Machine Operator Customer Service

CRIMEA BROWN

Professional Background

**** ****** **** **, **********, KY 41005

Mobile No.: 859-***-**** or 859-***-****

Email: *****************@*****.***

I am ambitious and highly motivated person. Prior to moving to United Kingdom, I have 10 years experienced of managing and operating a fast-growing medical company with more than 100 employees. I have excellent record in sales, marketing, customer service, and quality control. My main responsibility is to monitor the efficiency and quality of our products that we served met the customers’ expectations and deadlines. I oversee finance and accounting, conduct meetings with corporate customers, renew all service agreements, hire and train new staff and highly involved in purchasing parts and inventory. I have excellent computer skills and can type efficiently and have a positive attitude towards work. Aside from being a hard worker, I am also a fast learner, detailed oriented and can work in a team or independently as well as self-organized and able to work in a multi-cultural environment. I have ability to work under pressure and can work in a stressful environment.

Skill Highlights

Confidently operate a computer and knowledgeable with Microsoft office, work well with no supervision or independently or within groups, manage time effectively to meet deadlines, learn quickly and have good memory for details, familiar with operating a printer, photocopier, scanner/RF scanner, fax machines, has good mathematical abilities, type efficiently and with accuracy, has positive attitude and willing to take on new experiences.

Professional Experience

Back-up Team Lead (Robert Bosch Automotive Steering, LLC.) July 2017 - Present Supervise the safe operation and efficient use of automated machines. Assign, train and assist Machine Operators to carry out production, inspection, packaging, and machine operation duties.

Set-up the machine and makes sure that all necessary materials are readily available. Monitor production equipment effectively including HMI process. Troubleshoot and do changeover as needed.

Minimize downtime and scrap materials or to none at all. Record machine breakdowns, fill-up operational forms and report to the Supervisor for any discrepancies, changes, and downtime.

Monitor and support the quality control of production line. Ensure a safe and clean workspace.

Make sure that the safety operational procedures are being followed and the process audit checks are maintained.

Perform appropriate duties as assigned.

Team Lead, Parts Control (Total Display Solutions) Sept. 2016 - July 2017 Consist of delivering parts based on the request made by Production Team, Receiving Team and Shipping Team. Ensures that the Parts Control Team were able to deliver the parts efficiently in the shortest possible time.

Coordinate and communicate with Production Engineers, Receiving Supervisor, and Shipping Manager for any parts that they need to order, availability, locate, or information about the quantity. Oversee the Parts Control inventory, assign Bin Location, grouping raw materials according to description and type.

Receive truckload of deliveries from Suppliers and small packages through UPS, ensuring that the parts received are tally with the purchased quantities and in good condition. Use computer most of the time to update the data base system for all incoming and outgoing parts, do parts cycle count monthly, and parts status look-up. Received, read, and answers email daily which is an essential tool to communicate between different teams, HR, and Operations.

Train staff that are included in the team and coordinate with the other branch of the Company located in Erlanger to ensure proper transfer/moving of parts needed by each Production. Make Purchase Request for the parts/materials that are out of stock and need to be replenished. Report directly to the Company Operations Manager and work hand in hand to help meet the Company’s objective which is to meet the monthly quota and deadlines of Production. SAT/Scholastic Aptitude Test Rater (Educ’l. Testing Service) Mar. 2016 - Jan. 2017 Read and scores GRE of students by using a rubric to apply scores consistently across multiple prompts.

Maintain accurate and consistent calibration.

Undergo extensive training before calibration.

Computer Electronic Trade-In Processor (NorAm Int’l.) Aug. 10, 2015 - Feb. 19, 2016 Inspection of electronics particularly for any damages. Testing of all necessary functions and making sure that the equipment is in working condition. Attention to details is very necessary in order to properly grade the equipment. Fill up and answer the required checklist after inspection and testing. Grade electronics whether it is return, acceptable, good, and/or like new. Checking the electronic serial number and make sure that it is available for trade. Proper labelling and marking of the inspected item and placing it in the right totes. Associate (Amazon) Sept. 14, 2014 - July 13, 2015

Scan totes and items per customer orders.

Taking orders from the computer then pick the items from the bin and put it in the appropriate tote. Ensure that the picked products conform to the order showed in the computer. Checked the product to ensure that it is in proper condition and is not damage. Isolate damaged items to predefined marked area and scan the container label. Ensure that the quantity specified is picked and placed in the correct tote. Complete the order and get it ready for packing.

Also assigned as packer, stower, slammer, water spider, ICQA/Inventory Control and Quality assurance, and mail and package sorter.

Crew (Archways McDonald’s) Mar. 25 – Aug. 18, 2014 Temporary Process Technician (Syncreon) Oct. 14 - 25, 2013 Ensure inspection system as per customer requirement. Analyze all processes data with various statistical tools. Identify fundamental issues and report it for resolution. Monitor all objectives and communicate with various teams for all performance. Maintain all housekeeping standards and ensure compliance to safety rules. Lead Senior Care (Miranda House Nursing Home) Jan. 2009 - Jan. 2013 Responsible for providing personal care to all the residents with dementia. Assisted residents to bed applying proper manual handling and ensuring health and safety. Promoted food and fluid intake to all residents.

Reported any health problems to the nurse on duty. Prepared required paper works and filing it before the end of the shift. Wrote incidents and accidents reports as applicable. Give prescribed medications to the residents.

Responsible for residents’ physical health, mental well-being, and safety. Supported residents to enjoy an active social life in the home and in the wider community. Maintained residents’ skills and abilities.

Operations Manager (Managed Care Phil., Inc.) Mar. 2006 - July 2008 Responsible for the overall operation of the company. Supervision of all staff and functioned as liaison between the top management, accredited physicians, and staff.

Trained and assisted department/unit supervisors and assigns work responsibilities. Hired, interviewed, and evaluated applicants to fill-up job vacancies including specialty physician accreditation and prepares monthly doctors' schedule. Responsible in filing and completing all documents required to acquire government licenses/permits Do all necessary company quality management system manuals including Standard Operating Procedures per department.

Developed and studied cost of services and products rates in accordance with the clinic's expenses. Represented the clinic to all possible corporate accounts and ensures accreditation of HMO’s. Prepared and issued proposal letters, correspondence, contracts of Agreement, and internal memos. Maintained good business relationship and communicates with all clientele/corporate accounts. Assured that harmonious working relationship with all staff and clinic physicians are well maintained. Ensured that the needs of patients and all corporate accounts/HMO's are properly met and delivered. Marketing and Purchasing Manager (Clinica Manila) Oct. 1999 - Jan. 2006 Actively pursued sales activities and strategies to gain more accounts to increase revenue. Prepared informational brochure for patients, clients, and corporate accounts. Developed cost projects, benefits, and usage rates for new services. Coordinated with all units/departments to provide client related projects, press releases, proposals and general correspondence that would enhance the image of the company and continuity of high- quality client service.

Check invoices against service request and verify invoices. Monitor incoming supplies for quantity and quality. Process service requests from various departments. Communicate with vendors and clients to ensure proper delivery of shipment. Purchased the company's needs for supplies and find potential Suppliers' representatives that could supply quality products to the clinic with justifiable cost. Prepared paper works associated with shipments. Filed invoices and managed records. Education

Bachelor of Science : Nursing, 1995 Manila Doctors College - Pasay City, Philippines High School Diploma : Secondary, 1991 Pasay City South High School - Pasay City, Philippines Elementary Graduate : Intermediate and Primary, 1987 VABES - Pasay City, Philippines

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