Customer Experience Specialist
Resume:
Betsey Laperriere
**************@*******.***
** **** ****** *****, *** Tan Valley, AZ 85143
CAREER OBJECTIVE
Experienced, effective and dedicated School Customer Experience Specialist and Educator with over 10 years of customer service and management experience. Seeking a Customer Service position. Hold a degree in Early Childhood Education, Director Certification, and all applicable clearance cards, trainings and certifications.
PROFESSIONAL EXPERIENCE
Phoenix children’s Academy Gilbert, AZ September 2010 – Present
School Director 2014-present
• Uphold the highest standards of client satisfaction and service at all times
• Conduct client visits, highlighting our proprietary Ascend curriculum and basic competitive advantages
• Coordinate and organize staff meetings and monthly trainings
• Develop and plan monthly extra-curricular marketing and retention events
• Manage multiple parent tuition accounts, using OnCare and SchoolCareWorks software;comfortable with all technology
• Interview, hire, schedule and supervise a top-notch team consisting of an Assistant Director, 25 Teachers and Aides
• Maintain up-to-date documentation for all State Licensing Inspections
Assistant School Director 2012-2014
• Processed new families into the OnCare system; provided excellent customer service
• Tracked new enrollments and processed parent tuition payments
• Performed daily, weekly and monthly marketing duties such as flyer distribution and Enrollment Builder phone calls
• Managed teacher schedules and breaks
• Identified potential parent/client markets and assisted School Director with community relations
Lead Teacher, Preschool 2010-2012
• Facilitated age-appropriate skill assessments, portfolios, ongoing supportive parent communication and bi-yearly Parent-Teacher Conferences
• Planned and instructed small group and child-centered curriculum for 26 three-year old students
• Managed and coached one teacher’s aide in the classroom setting
• Implemented various classroom management and educational techniques such as a whole child approach, small group instruction through learning centers, and individualized, progressive skill development that ensured each child was engaged, supported, challenged, and having fun!
Maxwell Preschool Academy Gold Canyon, AZ January 2005-September 2010
Started as Lead teacher, promoted to Office Manager, left when school closed in 2010
EDUCATION
Associates of Science in Early Childhood Education Holyoke College, Holyoke MA
Director I and II Certification, Holyoke College, Holyoke, MA
Relevant Certifications and Trainings
Fingerprint Clearance Card, First Aid and CPR, Food Manager’s Card, Rio Salado College Peer Mentor Program, Arizona Early Childhood Association, Annual Director’s Academy Conference, 30+ hours yearly ongoing trainings
235 West 56th Street, Suite 12G ● New York, NY 10019
917-***-**** ● **.***********@*****.*** ● www.linkedin.com/in/jenniferscancarella
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