Tawana Edwards

Bronx, NY *****

ads5z7@r.postjobfree.com

+1-929-***-****

Authorized to work in the US for any employer

Work Experience

Housekeeping

The Inn at Peachtree - Atlanta, GA

September 2019 to February 2020

Prepare room for new check in guest.

CSR - Customer Service Representative

Central Research - New York, NY

April 2018 to March 2019

Conduct Surveys. Maintain high volume calling.

CSR - Customer Service Representative

GCS Access A Ride - New York, NY

October 2016 to January 2017

1. Assist Clients With Scheduling Transportation to and from destination. Interviewer

universal survey center - New York, NY

August 2009 to June 2014

Responsibilities

Handle high volume calls inbound and outbound.

Answer and complete over 50 calls

Overnight Stock Associate

Abercrombie & Fitch - New York, NY

October 2012 to February 2013

Responsibilities

Fold garments (sweaters, T-shirts, Hoodies, Pants, Cardigans) Restock shelves for opening the following day

Fixtures (wall displays)

T-Stands (hanging up coats, dresses, shirts)

Apply Alarms to garments(when inventory comes in)

Stem garments(if needed)

Accomplishments

Detailed Folding to line up garments perfectly

Coordination

Organizing advertising display of clothing

Skills Used

I used my skills of Leadership to meet expected deadline Team work played a big part as well I work well with others Being able to complete task on time

Good communication skills so that i understand my assignments Being punctual

Being eager to learn

Education

GED in General

Brandeis High School - New York, NY

1994 to 1997

Skills

• Microsoft word and office. Great written and verbal communication skills, (7 years)

• CSR

• Call Center

• Customer Care

• Customer Service

• Customer Support

• Microsoft Word

• Interviewing

• Office experience

• English

• Typing

• Administrative Experience

• Cleaning Experience

• Retail Sales

• Word Processing

• Microsoft Outlook

• Clerical Experience

• Phone Etiquette

• Computer Operation

• Microsoft Excel

• Front Desk

• Computer Literacy

• Computer Skills

• Microsoft Powerpoint

Assessments

Customer Focus & Orientation — Proficient

December 2019

Responding to customer situations with sensitivity. Full results: Proficient

Front Desk Agent (Hotel) — Proficient

November 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Proficient

Call center customer service — Familiar

December 2019

Applying customer service skills in a call center setting. Full results: Familiar

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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