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Administration Manager Customer Care

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
October 24, 2022

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Resume:

CURRICULUM VITAE

OF

MAKUNYE FUKU DAVID

PERSONAL DETAILS

SURNAME : MAKUNYE

FIRST NAMES : FUKU DAVID

DATE OF BIRTH : 1971/05/19

IDENTITY NUMBER : 710-***-**** 083

GENDER : MALE

RACE : AFRICAN

NATIONALITY : SOUTH AFRICAN

HEALTH STATUS : GOOD

MARITAL STATUS : MARRIED

CRIMINAL RECORD : NONE

HOME LANGUAGE : SOUTH SOTHO

OTHER LANGUAGES : ENGLISH AND AFRIKAANS

: (READ, WRITE & SPEAK VERY WELL)

RESIDENTIAL ADDRESS : 4316 MAREKA STREET

: SHARPEVILLE

: 1928

CONTACT NUMBER : 066-***-****

HOME CONTACT : (016-***-****

DRIVER’S LICENCE : CODE 08 (OBTAINED 1994)

EMAIL ADDRESS : ads5zx@r.postjobfree.com

EDUCATIONAL QUALIFICATION

SECONDARY EDUCATION

HIGH SCHOOL ATTENDED : MODERN COMMERICAL COLLEGE

STANDARD PASSED : MATRIC (M-D EXEMPTION)

SUBJECTS : ENGLISH HG (D)

: SOUTH SOTHO HG (C)

: AFRIKAANS HG (D)

: MATHEMATICS HG (N3) (C)

: ECONOMICS HG (D)

: CRIMINOLOGY & ETHNOLOGY SG (D)

TERTIARY QUALIFICATION

NAME OF INSTITUTION : UNIVERSITY OF JOHANNESBURG

COURSE : NATIONAL DIPLOMA IN LAW (Paralegal Studies) SUBJECTS PASSED : INTRODUCTION TO SA LAW & FAMILY LAW

: CRIMINAL LAW & LAW OF CRIMINAL PROCEDURE

: CIVIL LAW

: BUSINESS LAW & COMMUNICATION

WORK EXPERIENCE

PREVIOUS EMPLOYER : RJ CONNECT (2019/11 to 2021/10) POSITION HELD : SALES REPRESENTATIVE (AFRICA)

DUTIES : STRATEGIZE AND SELL INDUSTRIAL NETWORKING DEVICES.

: GENERATE QUOTATIONS AND INVOICES ON SAP,

: MAINTAIN CUSTOMER DATABASE.

: ENGAGE TECHNICAL ENGINEERS AND RESOLVE

CUSTOMER NETWORK CHALLENGES, FOLLOW UP

ON LEADS TO BUSINESS WITH STRATEGIC

PARTNERS AND DISTRIBUTORS.

: LIAISE WITH DIFFERENT DEPARTMENTS AND

PROCESS/EXECUTE CUSTOMER ORDERS.

: FOLLOW UP ON QUOTATIONS AND INVOICES

ON PROJECTS.

PRODUCTS : INDUSTRIAL NETWORK DEVICES E.G SWITCHES, ROUTERS, SOFTWARE APPLICATIONS, OPTIC FIBRE

CABLES, CONNECTORS AND PANEL PCs.

PREVIOUS EMPLOYER : GLOBAL COMMUNICATIONS (2016/05 to 2019/10) JOB TITLE : SALES EXECUTIVE (TELECOMMUNICTIONS DIVISION) DUTIES : STRATEGIZE AND SELL (TRANSMISSION

TELECOMMUNICATIONS PRODUCTS)

: MY DUTIES ENTAILED LOCAL & INTERNATIONAL

SALES.

PREVIOUS EMPLOYER : YMCA (YOUNG MEN CHRISTIAN ASSOCIATION) POSITION HELD : 1995/01 to 1996/02

JOB TITLE : DEPUTY ADMINISTRATION MANAGER

DUTIES : ACTING IN THE ABSENCE OF THE ADMINISTRATION MANAGER

CORRESPONDENCE WITH REGIONAL &

INTERNATIONAL BRANCHES.

: INVOICING ACCOMMODATION BOOKINGS & FILING.

: MAINTAIN PETTY CASH & ENSURE BALANCED CASH

BOOK REGISTER.

: ENSURE EFFECTIVE BUILDING MAINTENANCE

ACTIVITIES & EQUIPMENT.

: ADMINISTER DEPOSIT BOOKS & ENSURE DAILY

BANKING.

: SWITCHBOARD & GENERAL OFFICE DUTIES.

PREVIOUS EMPLOYER : TELKOM SA (1997/02 to 2013/10) POSITION 1 : 1997/02 to 2000/11

JOB TITLE : FIELD TECHNICIAN & COORDINATOR

SECTION : TELEMATICS

DUTIES : COORDINATE JOB DESCRIPTIONS & PROJECTS TO FIELD TECHNICIANS.

: VERIFICATION OF LINE MAPS & CONFIGURATION

STATUS.

: CONFIRMATION OF CIRCUIT CONNECTIONS &

SERVICEACTIVATIONS.

: DATABASE UPDATE & SOFTWARE BACKUP

CREATIONS.

: LIAISON WITH THE NATIONAL NETWORK

OPERATIONS CENTRE.

: ATTEND TO PROJECTS AT CUSTOMER PABX SITES.

