Administration Manager Customer Care
Resume:
CURRICULUM VITAE
OF
MAKUNYE FUKU DAVID
PERSONAL DETAILS
SURNAME : MAKUNYE
FIRST NAMES : FUKU DAVID
DATE OF BIRTH : 1971/05/19
IDENTITY NUMBER : 710-***-**** 083
GENDER : MALE
RACE : AFRICAN
NATIONALITY : SOUTH AFRICAN
HEALTH STATUS : GOOD
MARITAL STATUS : MARRIED
CRIMINAL RECORD : NONE
HOME LANGUAGE : SOUTH SOTHO
OTHER LANGUAGES : ENGLISH AND AFRIKAANS
: (READ, WRITE & SPEAK VERY WELL)
RESIDENTIAL ADDRESS : 4316 MAREKA STREET
: SHARPEVILLE
: 1928
CONTACT NUMBER : 066-***-****
HOME CONTACT : (016-***-****
DRIVER’S LICENCE : CODE 08 (OBTAINED 1994)
EMAIL ADDRESS : *****.*******@*****.***
EDUCATIONAL QUALIFICATION
SECONDARY EDUCATION
HIGH SCHOOL ATTENDED : MODERN COMMERICAL COLLEGE
STANDARD PASSED : MATRIC (M-D EXEMPTION)
SUBJECTS : ENGLISH HG (D)
: SOUTH SOTHO HG (C)
: AFRIKAANS HG (D)
: MATHEMATICS HG (N3) (C)
: ECONOMICS HG (D)
: CRIMINOLOGY & ETHNOLOGY SG (D)
TERTIARY QUALIFICATION
NAME OF INSTITUTION : UNIVERSITY OF JOHANNESBURG
COURSE : NATIONAL DIPLOMA IN LAW (Paralegal Studies) SUBJECTS PASSED : INTRODUCTION TO SA LAW & FAMILY LAW
: CRIMINAL LAW & LAW OF CRIMINAL PROCEDURE
: CIVIL LAW
: BUSINESS LAW & COMMUNICATION
WORK EXPERIENCE
PREVIOUS EMPLOYER : RJ CONNECT (2019/11 to 2021/10) POSITION HELD : SALES REPRESENTATIVE (AFRICA)
DUTIES : STRATEGIZE AND SELL INDUSTRIAL NETWORKING DEVICES.
: GENERATE QUOTATIONS AND INVOICES ON SAP,
: MAINTAIN CUSTOMER DATABASE.
: ENGAGE TECHNICAL ENGINEERS AND RESOLVE
CUSTOMER NETWORK CHALLENGES, FOLLOW UP
ON LEADS TO BUSINESS WITH STRATEGIC
PARTNERS AND DISTRIBUTORS.
: LIAISE WITH DIFFERENT DEPARTMENTS AND
PROCESS/EXECUTE CUSTOMER ORDERS.
: FOLLOW UP ON QUOTATIONS AND INVOICES
ON PROJECTS.
PRODUCTS : INDUSTRIAL NETWORK DEVICES E.G SWITCHES, ROUTERS, SOFTWARE APPLICATIONS, OPTIC FIBRE
CABLES, CONNECTORS AND PANEL PCs.
PREVIOUS EMPLOYER : GLOBAL COMMUNICATIONS (2016/05 to 2019/10) JOB TITLE : SALES EXECUTIVE (TELECOMMUNICTIONS DIVISION) DUTIES : STRATEGIZE AND SELL (TRANSMISSION
TELECOMMUNICATIONS PRODUCTS)
: MY DUTIES ENTAILED LOCAL & INTERNATIONAL
SALES.
PREVIOUS EMPLOYER : YMCA (YOUNG MEN CHRISTIAN ASSOCIATION) POSITION HELD : 1995/01 to 1996/02
JOB TITLE : DEPUTY ADMINISTRATION MANAGER
DUTIES : ACTING IN THE ABSENCE OF THE ADMINISTRATION MANAGER
CORRESPONDENCE WITH REGIONAL &
INTERNATIONAL BRANCHES.
: INVOICING ACCOMMODATION BOOKINGS & FILING.
: MAINTAIN PETTY CASH & ENSURE BALANCED CASH
BOOK REGISTER.
: ENSURE EFFECTIVE BUILDING MAINTENANCE
ACTIVITIES & EQUIPMENT.
: ADMINISTER DEPOSIT BOOKS & ENSURE DAILY
BANKING.
: SWITCHBOARD & GENERAL OFFICE DUTIES.
PREVIOUS EMPLOYER : TELKOM SA (1997/02 to 2013/10) POSITION 1 : 1997/02 to 2000/11
JOB TITLE : FIELD TECHNICIAN & COORDINATOR
SECTION : TELEMATICS
DUTIES : COORDINATE JOB DESCRIPTIONS & PROJECTS TO FIELD TECHNICIANS.
: VERIFICATION OF LINE MAPS & CONFIGURATION
STATUS.
: CONFIRMATION OF CIRCUIT CONNECTIONS &
SERVICEACTIVATIONS.
: DATABASE UPDATE & SOFTWARE BACKUP
CREATIONS.
: LIAISON WITH THE NATIONAL NETWORK
OPERATIONS CENTRE.
: ATTEND TO PROJECTS AT CUSTOMER PABX SITES.
