Sales builder, relationship builder, growth focused

Michael Augustyn

Green Bay, WI *****

Phone: 920-***-****

E-mail: *******@*****.***

Regional Operations & Sales Executive – Strategic Alliances Customer Support

Helping Companies Translate Their Business Goals to Reality

An accomplished Operations Executive with extensive experience in developing and executing strategies, driving sustainable growth, building operational synergies, expanding customer loyalty, and delivering consistent return on investment (ROI). Proven success as an Executive-Level Global Sales and Business Development Leader with extensive experience in employing defined sales strategies, backed by the proven ability to lead projects and drive revenue growth. A field-tested leader with an in-depth, comprehensive prowess in delivering transformational business results for clients and customers with expertise in interdepartmental coordination and communication. Works closely with the C-suite executives/Upper management to plan and implement long-term Market Development, Product Management, and Market Penetration Strategies to drive business growth. Has a track record of pitching ideas on areas of improvement, with solid leadership skills, effectively accelerating the metrics of any professional undertaking. Proven as a strategist for coming up with lucrative and creative solutions for enhancing performance and is notable for undertaking multiple spectrums of tasks in the interest of the growth of any given role. Leads teams to find new opportunities and seek out proven methodologies to continuously improve processes and products to increase revenue, profitability, and elevate the client experience. Command top-notch presentation, public-speaking and interpersonal skills, and demonstrates high levels of adaptability.

~ Exceptional pitching and presentation skills; has a proven track record of bridging large profitable deals;

Skilled Change Agent adept at building cross-functional relationships with C-Level Executives. ~

~ Adept in synthesizing marketing data and transforming them into actionable business insights, impactful visual analytics, dashboards, and KPI matrices to drive flawless execution. ~

~ A result-oriented professional with a demonstrated history in implementing high-impact Continual Improvement Process (CIP), Lean Methodology, Root Cause Analysis (RCA) and other continuous improvement strategies that cultivate year-over-year (YOY) growth and maximize efficiency. ~

Strategic Planning & Execution Leadership & Team Building Retail Management

Revenue Growth / Profit Optimization Budgeting / Forecasting / P&L Go-to-Market Strategy

Risk Mitigation& Threat Analyses Training, Coaching & Mentoring Research and Analyses

Process Redesign / Change Management Product Development & Innovation Corporate Negotiations

PROFESSIONAL EXPERIENCE

U-Haul Companies Of Northern Wisconsin And Southwest – Green Bay, WI [Oct 2021 – Present]

Repair Dispatch ManagerA leading American moving truck, trailer, and self-storage rental company.

Direct the daily operations of all repair dispatch operations. Oversee recruiting and training employees, maintaining an efficient workflow, handling calls from different geographic areas, liaising with vendors and clients, and making sure company standards are attained.

Designed, implemented, organized and coordinated dispatch training programs and refresher training programs for existing personnel to continuously promote the company vision, values and culture.

Tracked and reviewed charts, graphs, schedules and other statistics to maximize on-time performance and minimize customer wait times and service disruptions.

Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Coordinated repairs to vehicles to maintain fleet operations.

Created and implemented policies, procedures and processes to maximize efficiency and quality.

Assessed regulatory and operational risks for escalation to management.

E-Z Tape – Green Bay, WI [Jan 2020 – Oct 2021]

National Sales ManagerProducer and distributor of flame fighter tape.

Oversaw all business development processes, regional operations, and sales with complete P&L accountability, marketing, promotional activities, and advisory services, including managing all front-end activities and expanding the sales representative network. Spearheaded the strategic planning, implementation, and direction of all operations, with complete accountability of district performance, including budget management, total profit and loss responsibility, and overall performance enhancement, while acting within the scope of company objectives and policies to accomplish overall goals.

Exceeded sales targets by 9%; building, directing and motivating a high-performing sales team. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Met with customers to give sales presentations, negotiate contracts and promote services. Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.

Directed effective hiring, orientation, training, development, and retention of sales staff to maximize team performance.

Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.

Aramark Uniform Company – Appleton, WI [Sep 2016 – Jan 2020]

District ManagerNorth America's trusted provider of uniforms and supply services.

Spearheaded the strategic planning, implementation, and direction of all operations for 92 locations, with complete accountability of district performance, including budget management, total profit and loss responsibility, and overall performance enhancement, while acting within the scope of company objectives and policies to accomplish overall goals. Was responsible for supply chain, order management, profit and loss, quality assurance and regulatory, customer service, and CM /3PL partnership and management.

Managed and motivated sales team to increase revenue by 8% in 5 months. Exceeded sales targets by 10% with motivational approaches focused on continuous improvement and strategic goal attainment.

Awarded National Sales contest Award for increasing mat rental sales year over year and raising income by $4000 per week in rentals.

Led targeted training programs to educate staff on product benefits and service capabilities. Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs.

Met deadlines by proactively managing individual and team tasks and streamlining processes. Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership teams.

PRIOR EMPLOYMENT DETAILS

• U-Haul - Green Bay, WI Area Field Manager Jun 2014 – Sep 2016

PROFESSIONAL DEVELOPMENT & CREDENTIALS

Master of Science: Physical Education Teaching And Coaching [12/2002]

University of Wisconsin - La Crosse - La Crosse, WI

Bachelor of Arts: Recreation Management [05/1990] Ripon College - Ripon, WI

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