Customer Service Control Specialist

Dalixa Santos

717-***-**** ***********@*****.*** 2202 Forster Street, Harrisburg, Pennsylvania

Summary

Inventory Control Logistics Lead adept at maintaining records, tracking inventory and resolving variances. Performance-oriented and collaborative with superior work ethic and remarkable attention to details and big-picture needs. Fast learner experienced on factory floor and in office. Results-driven Inventory Control Specialist with excellent problem-solving, analytical and organizational abilities and strong focus on collaborating with employees to resolve business, customer and vendor issues quickly. Works alone or as part of team to manage high volumes of work in fast-paced environments. Enthusiastic lead willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Seasoned supply chain professional optimizes inventory control and logistics procedures. Familiar with operating warehouse equipment, moving inventory and resolving delivery concerns. Organized, responsible and always ready to go above and beyond to help team.

Experience

D&H Distributing Harrisburg, PA

Inventory Control Logistics Lead 06/2017 - Present Matched purchase orders with invoices and documented details in system. Optimized schedules to better control resource and labor costs. Managed consistently on-time and accurate shipments. Investigated and resolved discrepancies between physical stock and database numbers. Input data in [Software] to create updated status reports for quick reference of project progress and deadlines. Recorded information, shortages and discrepancies to keep records current and accurate. Completed stock inventories to identify and address issues negatively impacting controls. Completed physical inventory counts each month.

Completed daily cycle counts to maintain accuracy of records. Crescent Park Mechanicsburg, PA

Production Line Leader 06/2012 - 06/2017

Collaborated with internal teams to streamline operations across materials handling, production and shipping. Monitored and verified quality in accordance with statistical process or other control procedures. Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Performed root cause analysis to determine quality issues and develop long-term solutions. Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills. Completed job cards correctly and on time.

Set up machining, performed required maintenance and made adjustments to machines. Inspected products on specific cycle depending on complexity level or design for production. Completed logs and reports to document detailed information on production, spoilage and departmental maintenance needs.

Prepared, calibrated and monitored production levels to achieve targets. Conducted routine inspections to check quality and compliance with established specifications. Skills

Computer tracking, Records reviewing, Purchase order management, Quality assurance standards, Receiving proficiency, Troubleshooting abilities, Cycle counting, Warehouse asset oversight, Document preparation, Customer service skills, Supply system accounting, Training expertise, Analytical and Critical Thinking, Customer service, Bilingual Education

Intituto De Banco Y Comercio Ponce, PR

Business Management

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