Data Entry Customer Service
Resume:
Wendy Ivey
Sylacauga, AL *****
********************@***********.***
● Work well with others or alone
● Oversee multiple phone lines efficiently
● Type 55 wpm
● Cash accountability
● Computer skills entailing Windows, Windows Vista, Microsoft Word, Excel, Access, Power point, Outlook Express and navigation of the internet
● Supervise multiple employees efficiently
● Work adequately: Xerox machine, fax machine, and computer
● Adequate in data entry
● Manage multiple tasks at once very well
● Work well with the public: one on one or through phone communication
● Fifty credits of continued education as a Registered Tax Return Preparer (RTRP) Willing to relocate: Anywhere
Work Experience
Team Leader
C & J Tech - Alabama-Alex City, Alabama
August 2019 to August 2019
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Duties: Print and make labels, fill out Attendance Report & email to all employees who required to receive attendance daily, Handle all necessary assignments given to me in order to assist in making my shift run adequately, Open all totes used to store the parts as needed, pull racks as needed to machines, train new employees on how to prepare & package parts as well as teach them about how production report is done and how to use the PAMS monitor, complete Production Reports for all machines ran that shift by operator determining the hourly output off each machine, know how to prepare and package all parts ran in Injection Department, 100% parts for quality & accuracy of the operator, prepare and assign duties for the next day for operators as well as what machine they are to operate, prepare a supervisor check sheet daily for every machine scheduled to run as well as assign to whom will be on which machine, prepare breakout sheets for all floor assistants that are assigned to the floor to cover every operator for their break outs, ensure that every machine has been cleaned and trash thrown out to prepare 3 rd shift for their night, make sure that all machines are set with all the items they need in order for them to do their job efficiently, and all other duties assigned. Front Desk Clerk
Top Trails-Talladega - Alabama 35160
March 2018 to May 2019
Duties: Check guests in and out of the park, make reservations for guests for camping for either our trailers or rent the bunkers they r capable of dry camping at, cash accountability, pick up and clean up the park after the weekend events, manage multiple phones lines, and all other duties assigned. RTRP-Registered Tax Return Preparer
Comet Tax - Sylacauga, Alabama
June 2012 to August 2013
Duties: Registered with the IRS with Active PTIN#, completed continued education course with #1 recommended software with the IRS known as the Drake software that we used, earned a total of 50 credits of continued education which entailed multiple webinars and lots of testing online, which at the time it was being made mandatory for tax year 2012, prepare federal & state returns, average 220 returns per tax year, E-file returns, knowledgeable on Drake software up to tax year 2013, prepare & kept my own filing system of all tax clients, prepare amendments for tax clients when they needed an amended return, speak for tax clients with the IRS after acceptance of Power of Attorney with the IRS office administration, and any other assignments given. Service Advisor
Serra Honda - Sylacauga, Alabama
March 2011 to July 2012
Duties: Run service department daily, greet and assist the customers as they arrive for maintenance and repairs on vehicle collecting all the info so that I am to enter all the service and maintenance that they need by putting in all the information for vehicle, repairs needed, maintenance, etc. up sale customer on bonus deals & maintenance they will need, filing, data entry, completed all classes needed to certify as a Certified Honda Service Advisor knowing all information on the entire Honda line, customer service, and all other duties assigned.
Bookkeeper, Customer Service Assistant
Food World - Sylacauga, Alabama
June 2003 to February 2011
Duties: Cash office accountability by keeping the over short for the entire store on a daily basis, doing the bookkeeping accounting for what was made for every department, supervise cashiers on floor, run cash register, process in going and outgoing Western Unions, handle money orders, break down & build- up of cash tills to check them for their over/short for that shift, close out cash office every morning from the previous days sales, helped in the floral department doing floral arrangements for all special occasions, and all other duty assigned to me.
Inside Sales Representative/ Office Manager
Let Us Produce - Norfolk, Virginia
January 2001 to May 2003
Duties: Supervise 8 to 10 employees, managed 5 outside sales representatives, which entailed the Vice President’s and Beverage Manager’s special accounts that required extra tender love and care, made contact with every customer daily to ensure that they have everything they needed before our afternoon deliveries went out, handle major accounts one on one without any Outside Sales Representative visiting the customer, check off drivers invoices boards for PM deliveries to check for accuracy, and any special merchandise that the customer has specifically requested and ensured that the item was picked up at its location and gotten it to the customer, and all other special assignments given to me.
Sales Representative and Collections
Baker Furniture - Childersburg, Alabama
October 1999 to November 2000
Duties: Sales, floor set-up, inventory collection and creation of the inventory system I formatted, cash collection on customer’s accounts, call customers as needed for past due payment collection, order merchandise as needed for restock of inventory within the store, accounts receivable merchandise, helped in picking new inventory as well as doing the floor setups for display, and many other duties given. Front End Manager
Yonder’s - Blossom-Sylacauga, Alabama
June 1997 to January 1999
Duties: Breakdown & build up tills, handle payroll for approximately 15 Employees, bookkeeping by breaking down and rebuilding for the next cashier, run cash register, supervised all cashiers on duty, provided their change and collected funds as needed, stock shelves as well as assist in building endcaps for displays with inventory (making pricing signs for the merchandise), clear parking lot of all the buggies and trash and keep the store stocked with them when possible, account for receivable merchandise from vendors throughout your day and pay them what is owed when its time for a delivery, and any and all other assignments given to me.
Education
Fayetteville High School Sylacauga - Sylacauga, Alabama, US August 2013
Alabama School of Mathematics and Science - Mobile, Alabama, US May 1997
Skills
• Upselling
• Inside Sales
• Accounts Receivable
• Tax Experience
• Event Planning
• Bookkeeping
• Sales
• Accounting
• Microsoft Powerpoint
• Microsoft Outlook
• Cold Calling
• Data Entry
• Office Management
• Accounts Payable
• Account Management
• Microsoft Windows
• Merchandising
• Pricing
• Management
• Purchasing
• Supervising Experience
• Negotiation
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