Loan Processor Customer Service

TERRIE LOWE PERRY

Hartland, MI · 586-***-****

***************@*******.***

Goal-driven Loan Processor highly effective at coordinating documents and process between departments, individuals, and government offices. Expert negotiator, problem solver and organizer.

Bringing 27 years of experience in banking and financial positions. Highly skilled in working well with people of all backgrounds to complete loan packages, Adept and building loyalty and trust between bank and customer.

EXPERIENCE

03/2021-04/2022

SR. LOAN PROCESSOR, FLAGSTAR BANK, TROY MI.

• Managed a running pipeline of 50-80 Refinance and Purchase loans.

• Supported loan officiant and underwriter’s teams by ensuring timely, judicious, and accurate loan processing.

• Evaluated financial statements and contacted institutions and customers to clarify details.

• Reviewed and verified borrower’s income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.

• Manages conditions sent from underwriting departments.

• Discussed loan needs and financial histories with clients and conveyed information regarding application processes.

• Maintained fast-passed schedule by consistently providing satisfactory application approval turnaround times.

• Maintained complete confidentiality of submitted information according to release guidelines.

• Process transactions and resolve issues.

• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

• Spent ample time with each applicant to break down complex information into terms that was easy to understand.

2

10/2010-03/2021

LOAN PROCESSOR, CITIBANK, NA, VAN BUREN TOWNSHIP, MI.

• Managed a running pipeline of 50-80 Refinance loans.

• Mentor to new Loan Processors.

• Maintained fast-passed schedule by consistently providing satisfactory application approval turnaround times.

• Maintained complete confidentiality of submitted information according to release guidelines.

• Process transactions and resolve issues.

• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.

• Spent ample time with each applicant to break down complex information into terms that was easy to understand.

EDUCATION

JUNE 1983

HIGH SCHOOL DIPLOMIA, WALLED LAKE SENIOR HIGH SCHOOL SKILLS

• Problem Solving

• Loan File Review

• Credit History Review

• Employment Verification

• Credit Reports Interpersonal

Communication

• Microsoft Office products

• Document Management

• Regulatory Compliance

• Application Process Management

• Loan Processing Coordination

• Borrower correspondence

• Teamwork and Collaboration

• Attention to Detail

• Income Evaluation

• Customer Service

• Mortgage Loan Software

• Automated Underwriting System (AUS)

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