POSITION 2 : 2000/11 to 2013/10

SECTION : TRANSMISSION

JOB TITLE : OPERATIONAL OFFICER

DUTIES : PERFORM SYSTEM ACCEPTANCE, INSTALLATIONS

REPAIRS, RECOVERY, MAINTENANCE

: COORIDNATION OF PROJECTS & GENERAL

TECHNICAL SUPPORT ON TELECOMMUNICATIONS

INFRASTRUCTURE.

: I HAVE GAINED EXPERIENCE ON VARIOUS

EQUIPMENTS INCLUDING SDH (ADM), PDH, ATM, SXA,

SXD, SXC, NEW GENERATION SDH, ALCATEL, CROSS

CONNECT, SIEMENS POINT TO POINT LINE SYSTEMS,

HDSL (HIGH DENSITY SUBSCRIBER LINE), OPTIC OLS,

OLT, PCM & DWDM.

SERVICE ACTIVATION : TERMINATE COAXIAL & OPTIC CABLES ON MAIN DISTRIBUTION FRAME.

: WIRE 2MB/S LINKS ON TEST & PATCH.

: VODACOM/MTN/NEOTEL INTERNAL TIE CABLES.

: CONDUCT FUNCTIONALITY & TESTING USING

HEWLETT- INTERCEPTOR 1402S.

: UPDATE STATION RECORDS & PROVIDE FEEDBACK

ON SLAs.

: CONNECT OPTIC FIBER TAILS TO 3M BAY & OMDF

(OPTIC MAIN DISTRIBUTION FRAME).

MAINTENANCE : DIAGNOSE FAULTS, IDENTITY REQUIREMENTS & SOURCE SYSTEM SPARES.

: LOGIN & ACCESS SYSTEMS VIA LAN CONNECTION,

COMMISSION, CONFIGURE AND SET PARAMETERS.

: VISIT CUSTOMER & EXCHANGE SITES TO PERFORM

CHANNEL LINEUP ON ANALOGUE/DIGITAL CIRCUIT,

PERFORM TESTS ON OPTIC CABLE BREAKS, SLIDE

FIBERS ON 1310/1550 NM USING OTDR MACHINE

TO DETERMINE SPAN, FIBER CONTINUITY,

REFLECTANCE, LOSSES AND UPDATING CABLE

RECORDS.

: MEASURE DB LEVELS ON OPTIC FIBERS USING OPTIC

POWER METER/ LIGHT SOURCE, PERFORM END TO

END TESTS & RECORD TEST RESULTS

: ASSIST NATIONAL OPERATIONAL CENTRE WITH

ENVIRONMENTAL ALARMS, UPS, RECTIFIERS AND

MONTHLY STANDBY RUN AUDITS.

TELKOM INTERNAL COURSES : GET THE BASICS RIGHT

TELEMATIC PRODUCTS

TEAM LEADER DEVELOPMENT

INTRODUCTION TO DATA COMMUNIC ATIONS

HEALTH & SAFETY FOR OPERATIONAL STAFF

TELEMATICS: REMOTE ACCESS TEST SYSTEM

DIGINET: INTRODUCTION

FIRST AID – LEVEL 1

DIGINET: PLUS 1

DIGINET: LONGLINE SYSTEM

DIGINET: 2- WIRE SYSTEM

FLEXNET: INSTALLATION & MAINTENANCE

DIGINET: CO-DIRECTIONAL SYSTEM

ISDN- OUTDOOR APPLICATION

TELLABS 8100: FIELD OPERATIONS

TELEMATICS: INSTALLATION PROCEDURES

ATM: TECHNOLOGY

DATA PROTOCOLS: INTRODUCTION

TRANSMISSION: INTRODUCTION

CNFO: CUSTOMER CARE

PROJECT MANAGEMENT: COMMUNICATIONS

COMPUTER LITEACY 1: BASIC CONCEPTS IT

TRANSMISSION: 2MB/S INSTALLATION &

MAINTENANCE

CNO WEBFORCE FIELD OPERATIONS

FSO – INSTALLATIONS & MAINTENANCE

SDH: ADD- DROP MUX- SMA

ADVANTEX P3: NON- VOICE MOBILE OPERATIONS

TRANSMISSION: SXA CROSS CONNECT

LAN: TECHNOLOGY OVERVIEW

SHE: HEALTH & SAFETY FOR COMMITTEES

TELKOM MOBILE OVERVIEW.

PREVIOUS EMPLOYER : NAHJTECH (2022/02 to 2022/05)

SECTION : TELECOMMUNICATIONS

JOB TITLE : BIDDING ASSISTANT/ SITE SURVEYOR

DUTIES : ASSISTING WITH RFQs/RFIs FOR INSTALLATIONS. OTHER COURSES : MOXA PRODUCTS SELLING CERTIFICATION CAREER INTERESTS : BEING PRACTICAL, WORD PROCESSING, SALES AND TEAMWORK.

CURRENT EMPLOYMENT : UNEMPLOYED

AVAILABILITY : 3 WEEKS

REFERENCES

1.NAME OF CONTACT PERSON : MARTIN REDECKER

DESIGNATION : BID PROJECT MANAGER

: MOTOROLA SOLUTION

CONTACT NUMBER : 072-***-****

2.NAME OF CONTACT PERSON : MBONGENI SIBANYONI

DESIGNATION : TECHNICIAN (NEOTEL)

CONTACT NUMBER : 082-***-****



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