Assistant Manager Customer Service
Resume:
Eboni Robinson
Atlanta,Ga
*********@*****.***
Summary
To utilize my managerial and customer service skills in an environment where I can be a
major contributor and build a continually evolving highly successful unit
Experience Hardee’s General Manager
August 2019 to May 2022
Responsible for complete store operations and performance
Lead team in quality store performance
Ordered all supplies (paper, food, cleaning)
Controlled all operating costs (p&l, repair and maintenance,employee turnover)
Kept store in compliance with all state and federal labor laws
Managed payroll
Developed scheduled budget projections
Worked with managers to set and reach store goals
Reviewed employee performance results and developed action plans to improve
specific measures
Martins First Assistant
February 2017 to July 2019
Responsible for maintaining operations on a shift basis Employee schedules Ordering
food paper and cleaning supplies Employee reviews Keeping store in compliance
with local and federal guidelines
•
Wendy's General Manager
February 2013 to October 2016
• Responsible for all store operations and performance
Lead management team in quality store performance
• Ordered all supplies ( food, paper, cleaning supplies, )
• Controlled all operating costs (p&l, repair and maintenance, employee turnover)
Kept store in compliance with all state and federal labor laws
Managed payroll Developed scheduled budget projections
Worked with managers to set and reach store goals
• Reviewed employee performance results and developed actions plans to
improve specific measures
Checkers
General Manager
May 2010 to December 2010
- Responsible for total store operations and performance
Lead management team in quality store performance
Ordered all products (food, paper, cleaning)
Developed scheduled budget projections Controlled all operating costs (food, repair
and maintenance, employee turnover)
Worked with managers to set goals for store and associates
Developed and adjusted annual marketable plans
Kept store in compliance with all state and federal labor laws Managed payroll Reviewed
employee performance results and developed action plans to improve specific
measures
Publix Supermarkets
August 2008 to May 2010
Office Staff
Atlanta, Ga
Performed daily bookkeeping procedures Counted all tenders Prepared
deposits(cash, checks,other forms of tenders) Ordered and stocked office supplies
AMF Worldwide
May 2003 to July 2008
Food and Beverage Training Manager
Forest Park, GA
Responsible for training all new food and beverage managers(south district)
Responsible for total food and beverage department including Schedules (snack
bar and bar) Ordering product ( food, paper, and alcohol ) Controlling operating costs
(food, paper, liquor, employee turnover) Responsible for associate development and
customer satisfaction Kept department in compliance with all state and federal labor and
liquor laws
RTM/MRS Winners
September 2001 to April 2002
Assistant Manager
Jonesboro, GA
Responsible for scheduling all non-management Keeping daily controllables in
compliance with company standards Ordered supplies
Church's Chicken
August 2000 to September 2001
Store Manager Riverdale, GA
• Responsible for total store operations
Lead management team in quality store performance
Ordered all products
• Developed scheduled budget projections
Controlled all operating costs Worked with managers to set store and associate goals
Managed payroll
• Ensured training and cross training of all associates
Publix Supermarkets
April 2000 to August 2000
Office Staff
Atlanta, GA
Performed daily bookkeeping procedures Counted all tenders Reconciled and balanced
tills Prepared all deposits( cash, checks, and other forms of tender Ordered and stocked
office related supplies
•
Checkers
June 1995 to October 1999
General Manager
Atlanta, GA
Responsible for total store operations
Ordered all product Controlled operating costs
Developed annual market plans Developed associates and management Schedules
Kept store in compliance with all state and federal labor laws
REJ/Burger King
December 1994 to June 1995
Assistant Manager Atlanta, GA
Scheduled all non management employees Kept daily controllables in compliance with
company standards Responsible for maintaining stock levels
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