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Medical Billing Service Director

Location:
Corydon, IN
Posted:
October 24, 2022

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Resume:

Christina Cross

708-***-****. ads5xj@r.postjobfree.com

Career Objective

To obtain a position that facilitates the development of the Student, Educational Institution and /or Organization. Work Experience

In my 26 years as an Academic Dean, I have worked in the University setting, the Community College, not-for-profit private and proprietary structures. I am known fairly nationwide for my skills in retention and student rapport building as I trained many campus leaders in these herein—I have been able to bring many institutions to a measurable level of successful retention with Honor Roll compliance. I have also had up to 96 employees under my supervision. I am a Master Teacher and have developed, inspired and grew many faculty members to a high ranking mark of excellence. My rapport with faculty is unmatched as I often have many faculty members move if I move to another college! I have also had tremendous experience at writing curriculum for regionally accredited colleges and Universities. Additionally-I have a strong well developed and experienced background in on-line learning.

I have been responsible for the following programs: Medical Assisting, Medical Billing and Coding, Medical Office Management, CNAs, PCTs, Dental Assisting, Practical Nursing PN, Registered Nursing RN, BAchelor of Nursing BSN, Business, Construction Management, Criminal Justice, Occupational Therapy, Medical Lab Technicians and a variety of Design Programs. I am also a General Education Expert / Curriculum Chair and have held that title. My Masters Degree is in History from Loyola University of Chicago. Also please find my entertainment credits toward the back of this vitae! University of Louisville - current

Professor of History ~adjunct

Flipdaddys of Corydon Restaurant

General Manager

New Albany Floyd Knobs Regional District ~

I wanted to explore the Public sector in Education and that is what I have been working since. I have been the Academic Director for state competitions and Faculty as well. I have been approved and taught United States History- both surveys, Government, Psychology and Sociology as well as the whole English suite.

MedQuest College---

Director of Education and New Program Development--Dean- Multi Campuses June 2017~June 2018 My responsibilities were to manage and supervise the full Education Department for both Campuses. I was also to develop and design new program offerings and institutional growth. ABHES Accreditation.

MedTech College Greenwood, IN

February 2013 ~ to September 2016

Director of Education-Regional - closed 9/16/2016

Complete responsibility for Education and the Academic department. Direct reports include: 4 Department Chairs, 67 full time faculty members as well as adjunct, The Registrar, The Director of Educational Resources and the Library as well as administrative staff members therein. Further responsibilities include:

•Management of student progress from Admissions hand off through to completion.

•Overall student satisfaction and retention of all students

•Satisfactory Academic Progress monitoring

•Competency Based Education

Full compliance and annual report preparation in areas regarding credentialing and accreditation. I have had full Title IX full responsibility

•Under my leadership our campus (not company) received ACICS Honor Roll Distinction and were presented with Awards at their summer conference. We had Zero citations as well as Honor Roll. Only 7 campuses nationwide of hundreds received the distinction.

•Full regulatory compliance and annual report preparation for CAR, IPEDS, CEP and the Self Study as well as Accreditation and internal and external Audit visits—

•Work with outside accrediting bodies (ACICS, CAAHEP, NAACLS, SBON, ISBE) in areas regarding credentialing and accreditation – Programmatic and Campus. Raised NCLEX rate from 56% passing rate to 93%.

•Faculty and library management with curriculum and professional development therein

•Policy research and national responsibilities

•Oversee Advisory Board

•Promote /participate in Institutional Advancement

•Student as well as new Faculty Orientation and Services

•Executive team collaboration and budget planning

Brown Mackie College—Indianapolis, IN

Campus Dean of Academic Affairs /Regional

October 2011-February 2013

Complete responsibility for Education and the Academic department. Direct/Indirect reports include: 1 Associate Dean, 9 Department Chairs, 24 full time faculty members 65+ adjunct, Clinical Directors, Academic Advisors, The Registrar, The Director of Educational Resources and the Library as well as administrative staff members therein. Further responsibilities include:

•Management of student progress from Admissions hand off through to completion.

•Population P&L partial responsibility

•Competency Based Education

•Forecasting- and Attrition Scope

•Curriculum Management and Budget.

•Overall student satisfaction and retention of all students

•Satisfactory Academic Progress monitoring

•Full regulatory compliance and annual report preparation for CAR, IPEDS, CEP and the Self Study as well as Accreditation and internal and external Audit visits—

•Work with outside accrediting bodies (ACICS, ACOTE, SBON, ISBE) in areas regarding credentialing and accreditation – Programmatic and Campus.

