Service Representative Production Worker
Resume:
Willa Stevenson
*** **** **, *******. ** *****
**************@*****.***
Dedicated manufacturing team member skilled in team-based settings. Team Leader, Supervisor experienced in directing activities of workgroups. Develop strategies, provide training, set goals, and obtain team feedback. Excellent interpersonal and communication skills. Problem solver, networker, and consensus builder. Efficient professional known for having attention to detail and excellent record of teamwork. Background includes multitasking skills and organized nature to complete fast-paced, high-quality work. Strong technical and mechanical skills gained during career.
EXPERIENCE
STELLANTIS
Production Worker/TEAM LEADER, SUPERVISOR,
April 2014-Present
Manage a team of 80 employees in a fast-paced high volume unionized manufacturing environment. Provide guidance instruction and direction to my group. Monitor and repair vehicles within zone to achieve quantitative and qualitative results. Monitor team members attendance in CATS (Corporate automated Time keeping System). Communicate with Unit Leader about team progress and area of strength. Work with union officials, management, and business unit officials. Mentored and guided employees to faster proper completion of assigned duties.
Stepped into any department role producing consistent, high-quality work. Conducted training and mentored team members to promote productivity accuracy.
Massage Therapist, Massage Green
October 2012- March 2014
Confer with clients about their medical histories to determine the correct massage techniques used. Develop and propose client treatment plans that specify which types of massage are to be used. Provide clients with guidance and information about techniques for postural improvement, stretching and strengthening, relaxation and rehabilitative exercises.
Customer Service Representative, PNC Bank
May 2011 -September 2011
Record customer interactions and transactions to ensure that appropriate changes were made to resolve a customer problem. Transfer funds from account to account, credit union to credit union and assist in loan payments. Assist members on inquiries about their account balance and account history. Resolve issues pertaining to members accounts and or escalate to correct department for further assistance.
Customer Service Representative, AT&T Corporation
June 2003 - March 2009
Conferred with customers by telephone to provide information about products and services to enter orders, cancel accounts, or to obtain detail of complaints. Determined charges for services requested, collect deposits or payments, set up billing arrangements.
Resolved customer service or billing complaints, changing merchandise, refunding money, or adjusting bill
SKILLS
Microsoft Word, Microsoft PowerPoint, Outlook, Corporate Automated Time Keeping System (CATS)
Ability to Multi-Task and Meet Deadlines
Ability to Train, Motivate and Supervise others
Dispute Resolutions
EDUCATION
Associates of Applied Science-Computer Programming
Jordan College-1991
Electronics &Computer Technology
Everest Institute-2003
Massage Therapy
Everest Institute – 2011
Associations
ETA
Electronics Technicians Association International
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