IT Business Analyst
Resume:
Flávia Motta do Carmo Alvarez
Winter Park, FL - 32792
*****************@*****.***
Qualifications
Project Manager/Business System Analyst since 1995 with expertise in Requirements Definitions and Analysis, Project Lifecycle Management, Team Building & Leadership, Project Budgeting & Cost Controls, Project Scheduling, Quality Assurance and Troubleshooting. Ease of communication and personal relationship skills, and leadership experience seeking out the best performance of each employee team. As a leader I’m always looking for maintaining productivity, responsibility, deadlines and working with short SLA to keep good reviews, and also looking for improvements and new opportunities.
Objective
Keeping doing my best in each project, always looking beyond requirements, budgets and timelines to ensure executing high-impact, high-visibility projects with a direct line to the organization’s overall strategic goals. Since I've been working for global companies for more than 10 years, I wish to keep supporting organizations to achieve their goals considering financial impacts, following the industry, being strategic and adapting my skills and experience to new opportunities and projects. ACPM Solutions Group – 2020 to present (Florida, Ohio, Virginia, and remote) Assignments:
ACPM Solutions Group is a leading provider of data center building in Virginia, Washington DC, for more than 15 years.
- Project planning and management. Responsible for the entire project lifecycle from planning to implementation, including project scope definition, process changes and process implementation. to achieve better deadlines, cost reduction, material control and HR management.
- Responsible for communication with business team members including coordinating internal brainstorming meetings, team leaders’ meetings to review processes and promote improvements.
- Implementation of new HR/timesheet software including facial recognition, GPS location tracking and multi-location providing accurate employee's hours and overtime deduction.
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- implementation of new financial and analytic platform.
- Coordinating and responsible for software’s training. Professional Experience
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- Responsible for technical and functional documentation, as scope of work, change requests, technical design models, specifications, and case tests.
- Responsible for candidate interview, hiring process, and management of IT developers team.
- Creation of customized documentation for Request for Change, Scope of Work, and New Request.
- Software and methodology expertises: Monday (SaaS), Oracle, SQL scripts, Scrum. GE Aviation – Senior Project Manager - 2013 to 2019 (Cincinnati. Brazil and remote) Assignments:
GE Aviation is a world-leading provider of commercial, military and business and general aviation jet and turboprop engines and components as well as avionics, electrical power and mechanical systems for aircraft. GE has a global service network to support these offerings. GE and its customers are also working together to unlock new opportunities to grow and deliver more productivity beyond traditional services. GE Aviation is becoming a digital industrial business with its ability to harness large streams of data that are providing incredible insights and in turn, real operational value for customers.
- SAP system deployment project to replace CRM, Material, Production and Billing customized systems. SAP PM and MM modules in shop floor department at GE Aviation for over 1,000 employees at that year. Full project’s management as planning, documentation, risks, deadlines, and improvements.
- Definition of project scope and objectives developing a detailed project plan to monitor and track progress, measuring project performance using appropriate tools and techniques.
- Coordinate internal resources and third parties/vendors for the flawless project’s executions to ensure that all project's phases were delivered on-time, within scope, -continually developing leadership skills.
- Manage the relationship with users promoting weekly meetings to take detailed ordering briefs and clarify specific requirements of each project phase.
- Manage changes to the project scope, project schedule and project costs as well perform risk management to minimize project risks.
- Create and maintain project documentation, business process analysis using diagrams, process maps and technical and functional documentation.
- Attending conferences and SAP module trainings.
- SAP improvements and changes: after reviewing all production’s business process, I was responsible for rewriting new processes to be added to the system according to needs in engine repair shop floor and it was approved by GE Global SAP Team. All processes were included in all GE Global apps.
- Development of call center system to support all almost 2,000 users at GE Aviation. Requirements, project scope and development were my responsibility. This Call Center system was used also at GE Cincinnati and GE Charlotte.
- Management and monitoring the troubleshoot team/call center: Responsible for solving incidents, working in a global team 24x7 that had to troubleshoot for GE sites in Brazil, Cincinnati and Charlotte, looking for short SLAs in critical departments, production stream, that needed immediately Pág 2 de 8
solutions. All incidents were registered in a global site, in English and Portuguese languages, including error message, cause, solution, and print screens. The incident was registered in the database using keywords and hyperlinks that helped to search the same problems on next times. Responsible for training and the goal to identify employees in shop floor area with the skill for the call center team. The team increased from 6 to 20 employees to support other new foreign sites of GE. Responsible for writing the technical documentation and “How to Do” documentation for users, for both languages, English and Portuguese.
