Customer Service Security Officer
Resume:
Christian
Gonzalez
Christian Gonzalez
Los Angeles Ca. 90004
**********@*****.***
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Education
Palmdale High School/ High School Diploma
2000
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Experience
O’Reilly Auto Parts / Retail Sale Specialist
12/2021 - Current
- Ensure all customers are served professionally by store team members
- Oversee counter sales to ensure team members perform customer services satisfactorily
- Supervise between 10 to 15 employees
- Ensure all team members are working designated schedules and taking mandated breaks and lunches
- Resolve employee conflicts and issues as they arise
- In the absence of manager, make final decisions on retail & Commercial issues
- Manage 80+ daily customer calls, answer calls and clarify product offerings
- De-escalate customer dissatisfaction and conflicts
- Driving work truck
- Delivery of merchandise
- Performing all store closing duties, including closing cash drawers, locking and securing the building, delivery vehicles and setting the security system.
Commerce Casino / Floorman
6/2015 – 3/2020
- Supervised between 25 to 45 dealers
- Managed employee conflict and issues
- High Profile client personal protection and satisfaction while in casino
- Customer service
- Enforced rules and regulations of all games
- Ensured the Integrity of the game play and card
handling/changing
- Verified the authenticity of bills over 20-100 dollars Frescos 2 / Security Officer
2012 - 2013
- Public safety
- Customer service
- Customer Satisfaction
- Lost prevention
- Enforced city and state laws and city municipal codes Buffalo Wild Wings / Security Analyst
2010 - 2011
- Lost prevention
- Customer Service
- Managing Employee code conduct
- Public safety
- Part of promotions, marketing management
- Analyst of safety, evacuation protocols and fire codes
- Enforced city and state laws and city municipal codes Pechanga Resort and Casino / Security Officer
2005 - 2010
- Public safety
- Lost prevention
- Enforced city and state laws and Sovereign Nation Laws
- Closely working with the sheriff’s Department
- Assisted Sheriff’s Department with detention and arrests of suspects
- On hands training with special Operations Military Tactics team
- Participated in hostile patron de-escalation classes
- Participated in Verbal Judo 101
- Participated in Vidal patron 101
- Participated Patron body language reading classes ㅡ
Certificates
Apartment Management Parts 1 & 2/ Los Angeles City College July 26, 2022
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Skills
- Bilingual
- Managing and Supervising staff
- Customer Service Training
- Conflict Resolution
- Marketing and Promotions
- Verbal Judo
- Physical Hands-on Training
- Patron Body Language Reading
- Plumbing
- Dry wall and various construction skills
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References
Upon request
Contact this candidate