MARSHALL EDWARD STARNES JR

**** **** ****

Charlotte, NC 28210

ads6kj@r.postjobfree.com

Cell 704-***-****

PROFESSIONAL SUMMARY

Marty has Professional, Supervisory, and Management experience in various industries which include Banking, Resort Hotel, Office Furniture, Park and Recreation, Security and IT Solutions with specific knowledge of office operations, customer service, employee performance evaluation, employee selection and training, management and decision making of daily operations. Very active on numerous projects such as Job Safety, Employee Relations, Process Improvement, potential employee recruiting and general Management of Operations. Marty is a good team leader and coworker who also works well independently. Very analytical and detailed oriented, with very strong multi-tasking skills.

PROFESSIONAL EXPERIENCE

Company Meck County Parks & Recreation July 2018 – March 2033

Industry Parks & Recreation

Position Title MOA

Tools Utilized Network,,MS Edge, MicroSoft Office 2016, MYHR MyTime Mecklenburg County's Web Clock time, Mecklenburg County Human Resources Portal

Responsibility Excellent Customer Service to Patrons providing public information and safety to parks, recreation areas and other facilities. Maintained all Mecklenburg County Parks Tennis courts. Replacing nets and center straps where needed. Check lights on all lighted courts in all three Park Regions as well as soccer and softball fields in the South Region and reported any outages. Picked up debris on and off courts, blew off courts to keep them clear of leaves. Drove Park and Recreation Vans to Van pool patrons from satellite parking lots to the race venue when parking was full. Created new inspection forms and processes used in weekly inspections.

Company Mecklenburg County Parks & Recreation October 2017 – June 2018

Industry Parks & Recreation

Position Title Park Ranger

Tools Utilized Network, MicroSoft Office 2016, MYHR MyTime Mecklenburg County's Web Clock time, Mecklenburg County Human Resources Portal, Playground Guardian Software

Responsibility Visibility, Excellent Customer Service to Patrons providing public information and safety to parks, recreation areas and other facilities. Enforced park rules and regulations. Provided assistance and information to visitors. Conducted routine inspections of grounds, facilities, and recreational areas. Opened and closed facilities and parks. Performed related work as required. Used both company cell phone and 2 way radio to communicate. Worked closely with Charlotte and Matthews Police during large events held by the Parks & Recreation Department..

Company Mecklenburg County Parks & Recreation April 2015 – October 2017

Industry Recreation

Position Title Athletic Assistant

Tools Utilized MicroSoft Office 2016, myTime Mecklenburg County's Web Clock time, Mecklenburg County Human Resources Portal, Smart Sheet Scheduling System.

Responsibility Summary As Athletic Assistant: Assist the public which are using facilities with any request they may have. Assist with administration of Soccer, Lacrosse, Football, Softball, Tennis and other recreational events that are scheduled Insure trash receptacles are emptied, bathrooms are clean and well stocked with soap and toilet tissue. Drive shuttle van when parking at facilities become full. Any task assigned by Athletic Supervisor. Replace Tennis Nets, Soccer Nets, Field Hockey Nets and LaCrosse Nets when need of repair and/or replacement. Provide excellent customer service to those renting Sports Complex Fields. Operate Park and Rec vehicles as needed to complete assigned work. Performed annual inventory of departments equipment. Maintained MPR Operator permit since issuance date of April 2015.

Company Care for Aging Parent with Alzheimer’s September 2011 – April 2014

Industry Care Giving

Position Title Care Giver Medical Power of Attourney

Tools Utilized MS Word 2007, MS Excel 2007, MS Outlook 2007, MS Explorer

Responsibility Summary As Care Giver included: Daily blood sugar/blood pressure checks, Administer AM and PM medicines to patient, Prescription Assistance (Drop off and pick up prescriptions; call in refills; separate daily and nightly doses, Assist patient with daily hygiene (Shaving; hair and nail care; showers), Assist patient with dressing and putting on shoes as needed, Prepare daily meals (2) and afternoon/nightly snacks, Transport patient to and from all medical visits, Transport patient for non-medical needs (haircuts) and other outings, Light housework as needed (cooking and cleaning), Maintain laundry and clean bed linens (as needed or no less than weekly), Shopping for necessities.

Company Badin Inn Golf resort and Club March 2010 – September 2011

Industry Hotel/Resort

Position Title Inn Keeper

Tools Utilized MS Word 2007, MS Excel 2007, MS Outlook 2007, Explorer, RSI RoomKey, TimeLox 2300 WIN Card Key System, EMONEY Credit Card System, Pegasys RezView NG

