Customer Service Representative

TEPODI GANESH

CUSTOMER SERVICE REPRESENTATIVE

OBJECTIVES

CONTACT DETAILS

Voice : +918*********

E-mail :

****************@*****.***

PERSONAL BIO DATA

Date of Birth: 27th Aug1995

Nationality: Indian

Passport No. & Expiry

Date : P8704604&

06-03-2027

Height. 168cms

Weight :90 Kg

Present Address:

House no- 923, 73

ward, poozhil

road, Chungham,

West hill,673005

Kozhikode

Permanent Address:

House no- 923, 73 ward,

poozhil road, Chungham,

West hill,673005

Kozhikode

A challenging determined graduate with good communication skills and ready to work both independently and coordinating with all levels of allied professionals, utilizing the skills acquired during my professional experience.

PROFESSIONAL EXPERIENCE SUMMAR Y

I. CONCENTRIX DAKSH SERVICES INDIA PVTLTD.

Company - Concentrix Daksh India Pvt Ltd.India

Designation- Sr. Customer Service &Backend Support Memebr Duration - 05th January 2016 to 01 November 2019

Duties & Responsibilities:

Assisting them the way to get he exact solution for each and every queries on their renewal of insurance, queries regarding inpatient and outpatient and regarding all reimbursement amount and renewals and website issues.

Receiving calls from the customer and resolving their queries.

Regular follow-up on all emergency cases.

Handling all the cashless claims cases reimbursement claims.

Handling all the Malayalam and Tamil escalated calls. II. TECH MAHINDRA --HYDERABAD

Company - Tech Mahindra, Hyderabad

Designation - U1 Customer Service Executive

Duration - 26-02-2020 to Till Now

Duties & Responsibilities:

Receiving calls from the customer and resolving their queries Handling all the English and Malayalam and Tamil escalated calls Handling International customer’s regarding the network related issues

Handling all Email’s and inbound and out bound calls. Languages Known: ENGLISH, TELUGU, HINDI,TAMIL,

MALAYALAM

Academic Qualification :-

EducationQualification Year

Completed

B.Com (Commerce) in Ambedkar University 2019

10+2 from Ramakrishna I.T.I., Andhra Pradesh 2012

10th from Jyothi Public School, Yellamanchili 2010 Date:

Declaration

I hereby declare that the information furnished above is true to the best of my knowledge

Place: Kozhikode TEPODIGANESH

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