Customer Service Room Operator
Resume:
Marysa L. Rivera **** pennridge road
Clarksville, TN 37042
soldiermami0720@
yahoo.com
EXPERIENCE
Augusta Youth Regional Detention Center, Augusta Georgia
— Junior Correctional Officer ll
Oct 2018 - PRESENT
Establish and maintain a clean, safe and orderly secure environment in the Department of Juvenile Justice Facility. Maintain order, discipline and security of juvenile offenders to prevent disturbances and escape while responding to emergencies during daily activities, accurate accountability of juveniles at all times. Provide support to professional staff and successfully complete timely documentation and reports. Help protect state assets by inspecting facility areas, and assigned equipment ensuring they are always serviceable and in order.When selected as Control Room Operator successfully assist shift supervisor with administration of the facility. Maintain control of log books and other equipment. Coordinates communication support for the safety and security of the facility.
● Supervises the conduct of youth including work
assignments, meals, bathing, dressing recreation,
sleeping and other activities.
● Maintains control, discipline and security of youths through visual checks, room and body searches, audio and video monitoring of activities.
SKILLS
Supervisory
Skills/ Staff
Management
Team
/Collaboration
Retail
Knowledge
Store
Operations
Food Service
Experience
Customer
Service
CPR and First
Aid Certified
Military
Vehicle
Licenses
Multiple
AWARDS
Three Army
Achievements
Medals
Driver
Mechanics
Badge
Iraqi
Campaign
Medal
Global War on
Terrorism
Medal
● Track the movement of staff, youths and all traffic entering and exiting the institution using video, two-way radio and video monitoring of activities.
● Escorts youths to and from assigned activities;
transports youths outside the institution as needed.
● Prepare appropriate documentation and performs
procedures including the booking, accounting, transfer and releasing of youths including receiving accounting for and releasing of youths’ property
And maintaining records as needed.
● Performs report and correspondence maintain files and reports and records of youths including data as needed.
● Operates a variety of office and institutional security related equipment.
Meritorious
Unit
Commendatio
n
National
Defense Medal
Army Service
Medal
Overseas
Service Medal
Bronze Medal
Certificate
50wpm typing
Food Service
Certifications
(2)
PTSD
Certification/
Caregiver
Self
Administered
of Medication
Certification
Employee of
the Month
Augusta
Regional
Youth
Detention
Center
LANGUAGES
English
NIA Association, Clarksville, Tennessee — Residential Supervisor/ Manager
Feb 2015 - Aug 2015
Assisted 2 residents with disabilities and special needs and participated, directed and administered in a clinical operation of a residence. Implemented and complied with the policies, procedures and regulations according to State and Federal guidelines. Monitored residential budgeted and individual funds, promoted principles of normalizations and dignity within the program, and performed related work required with quality of service.
● Oversaw the delivery and services to 2 individuals in order to promote consistency of care.
● Maintains and evaluated the physical operations and maintenance of the residential settings according to state and federal guidelines.
● Performed light related duties including cleaning and meal preparations, direct care, residential liaison, assisted with payroll expenditures. Maintained training and certifications and required by State and Federal Guidelines.
● Followed care plans, home, regulations, and ensured safety practices were consistently implemented
Sonic, Clarksville, Tennessee — Manager
May 2012 - Dec 2014
Reliable and enthusiastic Shift Leader with a background in fast food restaurants. Expertise in leading high performing teams in fast-paced, challenging environments. Friendly and energetic with exceptional communication, organization, and time management abilities.
● Managed a team of fifteen to twenty personnel, trained and mentored new employees to bring them up to speed and work with established employees to improve
performance.
● Monitored customer and kitchen areas, relocated staff duties to maximize coverage, efficiency, and customer service.
● Checked supplies and restock main customer and
kitchen stations, request order changes based on need
● Followed care plans, home, regulations, and ensured safety practices were consistently implemented.
● Learned every role in restaurant in first four months
● Maintained error rate of zero on cash drawer
Taco Bell Clarksville, Tennessee — Manager
March 2008 - Jul 2010
Reliable and enthusiastic Shift Leader with a background in fast food restaurants. Expertise in leading high performing teams in fast-paced, challenging environments. Friendly and energetic with exceptional communication, organization, and time management abilities.
● Managed a team of fifteen to twenty personnel, trained and mentored new employees to bring them up to speed and work with established employees to improve
performance.
● Monitored customer and kitchen areas, relocated staff duties to maximize coverage, efficiency, and customer service.
● Checked supplies and restock main customer and
kitchen stations, request order changes based on need
● Followed care plans, home, regulations, and ensured safety practices were consistently implemented.
● Learned every role in restaurant in first six months
● Maintained error rate of zero on cash drawer
● Participated in team interdisciplinary development service plans
US Army, Fort Campbell Kentucky — Motor Transport
Operator
Jun 2004 - Dec 2007
Reliable and enthusiastic Shift Leader with a background in team leading, administrative accountability, and transportation operator. I am highly motivated and an effective communicator and I have successfully completed 1 combat tour. I work well with team members and groups from diverse backgrounds with 3 years 6 months in the US Army. I have many opportunities for leadership in which I have excelled and grown. I am reliable, diligent, trustworthy and proficient.
● Effective Leader
● Maintained Discipline
● Training Soldiers
● Executing the mission
● Small arms-weapon specialist
● Motor Transport Operator
EDUCATION
Austin Peay State University, Clarksville, Tennessee— Bachelor of Science Criminal Justice
May 2010 - May 2014
Coconut Creek High School, Coconut Creek, Florida— High School Diploma
Aug 2001 - June 2004
Certifications: Medication Administer, CPR/ First Aid/AED ADDRESSES
1386 Highborne Dr. Augusta, Georgia, 30906 -Current 3735 Pinnacle Place Dr. Hephzibah, Georgia 308**-****-**** 10772 W Sample Rd . Coral Springs, Florida 330**-****-**** 7211 Forest Blvd North Lauderdale, Florida 330**-****-**** 1220 Verkler Dr. Clarkville, Tn 370**-****-****
1233 Apt D Verkler Dr. Clarksville, TN 37042 -2007 1250 Apt B. Parkway Place Clarksville, TN 37042 - 200*-****-*** Tandy Dr. Clarkville, TN 37042- 2005-2006
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