Scrum Master Customer Service

KELECHI M EKWONWA

Houston, Houston, Texas, *****, US 424-***-**** ********@*****.***

Technical Project Manager/Scrum master with over 5 years of experience in Team management, providing leadership in IT development, software development, Project management and Agile Methodologies to maximize business value. Systematic and analytical approach to problem-solving with demonstrated ability to manage projects from initiation through execution/completion under fast-paced, time- sensitive environments. Adept at assembling, leading, and mentoring elite technical teams in the structure of a shared resource. Maximize change effectiveness with clear defined milestones and metrics that effectively communicate business benefits to stakeholders.

Report writing

Project management

Communications

Conflict resolution

Risk management processes and analysis

Business operations

Methodology implementation

Data Management

Waterfall methodology

Risk mitigation planning

Team management

Process implementation

Budgeting and finance

Customer service

MS Office

Clerical support

Strong verbal communication

Budgets

Stakeholder relations

Finance

software tools

Jira

kanban

Agile Fram work

Quality test control

confluence

Risk identification

Coaching

leadership

Scrum event

Removing Impediments

Team Building

Road mapping

Ms office, Excel and power point.

Program alignment and prioritization

Bachelor of Science Business Management 2017

Southern Illinois University Carbondale, IL

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

PROJECT MANAGER / SCRUM MASTER Houston Methodist Hospital Houston, TX 1/21 - 10/22 Manage project tasks (gathering requirements, facilitating design discussions, managing application development, testing, training, and implementations/roll-outs) as required to keep projects on track. Build and track a project schedule with key milestones, critical path dependencies and resource tracking. Provide customer service responsibilities, including managing expectations, communicating project status, and reporting on lessons learned and retrospective findings.

Manage communication of status, issues, and project budget to teams, clients, vendors, and management to ensure key deliverables are met.

Plan, organize, and integrate cross-functional project deliverables. Manage issue, risk, action, and decision logs and documents key business decisions for projects and initiatives. Work flexible schedule to allow for special tasks that require after hours implementations, updates, or testing. Manage and maintain project status and resource forecasts current in reporting tools. Surface impediments to Scrum team, manage escalations and follow through to resolution. Ensure effective and consistent Jira workflow management tool utilization, track user stories, bugs, and releases. Lead all Agile events including Planning meeting, Storytimes, Retrospectives, and Standups. As well as any needed follow up collaboration, communication, or planning meetings for the team. SCRUM MASTER EXON MOBIL Remote 1/20 - 1/21

Support Product Owner(s) and Business Analysist(s) to ensure developers have a clear priority, well defined requirements, and backlog is ready for team intake.

Identify and define dependencies and risks, then helping to create mitigation and contingency plans with the team. Facilitating collaboration to resolve dependencies and risks across multiple teams and parts of the organization. Lead all Agile events including Planning meeting, Storytimes, Retrospectives, and Standups. As well as any needed follow up collaboration, communication, or planning meetings for the team. Drive process improvements for continuous improvement and continuous delivery pipeline automation as needed by your team. Proactively find ways in which to keep your team healthy, happy, and productive while delivering in a fast-paced environment Lead by example and support team members accountability for Agile values of honesty, transparency, accountability, respect, and continuous improvement.

Track common Sprint metrics, team performance, challenges, accountability, process improvements, and recognition. Advocate for the team by establishing realistic boundaries while removing impediments and driving continues improvement while being flexible as critical needs arise.

work with both on shore and off shore team.

Project management / scrum master icon New York 9/18 - 12/19 Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines Maintain technical and project documentation related to projects. Manage project tasks (gathering requirements, facilitating design discussions, managing application development, testing, training, and implementations/roll-outs) as required to keep projects on track. Provide customer service responsibilities, including managing expectations, communicating project status, and reporting on lessons learned and retrospective findings.

Coordinate internal resources and third parties/vendors for the flawless execution of projects Drive process improvements for continuous improvement and continuous delivery pipeline automation as needed by your team. Performing quality control on the project throughout development to maintain the standards expected. Track team work using Burn down chat and Burn up chat. Prioritize sprint backlog to reduce Roll overs of task to the next sprint. Applying scrum metrics to produce and deliver high valuable Products. Work along side with Product owner and stakeholders. WORK HISTORY

Junior Project Coordinator Sillicon valley Bank 5/17 - 8/18 Maintained and monitored project plans, project schedules, work hours, budget, and expenditure. Worked closely with executive, engineering, marketing, product and sales teams to define the scope of each project and the schedule of deliverables.

Ensured projects adhere to the framework and all documents are maintained appropriately for each project. Ensured high levels of customer satisfaction through excellent service. Creating long- and short-term plans, including setting targets for milestones and adhering to deadlines. Communicating with executives or the board to keep the project aligned with their goals. Project Management Professional (PMP)

Professional scrum master (PSM)

Certified Scrum master (CSM)

CERTIFICATIONS

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