- Training session for system’s users periodically.
- Software and methodology expertises: MM, PP, SD, and FICO SAP modules, SQL scripts, queries and triggers, Microsoft Project, Agile Methodology and Scrum. Carl Zeiss Vision (Germany global company) – Project Leader– 2011 to 2013 (Germany, Brazil and remote)
Assignments:
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In 2018 fiscal year, the ZEISS Group generated annual revenue totaling more than 5.8 billion euros in its four segments Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. With approximately 30,000 employees, ZEISS Headquartered in Germany is active globally in almost 50 countries with around 60 of its own sales and service companies, more than 30 production sites and around 25 development sites.
- Responsible for writing the requirements, functional and technical specifications as well the development, deployment, change requests, and test cases for all laboratories in Brazil. E-invoicing project was deployed in all 11 Carl Zeiss sites. Project developed in ERP MFG/PRO QAD.
- Responsible for daily data update through triggers over night to conciliate and update all 11 Carl Zeiss sites' information as inventory, sales, and pricing.
- Responsible for Latin America system updates in Colombia, Venezuela, Chile e Argentina. ERP system version used on those sites were deployed from Brazil main system version and i was responsible for the deployment and test cases.
- Team leader and management the troubleshoot team in Brazil and Latin America handling incidents, system errors or emergency requests after hours and weekends, being available remotely when was needed. Responsible for system's issues results, looking for managing the team, contacting users, and considering SLA to ensure company's needs. All steps were registered to keep the history of decisions and actions.
- SalesForce system deployment for around 10.000 customers in Brazil and 22 ophthalmic labs in the world as well integration with global Carl Zeiss site in Germany and Chile.
- Software and methodology expertises: MFG/PRO QAD, VISIO, SalesForce CRM (SaaS), Project Magament Software, Visio.
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DBTRANS S/A – Senior Business Analyst – 2010 to 2011 (Brazil) Assignments:
DBTRANS is part of the US group FLEETCOR Technologies, the global leader in business payment solutions that simplifies the way companies manage and pay their expenses. FLEETCOR serves companies, partners and merchants in North America, Latin America, Europe and Asia Pacific. DBTRANS in Brazil provides two main products that are electronic toll payment and electronic freight payment.
The organization needed a web solution to control and share internal information to more than 700 employees over 3 Brazil's sites.
- Responsible for identifying, defining, designing and writing the best solution and features to develop a Portal Business Intelligence integrated with Call Center System and Intranet. Functional and technical documentation, design and diagrams using UM. Meeting with key users and corporation board were conducted by me to present the solution, project phases and requirements.
- Training sessions for key users to get them ready to teach all company users and new employees.
- Business process analysis, requirements, technical and functional documentation using UML tools. Project design and development using SharePoint Development Platform.
- Call Center system was available 24x7 over all Brazil. After Call Center project deployment users were able to call directly to 0800 Free number to solve tag's issues, billing requests and any kind of request.
Microsoft/Partner Allen Technology– Project Manager/Business Analyst – 2008 to 2010
(USA and Brazil)
Assignments:
Microsoft developed a customized BI system to support capital cities in Brazil in public sector, all Tax Return processes and obligations. The BI Portal was deployed at three States, Tax Return Public departments.
- Coordinate internal resources for project’s executions and system's development: development team, test cases team, deployment team, and customer service/call center team after deployment. As well responsible for new hiring, project budget, travel costs and other expenses, schedule, trainings and any other project's needs
- Definition of project scope and objectives considering budget and deadlines as well management of change requests and costs.
- Business process analysis, requirements, technical and functional documentation using UML tools. Project design and development using SharePoint Architecture and SharePoint Development Platform.
- Portal Business Intelligent Project's presentations in all capital cities for Government employees. Pág 4 de 8
Based on the project's success, the same capital cities asked for a new module to control and manage Educational indexes in all cities by State, each city could control quality, State and City's rankings, and improvements for each school.
Sonda IT – Project Manager/ Business Analyst – 2006 – 2008 (Brazil) Assignments:
At Petropolis Town Hall, Rio de Janeiro, the City decided to implement electronically the Service tax collection. Petropolis had an estimated population of 450,000 at that year.
- Responsible for the project managing the internal IT team including development team, test case team, deployment team, key users training team.
- Responsible for business process analysis, requirements, functional and technical documentation. The project was announced at TVs, magazines, newspapers as well in the City's Oficial Publishment.
