Customer Service Front Desk
Resume:
Mary Nungari Muiruri
*************@*****.***
Objective: To add value to your organization utilizing my skills in the field of sales, advertising, and customer service in accordance with organizational objectives. Skills: Proficiency in Microsoft Office suite of products Work Experience:
Home Mortgage Customer Service Consultant
Wells Fargo
December 2021- June 2022
● Worked in the National Contact Center team and assisted Home Mortgage Consultants
● Took in excess of 100 calls per days as this was a heavy volume call center
● Confirmed Wells Fargo customer’s interest in their refinance, home equity line of credit or home mortgage application
● Confirmed contact information and other details to ensure that the customer is ready to speak with a referral home mortgage consultant
● Received inbound and “.com” lead lists from customers that are interested in either financing or purchasing a home
● Reached out to the customer to confirm their interest, confirm their contact info, bank information and availability
● Walked through and explained to the customers various promotions the bank was running that would benefit their bottom line
● Explained the various refinancing options that were available to each customer based on their credit profile and their overall loan terms
● Walked through the benefits of Home Equity Line Of Credit options wit customers and the low interest rates that accompany this product Deli Clerk
Lowes Food Harrisburg
April 2021 to August 2021
● Interacted with customers and provided superior services to their complete satisfaction. Including personal shopping requests
● Helped customers in locating products, loading and unloading items from shelves in situations where the customer was otherwise disabled or impaired
● Answered telephone calls for inquiries and accepted orders for home delivery
● Reviewed customer orders and oversaw their preparation and serving
● Prepared special request deli items with careful oversight & meticulous preparation
● Made suggestions to our customers to enhance their shopping experience as Deli team members
● Accurately recorded and assisted in the preparation of deli special orders to ensure the customer was delighted with the finished product.
Front Desk/ Cashier
Harrisburg Family Restaurant Cashier
November 2017 - to December 2020
● Greeted customers with a smile and encouraged feedback pertaining to their shopping experience
● Handled all merchandise with care and packed customer bags neatly
● Settled customer disputes in a professional and pleasant manner
● Maintained up to date knowledge of all retail promotions
● Prevented long waits by speedily and efficiently ringing up items, adding to the hassle-free experience of the
customer
EDUCATION
Nairobi University, Kenya — Associate Degree
March 1999 - April 2021
Studied Business Management.
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