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Customer Service Representative

Huntsville, AL
October 26, 2022

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Shaina Lowther

Licensed Insurance agent (personal lines and Health) Customer service

Huntsville, AL 35803


• Bilingual customer service representative with high customer satisfaction rate (not 100% on spanish about 80% spoken)

• Enthusiastic customer service representative with a focus in retail Authorized to work in the US for any employer

Work Experience

Licensed Health Insurance Agent

Assurance IQ

August 2022 to Present

Licensed Health Insurance agent in 13 states

Licensed Insurance Agent (personal lines)

Direct Auto Insurance Company - Huntsville, AL

December 2021 to Present

Licensed insurance agent with personal lines license in Alabama and Tennessee Credit Manager

Rent-A-Center - Decatur, AL

June 2021 to Present

• Setting credit limits

• Setting credit rating criteria.

• Pursuing legal remedies for non-payers.

• Obtaining security interests where necessary. Common examples: letters of credit or personal guarantees.

• Performing skip trace on clients that skipped out on their contracts

• Initiating legal or other recovery actions against customers who are delinquent.

• Usage of programs on the computer

• Customer service

Business Manager

Demo Inc. - Huntsville, AL

April 2017 to June 2021

• Overseeing and directing construction projects from conception to completion.

• Reviewing the project in-depth to schedule deliverables and estimate costs.

• Overseeing all onsite and offsite constructions to monitor compliance with building and safety regulations.

• Usuage of quick books

• Customer service

• Pulling permits


High school diploma or GED


• Credit Analysis

• Portfolio Management

• Accounts Receivable

• Pricing

• Accounts Payable

• Front desk

• Sales

• Account management

• Customer service

• Insurance Sales


• Spanish - Expert

Certifications and Licenses

Personal lines and health insurance license

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