Spanish Interpreter Data Entry
Resume:
Raeshawn L. Fletcher
EmailAddress:****************@*****.***
Objective:
To obtain gainful employment within an organization/company that offers continuous opportunities for professional growth and advancement.
Summary of qualifications:
Computer Skills: Microsoft Office (Word/Excel/Access/Outlook/PowerPoint); Windows 10; Internet Research
Admin/Clerical Skills: Answering Multiple Phone Lines; Data Entry; Appointment Scheduling; Records Mgmts.; Inventory/Supplies Ordering; Typing (40-60 wpm).
Commercial Driver License (Class B) with air brake, and P Endorsement
Professional Experience:
Frederick County Government Frederick, MD.
TransIT Driver December 2017- Present
• Safely operates and navigates the commercial passenger bus through traffic along assigned routes, under various environmental conditions, and in accordance with traffic laws and regulations.
• Monitors fare collection from passengers, checks passenger electronic payment passes, and electronic passes to ensure they are valid.
• Communicates with customers, providing schedule, route, and fare information if the automated annunciator is inoperable or if a customer asks.
• Prepares and submits accident and incident reports in accordance with established guidelines.
• Operates wheelchair lifts, ramps, and secures mobility devices to accommodate the elderly and passengers with disabilities, in accordance with the Americans with Disabilities Act (ADA).
• Contacts TransIT headquarters regarding various emergencies such as medical emergencies, vehicle malfunctions, vehicle evacuations etc. and/or circumstances that may affect service such as heavy traffic, road hazards, road obstructions etc.
• Conducts routine post and pre – operational inspections of the assigned bus to document mechanical issues or vehicle damage.
Prince George’s County Public Schools.
Upper Marlboro, MD
Special Needs Bus Driver
Nov. 2015 – March 13 2018
• Transporting all types of special needs students/staff to and from multiple schools safely including field trips and after school activities
• Preform yearly front door and back door evacuations at local schools throughout the year
• Preform daily pre-trip evaluations and circle checks multiple times throughout the day
• Sign language and Spanish interpreter driver for student with special needs, hearing repair and students who speaks Spanish.
• Filling out various documents and attending mandatory PGCPS Special Needs Transportation safety meetings
Maryland Aviation Administration.
Glen Burnie, MD
Field Maintenance Technician III
Sep. 2011 – Oct. 2014
• Operating a tow behind with a plow attachment for snow removal
• Operating a Chemical Truck and spreading dry chemicals and sand
• Removal of all F.O.D. on the inside and outside of the airfield, ramp and grass
• Operating several heavy machineries in hazardous conditions such as snow, rain, sleet and all natural disasters
• Operating tractors and Toro’s to cut grass
• Operating a variety of heavy equipment and other Maryland State Vehicles
• Operating paint roller to insert lines on A.O.A. for landing of aircrafts
• Using a four-side shovel to remove and spread asphalt
• Operating sweeper to sweep the A.O.A. and surrounding area’s
Caring for Kids Childcare Center
Springdale, MD
Assistant Director/Senior Staff
Jan.2006 – March 2010
• Responsible for providing developmental skills for Pre- scholars; toddlers and babies as needed.
• Prepared babies for toddler stage development as well as children entering pre- school level.
• Participated in planning and implementing activities for youth with other Childcare Center Staff.
• Responsible for helping to maintain day-to-day operations for Childcare Center.
• Working hands on with many different types of special needs children with developmental disabilities.
Merkle Direct Inc.
Lanham, MD
Helpdesk Tier I
Oct. 1998 – July 2005
• Worked in the IT department answering call request, submitting dispatch tickets, and fixing any issues in which individuals have with their desktop and laptop computers that work for the company.
• Maintained office files and records consistently; Opened and distributed mail and other packages throughout the building.
• Handle Tier 1 help desk escalations through tickets or phone.
• Followed up on outstanding request and ensured timely resolution.
• Performed general clerical duties such as answering multiple phone lines on a switchboard, faxing, and copying, mailing and record filing with other related duties as needed.
• Recognizing and escalating more difficult problems to Tier 2 support
• Managed and monitored internal assets to ensure accurate inventory records
• Created accounts and configured hardware as part of on-boarding process.
Education:
University of Phoenix
Phoenix, AZ
Bachelors of Science in Information Technology/Information System Security
Aug. 2011 - Sep. 2012
University of Phoenix
Phoenix, AZ
Associates of Arts/Information Technology-Networking
May 2007 – Aug. 2011
Woodstock Job Corp Center
Woodstock, MD
Painting/Electrical Diploma
Aug.1999 – Jan. 2001
Duval High School
Lanham, MD
High School Diploma
Aug. 1995 – May 1999
REFERENCES AVAILABLE UPON REQUEST
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