Customer Service Sales Associate
Resume:
VICTORIA MATHIS
Durham NC ***** · 919-***-****
**********@*****.***
Highly motivated self-starter with a strong work ethic and ability to work individually as well as part of a team. Problem-solver with strong organizational, communication skills. Strong work ethic. Quick learner with an ability to work efficiently and diligently. EXPERIENCE
JUNE 2022 - PRESENT
Personal Shopper, Harris Teeter
● Worked as an online order filler with customer service experience
● Selected high quality products to meet customer satisfaction; handpicked all groceries and efficiently bagged and stored them in proper locations until pickup or delivery
● Experience at a register
JUNE 2022 – PRESENT
Content Writer, Marker
Produced articles content with options involving category: health, lifestyle, food, etc
● Experience in writing and typing
● Paid when article sells
JUNE 2022
Retail Sales Associate, KOHL’S
● Primarily worked on the Sales floor
● Handled customer issues
● Customer service specialist
● Served as customer support
● Organized and sorted clothing
● Experience at a register
JUNE 2021 – PRESENT
Social Media Assessor, TELUS International
● Participated in marketing research and assisting companies in improving responsiveness to customer needs
● Reviewed advertisements for social media sites such as Facebook and provided feedback on the offensive level, appropriateness, whether it was misleading, and whether it would cause controversy
EDUCATION
NORTH CAROLINA CENTRAL UNIVERSITY (2019-2023)
2
GAINING CREDITS TOWARDS A BACHELOR’S DEGREE. UNDECIDED MAJOR JOSEPHINE DOBBS CLEMENT EARLY COLLEGE HIGH SCHOOL
(2019-2023)
HONOR ROLL STUDENT PURSUING HONORS COURSE CURRICULUM IN SUPPORT OF A HIGH SCHOOL DIPLOMA
SKILLS
● Microsoft (MS) Office Suite
● G-suite
● Proficient written and oral communication
● Coding Software
● Primary language is English, but
knowledgeable in some Spanish
● Computer skills
● Positive attitude
● Ability to meet all deadlines
● Willing to learn
● Customer service
● Cashiering
● Keen eye for detail
● Content writing
● Social Media experience
− Snapchat
− TikTok
− Discord
− YouTube
● Creativity
● Innovation
● Math
● Project management
● Critical thinking
● Copywriting
● Email drafting
● Storytelling
● Creative writing
● Proofreading
● Classification
● Video editing (mobile and computer
programs: PowerDirector, Clipchamp, P
● Reliable
● Trustworthy
● Ambitious
● Diligent worker
● Flexible schedule
● Able to work remotely
● People skills
● Teamwork and leadership skills
● Planning
● Organization
● Time management
● Research skills
● Active listener
● Strong problem solver
● Task prioritization
● Note taking
● Editing and following up on emails
● Website design
● Social media marketing
● Moderating content
● Typing (100 wpm)
● Card design
● Poster design
● Infographic design
● Canva
● Piktochart
● Wix
● Scratch
● Sales
● Punctual and able to meet deadlines
● Editing
● Ad management
● Event planning
● Calendar organization
● Blog writing
● Adaptable in workplace
● Collaboration
● Ambition
3
● Strong work ethic
● Self-motivated
● Negotiation
● Emotional intelligence
● Operations
● Technology
● Professionalism
● Formatting
● Knowledge in writing styles (APA, MLA,
Chicago)
● Handling finances
● Able to face challenging projects
● Outgoing attitude
● Deep passion for writing, technology,
and design
● Process improvement
● Resource planning
● Responding to customer needs
● In-store support
● Interpersonal communication
● Researching proficiency
● Retail
ACTIVITIES
● North Carolina School of Science and Math Step up to Stem Program
● Apple Software Coding Program
● Community Service/Volunteer Worker – Food bank, youth tutoring
● School Clubs focused on weaving, sketching, painting, and coding/programming Additional Summer Bridges –took part in outdoor summer camps, being trained in archery, canoeing and kayaking, rock and tree climbing, etc.
● Music experience including piano for 6 years and trombone for 1.5 years
● Sports including running, tennis, and swim team for over 5 years REMOTE EXPERIENCE
Have worked from home for a year and seven months due to TELUS International’s position.
• Experience with managing technology and related services
• Marketing exposure
• Social media marketing
• Staying diligent and punctual with assignments
• Time management skills
• Ability to be in front of a screen for hours at a time References are available upon request.
Contact this candidate