C

Lorenzo

Cook

313-***-****

noblecookii@hotmail.c

om

Detroit, MI 48205

SUMMARY

Highly motivated professional with 16 years in the residential and commercial Technician industry. Six years experience assisting, with a lead role in starting up a Dte Energy funded, energy efficiency program that helped millions of residential and commercial customers. With 20 Years in customer service & working with teams, I am humbly confident and ready for the new opportunity that awaits.

SKILLS

Skilled with wiring and installation

Leadership and People Development

Inventory Optimization

Approachable and Outgoing

Employee Motivation and Performance

Outstanding Customer Service

Strategic Thinking

Determined

EXPERIENCE

Owner

Detroit, MI

We See Em LLC/ Mar 2021 to Current

Managed day-to-day business operations, while installing Alarm systems, magnetic locks & Surveillance systems for residential and commercial property's. Trouble shoot and fix electrical issues, install ceiling fans, ring doorbells, transformers, circuit panels, install outdoor/indoor lighting.

Consulted with customers to assess needs and give proposals Promoted business on social media platforms to maximize brand identity and generate revenue.

Trained and motivated employees to perform daily business functions Maintained inventory and tools

Set, enforced and optimized internal policies to maintain responsiveness to demands. Multi tasking while staying confident and professional. Found new ways to install wiring with quality and efficiency. Energy Specialist II

Detroit, MI

Walker-Miller Energy/ Apr 2017 to Feb 2021

Helped Start up the Dte energy efficiency program for residential customers and canvas the program in order to gain new customers.

Helped created Field & installation procedures all technicians must follow. Develop critical thinking and safety procedures.

Presented and explained energy efficiency programs for the deaf community on channel 7 news to a Michigan audience which is still on YouTube. Lead technician of the ADS energy program for the deaf community. Gave feedback on what equipment was need to preform all task.

Participated in continuous training opportunities to hone craft and build leadership skills.

Identified and recommended energy savings strategies to achieve more energy- efficient operation and trained customers.

Inspected or monitored heating, ventilating and air conditioning systems to determine energy use or potential energy savings.

Stayed up to date on newest technologies designed to boost energy efficiency for electrical and HVAC systems.

Monitored and analyzed energy consumption

Visited customer sites to install energy efficiency equipment, light bulbs, Wi-Fi thermostats,pipe wrap, aerators & insulation.

Properly trained new employees & motivating the team, which got me the Most Valuable Trainer's award in a company meeting.

Performed Blower Door tests to identify areas lacking proper seals In the home educating the customers on how many cubic feet of heat is exfiltrating the home. Energy Consultant/Lead

Detroit, MI

Franklin Energy/ Sep 2013 to Apr 2017

Performed energy audits on large and small commercial clients & educating them on energy efficient lighting.

Installed 50 thermostats a week for DTE Energy commercial customers & Led light bulbs Monday through Friday.

Saved clients thousands of dollars by implementing energy-efficient solutions to costly problems

Contributed to client interaction via email and conference calls to drive Result Taught customers how to reduce energy usage and directly cut costs with proactive strategies

Prepared audit reports containing energy analysis results or recommendations for energy cost savings

Identified opportunities to improve operation, maintenance or energy efficiency of building or process systems

Recommended energy-efficient technologies or alternate energy sources such as Ecm Motors, heating and cooling equipment & compressors. Gathered and analyzed field information to assess current costs, problems and potential for energy savings.

Became Lead technician which was a new position and took over training new employees.

Field Service Technician

Detroit, MI

Comcast/ Sep 2006 to Jan 2012

Installed coax cable, Comcast cable, internet and phone,( triple play )and explain equipment uses and routine maintenance protocols to residential customers Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality

Managed on-site and off-site installation, repair, maintenance and test tasks Followed safety procedures to avoid injuries in field Operated hand tools and power equipment according to company safety procedures Worked with diverse types of weather and ground conditions Demonstrated to customers proper methods for operating equipment after installation In-house technician worked as a team

Preform Vehicle Maintenance and maintain vehicle inventory. Truck Driver

Lavonia, MI

Krispy Kreme/ Feb 2003 to Sep 2006

Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents working night and day shift

Inspected trucks for malfunctions and reported vehicles to management for corrective action

Maintained daily, legible DOT log book and submitted corresponding documents Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts

Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.

Set up Kristen creme donut displays in Walmarts, grocery stores and gas stations. Delivered Donuts to Krispy creme customers while maintaining inventory brake down management.

EDUCATION AND TRAINING

Electrical Technician Electrician

Dorsey College Jun 2021

Dearborn Heights, MI

High School Diploma: Studies

Laura F Osborn Jun 2001

Detroit, MI

HVAC Installation And Repair

Macomb Community College

Warren, MI

CERTIFICATIONS

Certified Electrical Technician

Building Science Principals

Lean Six Sigma yellow belt

Certifications

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