Responsibility Summary As the Inn Keeper of the Badin Inn, I was responsible for the overall daily operation of the Inn. Insure that guests receive first-rate service so that they will eagerly become repeat customers of the Inn. Monitored and assisted the General Manager with expenditures and finances of the Inn to insure that the business earns a profit without sacrificing service. Approved employees time cards by comparing to work schedule. Kept track of all employee time off, vacation, Drs Appointments etc. Created a reputation of excellence at the Inn whereas new guests were obtained through referrals from satisfied customers. Greeted, registered, and assigned rooms to guests of Inn. Verified customers' credit, and establish how the customer will pay for the accommodation. Kept records of room availability and guests' accounts using Room Key System (RSI). Computed bills, collected payments, and made change for guests. Issued room keys and escort customers to their accommodations. Reviewed accounts and charges with guests during the check out process. Posted charges for lodging using RSI. Contacted housekeeping or maintenance staff when guest reported problems. Followed up and insure issues were resolved satisfactorily. Made and confirm reservations. Answered inquiries pertaining to Inn services, shopping, dining, entertainment, and travel directions. Recorded guest comments or complaints to maintain customer satisfaction. Advised housekeeping when rooms have been vacated and were ready to be serviced. Was available after Front Lobby operation hours as needed to attend to guest needs and late arrivals. Desk phone was always set to forward to my cell phone which created a 24/7 atmosphere. Was available to give tours of the Inn, Grille & Bar and Resort Grounds to interested individuals to promote future business and build awareness. Constantly monitor both the interior and exterior appearance of the Inn to insure it was cosmetically attractive to the club members and guests. Worked in concert with Food Services/Events Manager, Golf Pro, Membership Coordinator and General Manager to insure all resort activities are as profitable as possible. Grew the customer base with creative marketing ideas, offering special packages at reasonable pricing, and stayed abreast of the local market with price comparison to services provided.

Company At-Net Services October 2007 – January 15, 2009

Industry IT Solutions

Position Title Operations Manager/Shared Resources/NOC,CAC Supervisor

Tools Utilized MS Word 2007, MS Excel 2007, MS Outlook 2007, Cerberus Help Desk, Peachtree Accounting, MS Great Plains Financials, Cisco Phone Agent, Active Directory, Explorer, MS CRM 3.0

Responsibility Summary: Perform duties as Operation Manager, supervising Help Desk, Warehouse personnel and Field Engineers. Supervised 8 employees and reported directly to company President, but usually worked independently with minimum guidance. recorded employees time off and weekly hours worked. Signed off on payroll as well as expense reports. Responsible for incoming deliveries, verified that everything on the packing slip matched the PO. Determined Engineers schedule with clients, confirm with client the dates of work to be done. Handle incoming phone calls and direct them to appropriate person. Responsible for all equipment inventory and insured proper distribution of products to our customers. Responsible for the vending machine products and monies. Create Return Authorization Forms as requested by sales division. Verify employee time and hours entered into Peachtree. Sign and Authorize employee PO’s for expense reimbursement. Worked closely with Project manager to determine necessary IT support resources and provided scheduling. Recruited IT individuals for contract work for four months using computerjobs.com, screening, phone interviews, resume prep for a sales representative who was doing candidate searches for one of our customers.

Company Carolina Office Solutions November 2005 – May 2007

Industry Office Furniture

Position Title Operations Manager

Tools Utilized MS Word, MS Excel, MS Outlook, Explorer, Iomega Backup, Quick Books

Responsibility Summary: Perform Office Manager, Administrative duties and Operations Manager duties, supervising both Warehouse Receiving and Dispatch. Managed 11 people which included 1 Administrative Assistant, Warehouse Supervisor, Two Team leaders and 7-8 warehouse/delivery personnel. Responsible for Accounts Payables and Receivables of the IT Division of COS, using Quick Books. Serve as Human Resource Person handling all HR tasks such as, hiring, terminations, workman’s compensation claims, new employee orientation. Insure forms such as I-9, W-4, NC-4 and employee contracts are in the newly created employee folder. Created a HR/Employee Manual where one did not exist before. Managed all Admin duties which included submittal of credit applications, issuing W-9 forms to vendors, verified time sheets and called in payroll for COS. Supervised 12 people, reported directly to Business Partners. Maintained attendance files, vacation records, submitted salary increases, implemented a performance review process, and a salary and job title system. Responsible for incoming deliveries, verified that everything on the packing slip matched the PO. Created Job Sheets and Maps with delivery information, Schedule deliveries with customers, confirm with customer the dates of the delivery with each customer. Handle all incoming phone calls and direct them to appropriate person. Provide Certificate of Insurance for Customers/Vendors. Purchase office supplies for COS, schedule dumpster removal, maintained key inventory and order keys when needed for products sold to customers. Greet Customers, give them customer information form to complete, then would walk them to the Showroom floor. Responsible for vending machine, products and monies. Deposit funds into Accounts at Smith Barney and Scottish Bank from accounts receivables of the general COS monies. Take mail to Post Office. Update and enter information into the Labor Distribution Excel Spread Sheets. Place orders as needed to Vendors creating purchase orders, creating Return Authorization Forms. Print Pricing labels as requested by the Sales Associates. Maintained daily backup tapes from the server recovery backup operation. Created expense reporting form that is being used by employees to obtain reimbursement for work related expenses such as mileage. Verify expense sheets and sign off on them as approved and to be paid. Work directly for company partners but usually worked independently with very little guidance from them. Ordered office supplies, cleaning supplies and warehouse equipment as needed.

