Data Entry Customer Service

LAURA D. KIBLER

**** **** ***** *****

Manassas, VA 20111

**********@*****.***

703-***-****

OBJECTIVE

Actively seeking a customer service position where I can optimize my problem solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure a quick contribution to your customer service team.

EDUCATION

Graduated from W.T. Woodson High School, Fairfax, VA, June 1987 SKILLS & ABILITIES

Handle incoming calls/inquiries from customers; provide customer additional information and/or explains services; tactfully handle confrontational or stressful interactions with customers; complete supporting paperwork and data entry as required; accurately capture customer information; discuss process/products offered and ensures customer satisfaction; detail oriented and works with a high degree of accuracy; possess strong problem-solving skills. EXPERIENCE

Sept 2021 – Present, Service King, Herndon VA

April 2021 – Sept 2021 Estimator, Signature Collision, Waldorf MD May 2017 – April 2019 – Estimator, Safford Hyundai Collision Lead customers through the process of getting their vehicle repaired after an accident, acted as liaison between customer, insurance company and parts department to ensure the repair process went smoothly and completed correctly; quality inspection of repair before following up with customer for final pick up of vehicle. Was laid-off because of COVID.

May 2014 – June 2018 – Estimator, Koons Collision of Alexandria Greet customers and prepare their file; take photos of damage; assign a technician to have car “torn down” to complete estimate of damage and to get estimate approved by insurance company. Update customer on repair amount and timeline; update insurance company on status of repair; quality inspection of repair before notifying customer for pick up.

July 2005 – May 2014 – Assistant Manager/Sr. Estimator, Fairfax Imports Checked appointments for the day; respond to emails from insurance companies and customers; made accounts receivable calls to insurance companies and customers; closed out final paperwork for insurance companies; met daily with technicians to get status of current jobs and to assign incoming repairs; met with general manager to give update on monthly totals; approved technician hours for payroll; maintained a 96% rating for customer satisfaction surveys; solid background in DRP procedures; managed documentation of orders and repairs. June 2001 – July 2005 – Estimator, Koons Collision of Falls Church Inspected car damage to determine repair costs for insurance settlement; monitor repair services and followed up with customers for feedback; daily meetings with parts department; arrange rental car for customers if needed; update insurance company daily; liaison with insurance adjusters and wrecker operations.

• References furnished upon request