POSITION 2 : 2000/11 to 2013/10
SECTION : TRANSMISSION
JOB TITLE : OPERATIONAL OFFICER
DUTIES : PERFORM SYSTEM ACCEPTANCE, INSTALLATIONS
REPAIRS, RECOVERY, MAINTENANCE
: COORIDNATION OF PROJECTS & GENERAL
TECHNICAL SUPPORT ON TELECOMMUNICATIONS
INFRASTRUCTURE.
: I HAVE GAINED EXPERIENCE ON VARIOUS
EQUIPMENTS INCLUDING SDH (ADM), PDH, ATM, SXA,
SXD, SXC, NEW GENERATION SDH, ALCATEL, CROSS
CONNECT, SIEMENS POINT TO POINT LINE SYSTEMS,
HDSL (HIGH DENSITY SUBSCRIBER LINE), OPTIC OLS,
OLT, PCM & DWDM.
SERVICE ACTIVATION : TERMINATE COAXIAL & OPTIC CABLES ON MAIN DISTRIBUTION FRAME.
: WIRE 2MB/S LINKS ON TEST & PATCH.
: VODACOM/MTN/NEOTEL INTERNAL TIE CABLES.
: CONDUCT FUNCTIONALITY & TESTING USING
HEWLETT- INTERCEPTOR 1402S.
: UPDATE STATION RECORDS & PROVIDE FEEDBACK
ON SLAs.
: CONNECT OPTIC FIBER TAILS TO 3M BAY & OMDF
(OPTIC MAIN DISTRIBUTION FRAME).
MAINTENANCE : DIAGNOSE FAULTS, IDENTITY REQUIREMENTS & SOURCE SYSTEM SPARES.
: LOGIN & ACCESS SYSTEMS VIA LAN CONNECTION,
COMMISSION, CONFIGURE AND SET PARAMETERS.
: VISIT CUSTOMER & EXCHANGE SITES TO PERFORM
CHANNEL LINEUP ON ANALOGUE/DIGITAL CIRCUIT,
PERFORM TESTS ON OPTIC CABLE BREAKS, SLIDE
FIBERS ON 1310/1550 NM USING OTDR MACHINE
TO DETERMINE SPAN, FIBER CONTINUITY,
REFLECTANCE, LOSSES AND UPDATING CABLE
RECORDS.
: MEASURE DB LEVELS ON OPTIC FIBERS USING OPTIC
POWER METER/ LIGHT SOURCE, PERFORM END TO
END TESTS & RECORD TEST RESULTS
: ASSIST NATIONAL OPERATIONAL CENTRE WITH
ENVIRONMENTAL ALARMS, UPS, RECTIFIERS AND
MONTHLY STANDBY RUN AUDITS.
TELKOM INTERNAL COURSES : GET THE BASICS RIGHT
TELEMATIC PRODUCTS
TEAM LEADER DEVELOPMENT
INTRODUCTION TO DATA COMMUNIC ATIONS
HEALTH & SAFETY FOR OPERATIONAL STAFF
TELEMATICS: REMOTE ACCESS TEST SYSTEM
DIGINET: INTRODUCTION
FIRST AID – LEVEL 1
DIGINET: PLUS 1
DIGINET: LONGLINE SYSTEM
DIGINET: 2- WIRE SYSTEM
FLEXNET: INSTALLATION & MAINTENANCE
DIGINET: CO-DIRECTIONAL SYSTEM
ISDN- OUTDOOR APPLICATION
TELLABS 8100: FIELD OPERATIONS
TELEMATICS: INSTALLATION PROCEDURES
ATM: TECHNOLOGY
DATA PROTOCOLS: INTRODUCTION
TRANSMISSION: INTRODUCTION
CNFO: CUSTOMER CARE
PROJECT MANAGEMENT: COMMUNICATIONS
COMPUTER LITEACY 1: BASIC CONCEPTS IT
TRANSMISSION: 2MB/S INSTALLATION &
MAINTENANCE
CNO WEBFORCE FIELD OPERATIONS
FSO – INSTALLATIONS & MAINTENANCE
SDH: ADD- DROP MUX- SMA
ADVANTEX P3: NON- VOICE MOBILE OPERATIONS
TRANSMISSION: SXA CROSS CONNECT
LAN: TECHNOLOGY OVERVIEW
SHE: HEALTH & SAFETY FOR COMMITTEES
TELKOM MOBILE OVERVIEW.
PREVIOUS EMPLOYER : NAHJTECH (2022/02 to 2022/05)
SECTION : TELECOMMUNICATIONS
JOB TITLE : BIDDING ASSISTANT/ SITE SURVEYOR
DUTIES : ASSISTING WITH RFQs/RFIs FOR INSTALLATIONS. OTHER COURSES : MOXA PRODUCTS SELLING CERTIFICATION CAREER INTERESTS : BEING PRACTICAL, WORD PROCESSING, SALES AND TEAMWORK.
CURRENT EMPLOYMENT : UNEMPLOYED
AVAILABILITY : 3 WEEKS
REFERENCES
1.NAME OF CONTACT PERSON : MARTIN REDECKER
DESIGNATION : BID PROJECT MANAGER
: MOTOROLA SOLUTION
CONTACT NUMBER : 072-***-****
2.NAME OF CONTACT PERSON : MBONGENI SIBANYONI
DESIGNATION : TECHNICIAN (NEOTEL)
CONTACT NUMBER : 082-***-****
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