Stock Associate Customer Service
Resume:
Tawana Edwards
Bronx, NY *****
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Housekeeping
The Inn at Peachtree - Atlanta, GA
September 2019 to February 2020
Prepare room for new check in guest.
CSR - Customer Service Representative
Central Research - New York, NY
April 2018 to March 2019
Conduct Surveys. Maintain high volume calling.
CSR - Customer Service Representative
GCS Access A Ride - New York, NY
October 2016 to January 2017
1. Assist Clients With Scheduling Transportation to and from destination. Interviewer
universal survey center - New York, NY
August 2009 to June 2014
Responsibilities
Handle high volume calls inbound and outbound.
Answer and complete over 50 calls
Overnight Stock Associate
Abercrombie & Fitch - New York, NY
October 2012 to February 2013
Responsibilities
Fold garments (sweaters, T-shirts, Hoodies, Pants, Cardigans) Restock shelves for opening the following day
Fixtures (wall displays)
T-Stands (hanging up coats, dresses, shirts)
Apply Alarms to garments(when inventory comes in)
Stem garments(if needed)
Accomplishments
Detailed Folding to line up garments perfectly
Coordination
Organizing advertising display of clothing
Skills Used
I used my skills of Leadership to meet expected deadline Team work played a big part as well I work well with others Being able to complete task on time
Good communication skills so that i understand my assignments Being punctual
Being eager to learn
Education
GED in General
Brandeis High School - New York, NY
1994 to 1997
Skills
• Microsoft word and office. Great written and verbal communication skills, (7 years)
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Microsoft Word
• Interviewing
• Office experience
• English
• Typing
• Administrative Experience
• Cleaning Experience
• Retail Sales
• Word Processing
• Microsoft Outlook
• Clerical Experience
• Phone Etiquette
• Computer Operation
• Microsoft Excel
• Front Desk
• Computer Literacy
• Computer Skills
• Microsoft Powerpoint
Assessments
Customer Focus & Orientation — Proficient
December 2019
Responding to customer situations with sensitivity. Full results: Proficient
Front Desk Agent (Hotel) — Proficient
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient
Call center customer service — Familiar
December 2019
Applying customer service skills in a call center setting. Full results: Familiar
Call center customer service — Proficient
February 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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