clients with EFT and ERA


Worked with Medicaid primarily

Excellent communication and customer service

Cordant Health Solutions

Third Party Collections Rep 10/2014 to


Research missing and incomplete information resulting in billing errors and denials Manage the resolution process for all billing errors and denials Perform updates to billing codes (advice remark codes and adjustment reason codes) Generate written correspondences and responses to clients Create and submit appeals for denied claims Process claim rejections, changes to patient demographics Provide support for the department and assist with special projects, as assigned

ProNerve LLC 10/2012 to 9/2013

Billing Specialist

•Handled a variety of administrative tasks including answering phones, filing, scanning etc.

•Responsible for all of the commercial and patient private billing

•Verifying benefits

•Monthly tracking

•Month end close

•A variety of duties

•Training of personnel

•Responsible for Facility billing

LakeShore Staffing(ProNerve) 7/2012 to 10/2012

Accounts Receivable

•Handled a variety of administrative tasks including answering phones, filing. scanning etc.

•Responsible for all of the commercial and patient private billing

•Verifying benefits

•Monthly tracking

•Month end close

•A variety of duties

Hillcrest Care Center and the Towers Wray, Co. 80758 11/2011 to 1/2012

Business Office Manager

•Responsible for all of the commercial and resident billing including Medicaid and Medicare Handled a variety of administrative tasks including answering phones, filing, scanning etc. Conducted many accounting responsibilities ranging from payroll for over 100 employees, paying taxes for the facility, tracking meals & missed punches, calculating paid time off, and running financial reports

Flatirons Practice Management Boulder, Co. 303-***-**** 11/08 to 8/11

AR Representative

•Proactively and diligently worked to ensure the companies billing and collection results satisfied the client's financial expectations

•Acted as a liaison between the clinic and patient handling questions, requests and issues as necessary Managed clinic's pending A/R taking the necessary steps to rectify claim payments issues

•Oversaw the commercial and patient billing including Medicare and Medicaid

•Handled mail return, unbilled reports, phones, securing payments, setting up payment plans, reports, ICD9 & CPT coding, balancing accounts and note taking

Accounting Principles (Pharmerica) Longmont, Co. 8/08 to 11/08 Insurance Verification Specialist

•Insurance verification, medical billing including Medicare, commercial and patient billing.

•Determined proper billing of claims, ICD9 and CPT coding Demonstrated strong sustomer service Set up patient payment plans.

Bighorn Door & Hardware Arvada, Co. 3/06 to 7/08

Project Manager

•Responsible for a variety of accounting functions including accounts receivable, billing, filing, payroll, and charge orders

•Demonstrated excellent time management through the ability to carry out numerous projects in a deadline driven environment


•Answered a mutli-phone line phone system and assisted with stocking, ordering, and inventory of supplies and product

•Exhibited complimentary customer service, greeting and helping customers as needed

Additional Skills

•Proficient in Microsoft Office including but not limited to Word, Excel, PowerPoint, etc.

•Experience in working in a fast paced environment while juggling a variety of tasks

•Knowledge and experienced in healthcare processes, specifically medical billing

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