Customer Service

SHELLY BAKER

** ***** ******, ***************, ** L9M 1G4

905-***-**** ********@*******.***

PROFESSIONAL PROFILE

Friendly and competent team player with many years’ customer service experience. Excellent communicator, hardworking, personable, and reliable individual. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

SKILLS AND QUALIFICATIONS

Ability to handle changing priorities, work under pressure, and complete tasks with minimum direct supervision

Trained and experienced in resolving customer complaints and promoting conflict resolution

Recruiting, training, supervising and appraising staff

Overseeing pricing; stock control and filing

Proven ability to follow directions; as well as work well on a team

Reliable, dependable, punctual and strong work ethic

Self-motivated, committed employee who thrives in a fast paced environment

Excellent interpersonal and customer service skills

Cashier duties including answering phones

Supplies and food ordering

EMPLOYMENT HISTORY

Department Manager, Real Canadian Superstore, Burlington, ON 1986-present

Teacher Assistant, St. Christopher’s Co-op Preschool, Burlington, ON 1992

Student Teacher, Second Street Junior Middle Public School, Etobicoke, ON 1991

EDUCATION

Early Childhood Education Diploma

Humber College of Applied Arts and Technology, Etobicoke, ON 1991

Psychology and Social Behavior

Sheridan College, Oakville, ON 1991

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