Customer Service Specialist

BRIANNE MURPHY

*** * ****** ** ***********, SC **443 C: 843-***-**** **************@*******.***

SUMMARY

Dedicated worker passionate about helping others live fulfilling lives by providing assistance and care in managing various customer service related outlets. Knowledgeable about managing other employees, schedules and excellent under pressure. Well-organized and compassionate with good relationship-building abilities.

SKILLS

Customer Service

Management

Cash Handling Experience

Quality Control

Client documentation

Behavior redirection

Knowledge of state regulations

Care plan management

Cash management experience

Housekeeping

Physical therapy

Meal preparation

Client satisfaction

Business correspondence

Proper phone etiquette

Wound care

EXPERIENCE

08/2012 to 07/2020

Private Caregiver

Loy Stewart Sr Mt. Pleasant, SC

Assisted patient with all daily care needs. ( Home, Office, Personal and Medical.)

Assessed his health on a daily basis. (Vitals, demeanor, mental state etc..)

Ensured his medical appointments were set and assisted in consults with Dr's.

Assisted with personal and professional meetings, as a translator.

Continually searched and researched comfort solutions and any new ALS therapies or drugs.

Ensured all staffs needs were met, everything was in place for a successful shift and trained new staff as well as keeping everyone updated with new procedures and protocols.

03/2010 to 11/2011

Store Manager

Papa Johns International Inc. Summerville, SC

Increased profits 33 % by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.

Provided direction and instruction to associates on variety of tasks, including food production and delivery.

Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into our system.

Met budget targets by controlling expenses and eliminating wasteful behaviors. Created and delivered weekly schedule assignments to staff members so all shifts received adequate coverage.

11/2002 to 06/2009

Retail Store Manager

Cato Corp. Summerville, SC

Oversaw daily functions, including inventory management, display merchandising and purchasing operations.

Organized and updated schedules to optimize coverage for expected customer demands.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Created engaging merchandise presentations to motivate impulse purchases.

Taught junior employees how to meet operational and sales goals with proactive strategies.

Counted and balanced registers.

Prevented store losses using awareness and attention to detail to detect gaps for corrective action.

Created excellent shopping experience and customer satisfaction to cultivate customer loyalty and retention.

Assigned 10 employees to specific duties to best meet needs of store.

EDUCATION AND TRAINING

06/2003

High School Diploma

Summerville High School Summerville, SC

05/2003

State Certification : Skin Therapy

Charleston Cosmetology Institute North Charleston, SC

Completed professional development in Esthics.

3.9 GPA

Completed continuing education in the field of skin therapy.

11/2012 - Current

State Certified And Licensed: Nursing Assistance

Patch Career Institute Charleston, SC

4.0 GPA

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