Customer Service Enforcement Officer

Craig Henderson

Philadelphia PA *****

Cell: 215-***-**** – ******************@*****.***

Summary

Honorably discharged United Navy with all positive attributes of military training. Reliable, dependable, dedicated and hard-working individual with great attention to detail. Proven skill sets in maintaining a high level of customer service and multitasking in varies environments.

Experience

Direct Care Worker

January 2015 to May 2022

Always Best Care Philadelphia, PA

Works to improve patients outlook and daily living through compassionate care.

Administer all necessary medications as directed by care plans.

Maintains clean and well-organized environment for clients, handles housekeeping and prepared meals.

Supervises daily life activities such as medication, personal hygiene and mobility to ensure safety.

Assists disabled individuals to foster independence while still closely monitoring safety at all time.

Observes clients physical and mental state, reporting any change in status.

Truck Driver

February 2014 to November 2014

Veterans Multi-Service Center Thrift Store Philadelphia, PA

Perform pickups, deliveries and donations for veterans throughout the Tri-State area.

Drove customer retentions, accurately and efficiently delivering orders.

Sustain safety protocol ensuring proper, cost-effective and safe handling of equipment and material usage.

Coordinate daily delivery schedules based on customer schedules, peak delivery times and alternate routes.

Plan efficient routes and adjusted strategies based on current weather and traffic information.

Warehouse Worker

November 1995 to November 2012

Penn Jersey Paper Company Philadelphia, PA

Accurately staged and sorted products for loading.

Receive deliveries and processed all incoming shipments by scanning packages and updating inventory using RF hand scanner equipment.

Maintain cleanliness and organization of the warehouse in compliance with OSHA safety standards.

Rotate goods in inventory by following “first in, first out” approach to keep shelves organized and stocked.

Unload cargo with forklift or palletjack equipment.

Maintain accurate and current order and shipment forms, inventory documentation and customer records.

Sanitation Enforcement Officer

March 1983 2016 to May 1993

City of Philadelphia Departments of Stree ts Philadelphia, PA

Enforce sanitation codes throughout the city of Philadelphia.

Educate public on city sanitation codes on violations.

Monitor 3 mile radius North, South, East and West of Delaware River.

Perform sanitation workers duties such as driving, loading and unloading trucks.

Education

Bachelor of Arts : Liberal Arts

Shippensburg State College Shippensburg, PA

High School Diploma

Strawberry Mansion High School Philadelphia, PA

Membership

Teamster Local 107

Dawn Staley Youth Foundation

Hank “44” Youth Basketball Foundation

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