Front Desk Office Assistant

Sydney Harris

Carlstadt, NJ ***** 862-***-**** ******.*.******@*****.***

Summary

Self-motivated and outgoing office assistant and receptionist with strong organizational skills and more than 15 years of experience in providing excellent customer service to clients with a demonstrated ability to manage all responsibilities in a fast-paced environment.

Education

Associate in applied science september 2002

Gibbs College, Montclair, NJ

Experience

Contact Tracer Staffing etc. october 2020 – august 2022

Interview people who have been diagnosed with COVID-19 to determine exposure and symptoms, follow-up with those who were exposed, answer questions, and accurately enter data into central database.

Front desk receptionist NYDN Rehab October 2019 – September 2020

• Key responsibilities include assisting the physician with patients, book travel, answer phones, schedule appointments, call patients to confirm appointments, assist patients with intake forms, and ordering supplies.

Front desk associate massage envy march 2018 – january 2020

• Focused on selling memberships, retention, and billing clients in addition to general front desk responsibilities that included booking and confirming appointments.

call center receptionist essex-husdon urology march 2016 – february 2018

• Managed heavy call volume by answering phones in a timely manner and quickly resolving new and existing scheduling issues.

• Responsible for preparing patient charts and referrals for next day appointments and obtaining, printing and scanning all operative reports.

office manager dr. david mazza june 2014 – may 2015

• Responsible for obtaining insurance company referrals, translating doctor’s dictation, calling in Rx refills, and obtaining medication and radiological study authorizations.

• Scheduled and confirmed patient appointments, prepared charts and referrals for next day schedule, filed patient charts, answered phones and assisting with patient billing, ordered supplies, paid invoices, and balanced books.

Skills & Abilities

Medical Scheduling, Accounts Payable, Medical Records, Office Management, Insurance Verification, EMR Systems, Intake, Triage, and Case Management. Other skills include Microsoft Office, Excel, PowerPoint & Outlook.

Working towards Medical Billing and Coding Certification

• Referrals available upon request

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