Customer Service Representative
Resume:
Shaina Lowther
Licensed Insurance agent (personal lines and Health) Customer service
Huntsville, AL 35803
******.***********@*****.***
• Bilingual customer service representative with high customer satisfaction rate (not 100% on spanish about 80% spoken)
• Enthusiastic customer service representative with a focus in retail Authorized to work in the US for any employer
Work Experience
Licensed Health Insurance Agent
Assurance IQ
August 2022 to Present
Licensed Health Insurance agent in 13 states
Licensed Insurance Agent (personal lines)
Direct Auto Insurance Company - Huntsville, AL
December 2021 to Present
Licensed insurance agent with personal lines license in Alabama and Tennessee Credit Manager
Rent-A-Center - Decatur, AL
June 2021 to Present
• Setting credit limits
• Setting credit rating criteria.
• Pursuing legal remedies for non-payers.
• Obtaining security interests where necessary. Common examples: letters of credit or personal guarantees.
• Performing skip trace on clients that skipped out on their contracts
• Initiating legal or other recovery actions against customers who are delinquent.
• Usage of programs on the computer
• Customer service
Business Manager
Demo Inc. - Huntsville, AL
April 2017 to June 2021
• Overseeing and directing construction projects from conception to completion.
• Reviewing the project in-depth to schedule deliverables and estimate costs.
• Overseeing all onsite and offsite constructions to monitor compliance with building and safety regulations.
• Usuage of quick books
• Customer service
• Pulling permits
Education
High school diploma or GED
Skills
• Credit Analysis
• Portfolio Management
• Accounts Receivable
• Pricing
• Accounts Payable
• Front desk
• Sales
• Account management
• Customer service
• Insurance Sales
Languages
• Spanish - Expert
Certifications and Licenses
Personal lines and health insurance license
Contact this candidate