Customer Service Commissioned Officer
Resume:
Anna Zapata
Temple, TX *****
*************@*****.***
Bilingual Operations Manager with 25 years of experience directing operations, providing corporate vision and motivating team members by defining and communicating clear ideas and strategies. Hold team members accountable to drive results and eliminate obstacles. Apply Lean methodology to obtain continuous process improvement. Demonstrate an approachable leadership style to foster team member engagement including recognition. Establishing Great Costumer relationship with my clients. While nurturing long term relationships with our clients and families in the travel industry Authorized to work in the US for any employer
Work Experience
Director of Operations
Heavenly Angels Round - Rock, Texas
January 2009 to September 2020
Planned and budgeted for operations for on-going projects and overhead and business development activities.
Created an internal training program on operations procedures, contract compliance, and safety programs.
Researched various health issues to properly prepare and disseminate up-to-date health information. Reconciled accounts, tracked expenses, and processed payments to help maintain business financial health.
Trained employees in company procedures and standards to keep team members operating consistently. Improved office policies continuously and enforced rules to meet administrative objectives. Managed communication between team members, customers, and agencies involved in work. Documented payments and expenses to keep financial records. Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
Facilitated communication and collaboration between departments to streamline work, reduce errors, and avoid unnecessary delays
Supported back office procedures, including hiring and employment processes. Office Administrator
Bay & Berry Ltd. - Corpus Christi, TX
October 1998 to April 2009
Conducted administrative support tasks, including assisting with pay records, invoices, balance sheets, and correspondences.
Inventoried office supplies and ordered supplies from approved vendors. Managed bill of lading preparation, processed freight packets, filed documents, and prepared routing sheets.
Answered phones and provided customers with pricing and delivery information. Performed all office clerical activities, including writing emails and letters, providing support to upper- level management, tracking bills and financial documents, managing schedules and travel calendars, and meetings
Provided administrative support and assistance to office staff, assisting with productivity and contributing to smooth operations.
Prepared payroll, maintained all records, and oversaw accounts receivable and accounts payable. Travel Sales Consultant
Carlton Travel - Austin, TX
April 2000 to September 2008
• Answered multi line phones & replied to inbound clients leads
• Excellent Bilingual communicator in Spanish
• Ability to use several travel portals to book flights, hotels and rental cars
• Excellent costumer service skills
• Work well with teams and others individually
• Love to help clients plan their dream vacations
• Great a nurturing long lasting relationships with clients
• Computor & internet skills
• Have a great work ethic
Education
Associate of Applied Science in Business
Del Mar college Corpus Christi - Corpus Christi, TX June 2001
High school diploma or GED
Skills
• Human resources Training and development
Oversee administrative functions Staff hiring
Customer service Manage operations
Team building and leadership Bilingual (10+ years)
• Communication skills (10+ years)
• Bilingual (10+ years)
• Customer service (10+ years)
• Typing (10+ years)
• Spanish (10+ years)
• English (10+ years)
• Documentation review (10+ years)
• Accounts Receivable (10+ years)
• Financial Report Writing (1 year)
• Account Reconciliation (1 year)
• Journal Entries (3 years)
• Pricing (7 years)
• Analysis skills (1 year)
• Time management (10+ years)
• Microsoft Office (10+ years)
• Sales (10+ years)
• Inside sales (10+ years)
• Financial services (3 years)
• Writing skills (1 year)
• Hospitality (7 years)
• Travel sales (7 years)
• Computer skills (10+ years)
Languages
• English/Spanish - Expert
Awards
Commissioned Officer
May 2011
Governor Rick Perry awarded me, The Yellow Rose of Texas Commissioned officer Certificate. For my volunteer services during 9/11.
I volunteered to become a Regional Director to 78 counties in the State Of Texas. Representing Family Readiness of the National Guard.
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