Company Pine Mountain Resort, July 2005 – October 2005

Industry Hotel/Resort

Position Title Interim Resort Manager (Contract Employee)

Tools Utilized MS Word, MS Excel, InnKeeper, Explorer

Responsibility Summary: Managed housekeeping, maintenance and front desk personnel. Responsible for insuring rooms were cleaned and available for occupancy, staffing front desk, supervising maintenance personnel to insure repairs were maintained on property and landscaping was maintained. Provided tours of resort property during scheduled and unscheduled property inspections by potential property buyers. Resided on resort site for 4-5 days a week, usually Thursday through Monday. Covered front desk at different times during weekends, checking in guest, responding to guest services request. Verified and signed off on employee time records for payroll. Maintained employyes time off and vaction, PTO days used. Purchased all food and drink products for daily morning continental breakfast. Responsible for purchasing housecleaning and maintenance supplies.

Company Premier Alliance Group, Apr 2003 – October 2004

Industry IT Consulting, IT Service Provider

Position Title Technical Recruiter

Tools Utilized MS Word, MS Excel, MS Internet Explorer, MS Outlook, Sourcer

Responsibility Summary: Created job postings and entered into ComputerJobs.Com, DICE.Com and the Premier Alliance Web site. Sourced potential technical candidates for consulting work and maintained a certain required number of candidates for the different technical needs serviced by Premier Alliance Group. Maintained candidate profiles in the Sourcer Data Base for ongoing consulting needs. Performed face to face interviews, phone interviews, reference interviews and set up online technical quizzes to be taken by potential candidates. Assist candidates on reformatting and enhancing their resumes to increase their potential of being hired for consulting work. Fielded a total of twelve Contracted Candidates in first year as a recruiter.

Company Carolina Office Solutions, October 2001 – April 2003

Industry Office Furniture Moving/Delivery

Position Title Customer Service Technician

Tools Used Operated Delivery Truck, Pallet Jack, Dolly, Hand Truck, 2 way radio

Responsibility Summary: Delivered and set up furniture for customer at

their office sites. Picked up furniture for resale and delivered to company

warehouse for storage.

Company Federal Reserve Bank Charlotte, January 1969 – May 2001

Industry Financial

Position Title Analyst I, 2000 – 2001

Assistant Manager Check Processing, 1999 – 2000

Analyst II, 1992 – 1999

Computer Operations Supervisor 1982 - 1992

Lead Computer Operator 1976 - 1982

Computer Operator, 1970 – 1972

Computer Operations Supervisor, 1983 - 1992

Lead Computer Operator, 1976 – 1983

Data Processing Supervisor, 1972 – 1976

Sr. Coin Clerk, 1969 - 1970

Tools Utilized MS Office Suite, Image Soft Archival & Retrieval System, IPS, MCP, Lotus Notes,

Novell Mail, MS Explorer, ARIES, SPFC Text Editor, UNISYS Mainnframe/Peripherals,

DATA Graphix, IPS6 Patterns, VCS Burroughs, Mainframe and Peripherals, UNIX SCO, NIXDORF key to Disk IBM 129 Card Punch,

IBM 1401 Processor, IBM 083 Card Sorter, IBM 085 Collater, Coin Counting Machine,

Electric Type Writer

EDUCATION

NC School of Banking, Mid-Management III, UNC Chapel Hill, 1985 - Certificate

Garinger High School, Charlotte, NC 1968 - Diploma

CERTIFICATIONS / TRAINING

AMA Management Principles, FRB 1972

NC State University Principles of Supervision 1973

NC State University Motivational Techniques 1974

NC State University Counseling Techniques for Managers 1974

H&R Block Basic Income Tax Preparation 1985

Service Excellence Team Leadership Training, FRB 1987

NC Industrial Commission Accident & Prevention Course 1982, 1990

IMP Day to Day Management, Seminar 1991

Federal Reserve Bank, Charlotte Office Safety Committee 1988 – 1994

Federal Reserve Bank, Charlotte Employees Council, 1971, 1972, 1986, 1987, 1993,1994

Basic UNIX Fundamentals/Extended Fundamentals, UNISYS Corp. 1996

The Seven Habits of Highly Effective People, Steven Covey 1998

UNIX System Fundamentals/System Administration, Image Soft Technologies 1998

Skill Path Managers and Supervisors Conference 1999

Certified Un-Armed Security Guard, NC Protective Services Board 2002/2003

Certified Private Investigator Associate, NC Protective Services Board 2002/2003

Member NC Private Investigators Association 2003

Entered Apprentice Free Masons 2005

Member of Madison’s Who's Who 2008-2009

Auxiliary Member VFW 2010

Member of BLOC (Business leaders of Charlotte) 2010 - 2011

Member of GMA (Guilford County Merchants Association) 2010

Auxiliary Coast Guard Badin Lake 2010

Member of Stanly County Winter Wine Festival 2010/2011

Better Badin Promotions and Marketing Committee 2010

Garinger HS Class of 1968 Reunion Committee, Treasurer 2014/2017,’18,'23

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