- Project's presentations at many companies in the City, and Public Departments, as well for the Petropolis' Mayor and councilors.
- Responsible for the first Service Tax Call Center in the City. After training sections, some public employees became dedicated to Call center functions to support all requests to the entire city's population as Service Tax registrations, discount plans, past due taxes, online services, negative certification records, and any other possible doubts. CCS Sistemas – Senior Business Analyst – 2004 to 2005 (Brazil)
- Responsible for business process analysis in projects and system developments that CCS was running at that period.
- Meeting with users to collect requirements and produce process diagrams, and functional and technical documentation.
System development using Microsoft Visual Basic, VB.Net. BR Petrobras – Senior Business Analyst/System Developer – 2003 to 2004 (Brazil) Petrobras is a semi-public Brazilian multinational corporation in the petroleum industry headquartered in Rio de Janeiro, Brazil. BR Distribuidora is part of Petrobras group and is the largest Brazilian company in the wholesale sector, the largest in the commerce sector and the largest private company in the country in operating revenue.
- Responsible for new CRM system deployment, identifying business process changes needed to adequate to the new system Vantive (PeopleSoft) Enterprise CRM.
- Responsible for project lifecycle, planning and execution phases.
- Responsible for deployment and test cases team.
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- Meeting with corporation board and key users to define and approve new business processes.
- Considering over 3,000 employees the decisions were made by strong test cases sections to ensure project's success, and directors, managers and key users had to agree and approve all changes.
- Agile Methodology and documentation used that we could clarify the customer's expectations to the project team.
Apia Systems – Senior Business Analyst/System Developer – 1999 to 2002 (Brazil) Apia Systems was a third-party company working dedicated for GE Aviation exclusively. Apia developed all system applications and modules used at GE Aviation as Engine Airplane Database, Material, Accounting, Payables, Shop Floor, Import and Export Customs processes, Costs, and Taxes.
- Responsible for Material system module and Import and Export Customs system module.
- Development of new features in the system. Business process analysis, requirement definitions, functional and technical documentation.
- Meetings with key users for test cases, application's deployment, and training sections. LNCC/National Laboratory for Scientific Computing – System Developer – 1997 to 1998
(Brazil)
LNCC is the National Laboratory of Scientific Computing, part of Brazil’s Government Ministry of Science, Technology, Innovation and Communications. LNCC is a leading institution in Scientific Computing and Computational Modeling in the country, acting as a scientific research unit and technological development of MCT and a government agency computing infrastructure provider for the national scientific and technological community.
- My contribution was being part of a group of interdisciplinary researchers that includes biologists, computer scientists and mathematicians interested in developing statistical and computational methods to be applied in the fields of Bioinformatics and Computational Biology.
- Responsible for the projects databases, dynamic queries, data extraction, and data update were done through data import triggers. All information was very confidential, database triggers were constantly executed to keep the scientists updated. NV Consultoria – System Developer – 1997 (Brazil)
- Responsible for business process analysis in projects and system developments that NV was running at that period. The most important companies' chain in Brazil were customers as Lojas Americanas, Rede Globo, Coca-Cola Group, also important banks and financial institutions. Pág 6 de 8
- Business process analysis, requirements, diagrams, and functional and technical documentation. System deployment, test cases and follow up with key users. Responsible for meetings and presentations for customer's key users, change requests, schedule and deadlines. Petrobras Research Center – System Developer – 1996 to 1997 (Brazil) Petrobras Research Center was developing a gas combustion system for offshore oil rig ships.
- Responsible for the development of the Gas Combustion Module using VB.Net.
- Visits to offshore oil tankers for meetings with users were part of my responsibility to understand project requirements and processes.
- Responsible for test cases, change requests and bugs. Public Health City Center – System Developer/Internalship – 1995 to 1996 (Brazil) The Petrópolis Public Health Center provided health services to the city's population and I was responsible for the patients’ registration system.
- As a trainee system’s developer, I learned how to develop and implement new system functions, as well fix errors and bugs of existing system features. EDUCATION
Catholic University of Petropolis – 1991 to 1996
Bachelor of Computer Science
CERTIFICATIONS
PHP e PostGreeSql
Microsoft .Net
C++ e Asp.Net
C++ e Visual Basic
VB.Net
SAP
SalesForce Platform
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ADDITIONAL SKILLS
Communication
Leadership
Management
Negotiation
Budgeting
Organization/Methodologies
Problem-solving
LANGUAGES
English Fluent
Spanish Basic
Portuguese Native
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