Data Entry Cocktail Server
Resume:
ULA THAO
Shakopee, MN *****
******@*****.***
Career Focus:
Seeking a position to utilize my extensive guest service knowledge and proficiency in a well established business or restaurant/hotel setting and committed to providing exceptional guest service.
Technical Skills:
●Goal oriented & enthusiastic team player
●Strong organizational and analytical skills
●Self Driven with entrepreneurial mindset
●Capable of implementing appropriate solutions in certain emergent conditions/problem solver
●Possess great communication skills
●Excellent fluency in English and Hmong
●Great people skills and ability to work with diverse cultures
●Knowledge of MS office and other software for word processing
●Very dependable and punctual
Professional Profile:
Willow Creek Nutrition Plymouth, MN August 2020 - September 2022
Wellness Coach / Owner
●Small business owner
●Blending healthy meal replacement shakes and teas
●Running/ordering inventory using Excel
●Ordering office/restaurant supplies
●Creating personalized meal plan for clients to help achieve health goals
●Maintaining/providing a clean working area
●Monitoring online and text orders for curbside/pick up orders
●Creating social media content using Canva and PhotoRoom apps
●Building strong and lasting relationships with clients through active listening and follow ups
●Leading weight loss challenges via Zoom to teach clients better options for snack and dinner options
●Networking with school/gym/fitness instructors to sample teas and shakes to their community to promote a healthier overall option
10th & Main Nutrition Hopkins, MN August 2017 - November 2020
Wellness Coach
●Blending healthy meal replacement shakes and teas
●Running/ordering inventory using Excel
●Creating personalized meal plan for clients to help achieve personal health goals
●Lead trainer for new employees
●Maintaining and providing a clean working area
●Monitor online and text orders for curbside/pick up orders
●Creating social media content using Canva and PhotoRoom apps
●Building strong and lasting relationships with clients through active listening and follow ups
●Lead weight loss challenges via Zoom to teach clients better options for snack and dinner options
●Networking with school/gym/fitness instructors to sample teas and shakes to their community to promote a healthier overall option
SMSC Gaming Enterprise - Mystic Lake Casino Prior Lake MN October 2007– April 2018
Restaurant Server - Minnehaha Restaurant March 2014 - April 2018
●Responsible for taking food and beverage orders accurately
●Maintaining promotion(s) knowledge to accommodate guest needs
●Providing a clean working area for employees and guests
●Monitor foodline to help food running
●Being in compliance with side work when cut from the floor
●Handling floor coverage for other servers on break
●Lead Trainer for new employees
VIP Coordinator - Mystic Lake Casino Prior Lake MN March 2016 - June 2016
●Responsible for building and maintaining relationships with the Platinum level and above players through the delivery of exceptional guest service.
●Partners with Executive Casino Hosts in accommodating VIP players by making reservations and arranging other amenities as requested.
●Responsible for communicating and supporting all Club programs and hosted Special Events. Partners with other departments such as Hotel and Food and Beverage to ensure VIP players' needs are met.
●Greets VIP guests and answers incoming VIP telephone calls.
●Provides information and service, interacts with guests and issues complimentary services. Handles guest requests and coordinates requests for services with restaurants, hotel and other outside vendors.
●Maintains VIP list for upcoming special events. Coordinates player development promotions and special events by handling VIP guest special requests.
●Researches and prepares call lists for Executive Casino Hosts as requested by management.
Cocktail Server - Mystic Lake Casino Prior Lake MN January 2012 - March 2014
●Delivering alcoholic and non-alcoholic beverages to guests by checking proper and valid I.D.'s
●Cash handling and handling credit card transactions/room service charges
●Lead trainer for new hires
●Maintaining clean self serves and bar/self service stations
●Handling floor coverage for other servers on break
●Running food comps for guests though Pit Bosses and Floors
●Cleaning beverage carts at end of shift for next shifts' use
●Running cocktail bar for events in Showroom
Slot Service Specialist - Little Six Casino Prior Lake MN September 2011 - January 2012
●Establishing a proactive demeanor with guest interaction
●Fostering relationships with guests through promotions/events/guest concerns
●Promoting the use of the player's club card and facilitating complimentary services
●Processing transactions including jackpots and providing change
●Providing guests with slot specific information as well as general casino information
●W2-G's, fills and buys in accordance with company policies and procedure
●Maintaining a clean and safe zone for guests and team members, including disposal of debris around machines, straightening chairs, and cleaning ashtrays
●Replenishing ticket printer paper and clearing bill jams/tito jams
●Paying and verifying jackpots within company compliance
●CMP Knowledge
Casino Floor Server - Little Six Casino Prior Lake MN April 2011 - September 2011
●Serving non-alcoholic beverages
●Running cigarette and snacks request per guests' request
●Maintaining a clean beverage station and all self serves
●Stocking self serve condiments and beverage stations as necessary
●Cleaning beverage carts for next shifts' use
●Covering casino floor for other servers on break
Casino Floor Server - Mystic Lake Casino Prior Lake MN October 2007 - April 2011
●Cash handling
●Selling snacks and cigarettes
●Lead trainer for new hires
●Maintaining clean self serves and bar/self service stations
●Handling floor coverage for other servers on break
●Handling clean and dirty ashtrays for HighStakes and main floor pits
●Running food and cigarette comps for guests in HighStakes Slots and Blackjack
●Cleaning beverage carts at end of shift for next shifts' use
Progressive Eyecare & Associates St. Paul, MN March 2007 - August 2007
Front Desk Receptionist
●Scheduling office appointments
●Handling incoming and outgoing referrals
●Preparing patient medical charts
●Data entry and small billing entries
●Filing/Answering multiple phone lines
●Routing patient messages to Doctors and Technicians
●Mail handling
●Handling all medical records and requests
●Preparing and sending patient registration packets out
●Floater to other satellite offices
Colon & Rectal Surgery and Associates, LTD St. Paul, MN June 2005 - March 2007
Medical Receptionist
●Scheduling office and colonoscopy medical appointments
●Filing and handling mail
●Scanning all medical records to EMR (Electronic Medical Records)
●Handling all referrals and medical records request
●Handling multiple phone lines
●Verifying patient appointments
●Assisting Doctors as a Medical Assistant when short staffed
●Lab cleaning
●Faxing colonoscopy schedules to Endoscopy Center
●Routing all messages from patients to Doctors, Nurses, and Medical Assistants
Education:
●University of Minnesota Twin Cities - Kinesiology 2003 - 2004
●Century Community & Technical College 1999 - 2003 / Associates in Arts Degree
●Central Senior High School 1996 - 1999 / High School Diploma
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