ULA THAO

*** ********** **

Shakopee, MN *****

651-***-****

ads6k8@r.postjobfree.com

Career Focus:

Seeking a position to utilize my extensive guest service knowledge and proficiency in a well established business or restaurant/hotel setting and committed to providing exceptional guest service.

Technical Skills:

●Goal oriented & enthusiastic team player

●Strong organizational and analytical skills

●Self Driven with entrepreneurial mindset

●Capable of implementing appropriate solutions in certain emergent conditions/problem solver

●Possess great communication skills

●Excellent fluency in English and Hmong

●Great people skills and ability to work with diverse cultures

●Knowledge of MS office and other software for word processing

●Very dependable and punctual

Professional Profile:

Willow Creek Nutrition Plymouth, MN August 2020 - September 2022

Wellness Coach / Owner

●Small business owner

●Blending healthy meal replacement shakes and teas

●Running/ordering inventory using Excel

●Ordering office/restaurant supplies

●Creating personalized meal plan for clients to help achieve health goals

●Maintaining/providing a clean working area

●Monitoring online and text orders for curbside/pick up orders

●Creating social media content using Canva and PhotoRoom apps

●Building strong and lasting relationships with clients through active listening and follow ups

●Leading weight loss challenges via Zoom to teach clients better options for snack and dinner options

●Networking with school/gym/fitness instructors to sample teas and shakes to their community to promote a healthier overall option

10th & Main Nutrition Hopkins, MN August 2017 - November 2020

Wellness Coach

●Blending healthy meal replacement shakes and teas

●Running/ordering inventory using Excel

●Creating personalized meal plan for clients to help achieve personal health goals

●Lead trainer for new employees

●Maintaining and providing a clean working area

●Monitor online and text orders for curbside/pick up orders

●Creating social media content using Canva and PhotoRoom apps

●Building strong and lasting relationships with clients through active listening and follow ups

●Lead weight loss challenges via Zoom to teach clients better options for snack and dinner options

●Networking with school/gym/fitness instructors to sample teas and shakes to their community to promote a healthier overall option

SMSC Gaming Enterprise - Mystic Lake Casino Prior Lake MN October 2007– April 2018

Restaurant Server - Minnehaha Restaurant March 2014 - April 2018

●Responsible for taking food and beverage orders accurately

●Maintaining promotion(s) knowledge to accommodate guest needs

●Providing a clean working area for employees and guests

●Monitor foodline to help food running

●Being in compliance with side work when cut from the floor

●Handling floor coverage for other servers on break

●Lead Trainer for new employees

VIP Coordinator - Mystic Lake Casino Prior Lake MN March 2016 - June 2016

●Responsible for building and maintaining relationships with the Platinum level and above players through the delivery of exceptional guest service.

●Partners with Executive Casino Hosts in accommodating VIP players by making reservations and arranging other amenities as requested.

●Responsible for communicating and supporting all Club programs and hosted Special Events. Partners with other departments such as Hotel and Food and Beverage to ensure VIP players' needs are met.

●Greets VIP guests and answers incoming VIP telephone calls.

●Provides information and service, interacts with guests and issues complimentary services. Handles guest requests and coordinates requests for services with restaurants, hotel and other outside vendors.

●Maintains VIP list for upcoming special events. Coordinates player development promotions and special events by handling VIP guest special requests.

●Researches and prepares call lists for Executive Casino Hosts as requested by management.

Cocktail Server - Mystic Lake Casino Prior Lake MN January 2012 - March 2014

●Delivering alcoholic and non-alcoholic beverages to guests by checking proper and valid I.D.'s

●Cash handling and handling credit card transactions/room service charges

●Lead trainer for new hires

●Maintaining clean self serves and bar/self service stations

●Handling floor coverage for other servers on break

●Running food comps for guests though Pit Bosses and Floors

●Cleaning beverage carts at end of shift for next shifts' use

●Running cocktail bar for events in Showroom

Slot Service Specialist - Little Six Casino Prior Lake MN September 2011 - January 2012

●Establishing a proactive demeanor with guest interaction

●Fostering relationships with guests through promotions/events/guest concerns

●Promoting the use of the player's club card and facilitating complimentary services

●Processing transactions including jackpots and providing change

●Providing guests with slot specific information as well as general casino information

●W2-G's, fills and buys in accordance with company policies and procedure

●Maintaining a clean and safe zone for guests and team members, including disposal of debris around machines, straightening chairs, and cleaning ashtrays

●Replenishing ticket printer paper and clearing bill jams/tito jams

●Paying and verifying jackpots within company compliance

●CMP Knowledge

Casino Floor Server - Little Six Casino Prior Lake MN April 2011 - September 2011

●Serving non-alcoholic beverages

●Running cigarette and snacks request per guests' request

●Maintaining a clean beverage station and all self serves

●Stocking self serve condiments and beverage stations as necessary

●Cleaning beverage carts for next shifts' use

●Covering casino floor for other servers on break

Casino Floor Server - Mystic Lake Casino Prior Lake MN October 2007 - April 2011

●Cash handling

●Selling snacks and cigarettes

●Lead trainer for new hires

●Maintaining clean self serves and bar/self service stations

●Handling floor coverage for other servers on break

●Handling clean and dirty ashtrays for HighStakes and main floor pits

●Running food and cigarette comps for guests in HighStakes Slots and Blackjack

●Cleaning beverage carts at end of shift for next shifts' use

Progressive Eyecare & Associates St. Paul, MN March 2007 - August 2007

Front Desk Receptionist

●Scheduling office appointments

●Handling incoming and outgoing referrals

●Preparing patient medical charts

●Data entry and small billing entries

●Filing/Answering multiple phone lines

●Routing patient messages to Doctors and Technicians

●Mail handling

●Handling all medical records and requests

●Preparing and sending patient registration packets out

●Floater to other satellite offices

Colon & Rectal Surgery and Associates, LTD St. Paul, MN June 2005 - March 2007

Medical Receptionist

●Scheduling office and colonoscopy medical appointments

●Filing and handling mail

●Scanning all medical records to EMR (Electronic Medical Records)

●Handling all referrals and medical records request

●Handling multiple phone lines

●Verifying patient appointments

●Assisting Doctors as a Medical Assistant when short staffed

●Lab cleaning

●Faxing colonoscopy schedules to Endoscopy Center

●Routing all messages from patients to Doctors, Nurses, and Medical Assistants

Education:

●University of Minnesota Twin Cities - Kinesiology 2003 - 2004

●Century Community & Technical College 1999 - 2003 / Associates in Arts Degree

●Central Senior High School 1996 - 1999 / High School Diploma

Contact this candidate