Raeshawn L. Fletcher

301-***-****

EmailAddress:ads654@r.postjobfree.com

Objective:

To obtain gainful employment within an organization/company that offers continuous opportunities for professional growth and advancement.

Summary of qualifications:

Computer Skills: Microsoft Office (Word/Excel/Access/Outlook/PowerPoint); Windows 10; Internet Research

Admin/Clerical Skills: Answering Multiple Phone Lines; Data Entry; Appointment Scheduling; Records Mgmts.; Inventory/Supplies Ordering; Typing (40-60 wpm).

Commercial Driver License (Class B) with air brake, and P Endorsement

Professional Experience:

Frederick County Government Frederick, MD.

TransIT Driver December 2017- Present

• Safely operates and navigates the commercial passenger bus through traffic along assigned routes, under various environmental conditions, and in accordance with traffic laws and regulations.

• Monitors fare collection from passengers, checks passenger electronic payment passes, and electronic passes to ensure they are valid.

• Communicates with customers, providing schedule, route, and fare information if the automated annunciator is inoperable or if a customer asks.

• Prepares and submits accident and incident reports in accordance with established guidelines.

• Operates wheelchair lifts, ramps, and secures mobility devices to accommodate the elderly and passengers with disabilities, in accordance with the Americans with Disabilities Act (ADA).

• Contacts TransIT headquarters regarding various emergencies such as medical emergencies, vehicle malfunctions, vehicle evacuations etc. and/or circumstances that may affect service such as heavy traffic, road hazards, road obstructions etc.

• Conducts routine post and pre – operational inspections of the assigned bus to document mechanical issues or vehicle damage.

Prince George’s County Public Schools.

Upper Marlboro, MD

Special Needs Bus Driver

Nov. 2015 – March 13 2018

• Transporting all types of special needs students/staff to and from multiple schools safely including field trips and after school activities

• Preform yearly front door and back door evacuations at local schools throughout the year

• Preform daily pre-trip evaluations and circle checks multiple times throughout the day

• Sign language and Spanish interpreter driver for student with special needs, hearing repair and students who speaks Spanish.

• Filling out various documents and attending mandatory PGCPS Special Needs Transportation safety meetings

Maryland Aviation Administration.

Glen Burnie, MD

Field Maintenance Technician III

Sep. 2011 – Oct. 2014

• Operating a tow behind with a plow attachment for snow removal

• Operating a Chemical Truck and spreading dry chemicals and sand

• Removal of all F.O.D. on the inside and outside of the airfield, ramp and grass

• Operating several heavy machineries in hazardous conditions such as snow, rain, sleet and all natural disasters

• Operating tractors and Toro’s to cut grass

• Operating a variety of heavy equipment and other Maryland State Vehicles

• Operating paint roller to insert lines on A.O.A. for landing of aircrafts

• Using a four-side shovel to remove and spread asphalt

• Operating sweeper to sweep the A.O.A. and surrounding area’s

Caring for Kids Childcare Center

Springdale, MD

Assistant Director/Senior Staff

Jan.2006 – March 2010

• Responsible for providing developmental skills for Pre- scholars; toddlers and babies as needed.

• Prepared babies for toddler stage development as well as children entering pre- school level.

• Participated in planning and implementing activities for youth with other Childcare Center Staff.

• Responsible for helping to maintain day-to-day operations for Childcare Center.

• Working hands on with many different types of special needs children with developmental disabilities.

Merkle Direct Inc.

Lanham, MD

Helpdesk Tier I

Oct. 1998 – July 2005

• Worked in the IT department answering call request, submitting dispatch tickets, and fixing any issues in which individuals have with their desktop and laptop computers that work for the company.

• Maintained office files and records consistently; Opened and distributed mail and other packages throughout the building.

• Handle Tier 1 help desk escalations through tickets or phone.

• Followed up on outstanding request and ensured timely resolution.

• Performed general clerical duties such as answering multiple phone lines on a switchboard, faxing, and copying, mailing and record filing with other related duties as needed.

• Recognizing and escalating more difficult problems to Tier 2 support

• Managed and monitored internal assets to ensure accurate inventory records

• Created accounts and configured hardware as part of on-boarding process.

Education:

University of Phoenix

Phoenix, AZ

Bachelors of Science in Information Technology/Information System Security

Aug. 2011 - Sep. 2012

University of Phoenix

Phoenix, AZ

Associates of Arts/Information Technology-Networking

May 2007 – Aug. 2011

Woodstock Job Corp Center

Woodstock, MD

Painting/Electrical Diploma

Aug.1999 – Jan. 2001

Duval High School

Lanham, MD

High School Diploma

Aug. 1995 – May 1999

REFERENCES AVAILABLE UPON REQUEST

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