Customer Service Representative
Resume:
Shenene Rubin
Missouri City, TX *****
ads6dg@r.postjobfree.com
Work Experience
Customer Experience Specialist
Precepta/TTEC - Houston, TX
March 2021 to May 2021
Accessed Customer’s Cases
Multiple Calls
Assist Customers with various inquiries.
Used various systems such as:
SAP
DARS
CISCO
Customer Care Agent
Sutherland Global Call Center - Houston, TX
October 2019 to October 2020
Customer Service
Access customers account with sensitive account details Call Center Access Interactions while creating cases. Transferred from multiple clients such as:
Affirm- loans
ABC Mouse customer support
Used Systems such as:
Zendesk
Cisco
Customer Service Representative
TRC Staffing - Dallas, TX
January 2019 to May 2019
Customer Service Representatives
Gallery Attendant
Call Center Representative
TRC Staffing Agency
•
Statewide Intake Worker
Department Of Family And Protective Services
December 2016 to November 2018
Customer Services
Take calls regarding abuse and neglect for Elderly/disabled and Children Customer Service Representative
Cricket Wireless - Houston, TX
July 2014 to November 2015
Responsibilities
Customer Service Representative
Sales rep
Skills Used
Communication
Cash handling
Meeting sale quotas
Customer Service Representative
iQor - Houston, TX
March 2014 to May 2014
Responsibilities
Answer high volume of calls
Demonstrating Great Customer Service
Accomplishments
Worked with great people
Skills Used
Customer Service
Computer Skills
• Call center based
• Provided assistance to clients
Customer Service Rep
Xerox-ACS - Houston, TX
August 2013 to December 2013
Responsibilities
Customer Service
• Call Center
• High levels of phone calls
• Communicated with customers in a timely manner
• Obtained information over the phone ensured customer success at the end of each call Accomplishments
Mastered call centers
Skills Used
Communication Skills
Customer Service Skills
Computer Skills
Cashier and Customer Service
Dairy Queen - Hempstead, TX
May 2012 to August 2013
Responsibilities
• Greeted every single customer/client/guest in a courteous and welcoming manner
• Not only operated a cash register, received payment from customers but also, memorized customer preferences and provided excellent cash/credit service
• Set up and cleaned dining areas, washed dishes and sanitized work areas regularly Accomplishments
Communicating with Customers
Increasing my work Speed
Computer Skills
Skills Used
Communication Skill
Computer Skills
Guest Services Representative
AMC 30 - Houston, TX
November 2011 to January 2012
Responsibilities
• Box Office Cashier, Usher
• Provided the primary level of guest assistance in the seating area
• Helped guests locate their assigned seats and reporting any ticketing problems to a supervisor
• Provided guests with directions or other venue information
• Acted upon all comments/complaints in a prompt and friendly manner Accomplishments
Mastered Customer Services
Cashier
Skills Used
Communication
Computer Skills
Visitor Services Representative
Houston Musuem of Natural Science - Houston, TX
May 2006 to June 2011
Responsibilities
Customer Service, Box Office Cashier
• Track record of greeting customers in a polite and friendly manner
• Hands-on experience in accepting payments from customers and give change and receipts.
• Proven record of using the right process for cash, credit cards, or other types of payment
• Provide the primary level of guest assistance in the seating area. Accomplishments
Accomplished to higher levels in the work place
Set my customer service skills
Set my communication Skills
Skills Used
Customer Service
Computer Skills
Microsoft Office Skills
Education
BS in Criminal Justice
Prairie View A&M University - Prairie View, TX
2008 to 2013
student
Thurgood Marshall High School - Missouri, TX
2004 to 2008
Skills
• 12 Years of Customer Service. Microsoft Skills in Word and Excel Software. Cash Handling. The ability to multi-task while talking and speaking to a client/customer. (10+ years)
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Case Management
• Individual / Group Counseling
• Guest Services
• Motivational Interviewing
• Crisis Intervention
• Social Work
• Behavioral Therapy
• Group Therapy
• Cognitive Behavioral Therapy
• Addiction Counseling
• Presentation Skills
• Intake Experience
• Curriculum Development
• Crisis Management
• Child & Family Counseling
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