Customer Service Market Researcher
Resume:
Lynette DeMusis
**********@*****.***
Summary
Small business owner with 20+ years of experience in customer service, sales and marketing. Proven record in running all aspects of a successful small business. Looking for a position in a dynamic fast-paced company where I can continue to use my customer service background and experience. Experience
Owner/Partner
January 2016 – August 2022
FIRE & SPICE IRMO- Irmo SC
• Created and built from scratch a successful fast paced lunch restaurant.
• Set up all necessary legal documentation, ordered and set up equipment, menu creation, completed vendor applications and various other start up responsibilities.
• Sole FOH employee responsible for all FOH operations.
• Created daily menu, managed catering orders, inventory ordering, paperwork, customer service as well as assisted in BOH as needed.
• Used social media for advertising. Engaged current customers and attracted new business.
• Received numerous awards, we were recognized throughout the area for excellent service and food. Owner/Partner
March 2003 - October 2014
THE CORNER DELI- Hamden CT
• Designed and created one of the most successful local delis in the county.
• Set up all necessary legal documentation, ordered and set up equipment, menu creation, completed vendor application and various other start up responsibilities.
• Supervised all FOH and BOH operations in a high-volume college town deli.
• Hired and trained new employees.
• Managed rotating weekly employee scheduling.
• Developed daily menus and promoted to all social media and email accounts.
• Handled all daily bookkeeping as well as reconciling the ATM, payroll, stocking and inventory. Market Researcher/Advertising
May 2002 – March 2003
MAURO MOTORS – NORTH HAVEN CT
• Researched and produced databases of current owners of BMW and Mercedes vehicles.
• Designed marketing materials to show the benefits of using our in-house service department.
• Maintained tracking results of marketing postcards.
• Created mailing database for sales personnel for mass mailings.
• Assisted with Brand Salon and Service Shows.
• Supported management in all departments as necessary. Education
Southern Connecticut State University
New Haven, Connecticut
BS Business Administration/Marketing
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