Willa Stevenson

*** **** **, *******. ** *****

313-***-****

ads6a4@r.postjobfree.com

Dedicated manufacturing team member skilled in team-based settings. Team Leader, Supervisor experienced in directing activities of workgroups. Develop strategies, provide training, set goals, and obtain team feedback. Excellent interpersonal and communication skills. Problem solver, networker, and consensus builder. Efficient professional known for having attention to detail and excellent record of teamwork. Background includes multitasking skills and organized nature to complete fast-paced, high-quality work. Strong technical and mechanical skills gained during career.

EXPERIENCE

STELLANTIS

Production Worker/TEAM LEADER, SUPERVISOR,

April 2014-Present

Manage a team of 80 employees in a fast-paced high volume unionized manufacturing environment. Provide guidance instruction and direction to my group. Monitor and repair vehicles within zone to achieve quantitative and qualitative results. Monitor team members attendance in CATS (Corporate automated Time keeping System). Communicate with Unit Leader about team progress and area of strength. Work with union officials, management, and business unit officials. Mentored and guided employees to faster proper completion of assigned duties.

Stepped into any department role producing consistent, high-quality work. Conducted training and mentored team members to promote productivity accuracy.

Massage Therapist, Massage Green

October 2012- March 2014

Confer with clients about their medical histories to determine the correct massage techniques used. Develop and propose client treatment plans that specify which types of massage are to be used. Provide clients with guidance and information about techniques for postural improvement, stretching and strengthening, relaxation and rehabilitative exercises.

Customer Service Representative, PNC Bank

May 2011 -September 2011

Record customer interactions and transactions to ensure that appropriate changes were made to resolve a customer problem. Transfer funds from account to account, credit union to credit union and assist in loan payments. Assist members on inquiries about their account balance and account history. Resolve issues pertaining to members accounts and or escalate to correct department for further assistance.

Customer Service Representative, AT&T Corporation

June 2003 - March 2009

Conferred with customers by telephone to provide information about products and services to enter orders, cancel accounts, or to obtain detail of complaints. Determined charges for services requested, collect deposits or payments, set up billing arrangements.

Resolved customer service or billing complaints, changing merchandise, refunding money, or adjusting bill

SKILLS

Microsoft Word, Microsoft PowerPoint, Outlook, Corporate Automated Time Keeping System (CATS)

Ability to Multi-Task and Meet Deadlines

Ability to Train, Motivate and Supervise others

Dispute Resolutions

EDUCATION

Associates of Applied Science-Computer Programming

Jordan College-1991

Electronics &Computer Technology

Everest Institute-2003

Massage Therapy

Everest Institute – 2011

Associations

ETA

Electronics Technicians Association International

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