•Faculty and library management with curriculum and professional development therein

•Policy research and national responsibilities

•Oversee Advisory Board

•In-Service Director and training of Faculty

•Promote /participate in Institutional Advancement

•Student as well as new Faculty Orientation and Services

•Executive team collaboration and budget planning

Director of Education / Regional

November 2009-October 2011

Kaplan College—Hammond, IN

Complete responsibility for Education and the Academic department. Direct reports include: 1 Associate Dean, 4 Department Chairs, 7 full time faculty members 37+ adjunct, The Registrar, The Director of Educational Resources and the Library as well as administrative staff members therein. Further responsibilities include:

•Management of student progress from Admissions hand off through to completion.

•Forecasting- and Attrition Scope-Reached an annualized attrition rate of 1.9% on a budget of 3.8%.

•Book Store Management and budget.

•Overall student satisfaction and retention of all students

•Satisfactory Academic Progress monitoring

•Full compliance and annual report preparation for AIR, IPEDS, IEP and the Self Study as well as Accreditation and internal and external Audit visits--Work with outside accrediting bodies (ACICS, CODA) in areas regarding credentialing and accreditation.

•Faculty and library management with curriculum and professional development therein

•Policy research and national responsibilities

•Oversee Advisory Board

•Competency Based Education

•Promote /participate in Institutional Advancement

•Student as well as new Faculty Orientation and Services

•Executive team collaboration and budget planning

•Internal audit score of 97 on a scale of 100

Campus Dean of Education and Academics April 2006-Fall 2009 Westwood College—Chicago, Il

Complete responsibility for Education and the Academic department. Education dept. training for regional campuses.

Direct reports include: 1 Associate Dean, 6 Department Chairs, 9 full time faculty members 47+ adjunct, The Registrar, The Director of Educational Resources and the Library as well as administrative staff members therein. Further responsibilities include:

•Management of student progress from Admissions hand off through to completion.

•Population P&L (population growth from 420 students to current 860 in 24 months-retention at 82% (attrition 18% - 3% and under annualized )

•Overall student satisfaction and retention of all students University Schedule and staffing and registration-Chair academic Review board where problem resolution needs surface and secure solutions for housing, transportation and day care challenges.

•Satisfactory Academic Progress monitoring

•Full compliance and annual report preparation for AIR, IPEDS, IEP and the Self Study as well as Accreditation and internal and external Audit visits--Work with outside accrediting bodies (HLC, IBHE, ACICS, CAAHEP) in areas regarding credentialing and accreditation.

•Faculty and library management with curriculum and professional development therein

•Policy research and national responsibilities

•Oversee Advisory Board

•Promote /participate in Institutional Advancement

•Student as well as new Faculty Orientation and Services

•Executive team collaboration and budget planning

•Teach History and Humanities

Dean of Education and Academics December 2004-April 2006 Florida Metropolitan University—Orange Park, FL

Complete responsibility for Education and the Academic department. Direct reports include: Four Department Chairs, 8 full time faculty members 26 adjunct, The Registrar, The Director of Educational Resources and the Library as well as administrative staff members therein. Further responsibilities include:

•Management of student progress from Admissions hand off through to completion.

•Linear and Modular program compliance (massage therapy)

•Overall student satisfaction and retention of all students (recent score of 95 % from student satisfaction survey and an increase in retention from 59.6% to 81% in 11 months--- pop from 160 to 601)

•University Schedule and staffing and registration

•Satisfactory Academic Progress monitoring

•Ability To Benefit student monitoring and academic advisement

•Full compliance and annual report preparation for AIR, IPEDS, IEP and the Self Study as well as Accreditation and internal and external Audit visits

•Faculty and library management with curriculum and professional development therein

•Oversee Advisory Board

•Student as well as new Faculty Orientation and Services

•Executive team collaboration and budget planning

Director of Undergraduate 2003-2004

Cardean University—Deerfield, IL

Responsibilities include:

•Overall Supervision of the new Undergraduate full online program and student experience.

•Designing on-line virtual structures in tandem with interface satisfaction, academic advising, faculty relations therein, retention and completion.

•Interdepartmental support and direction for on-line programs from student matriculation through graduation.

•As a result of my extensive financial aid background, in tandem with my admissions strengths in third interview closings, and Department of Education compliance, held leadership responsibilities--experience teaching on-line as well. Dean of Students and Faculty 1998-2003

International Academy of Design and Technology Chicago, IL Responsibilities included:

•Retention of Students and overall management of student affairs. This includes orientation, registration, academic advisement, probation, separations, dismissals, discipline, housing, graduation, and social service aspects of student life beyond the classroom. In 18 months, I had reduced student attrition from 45% to 22% population growth from my arrival 700 to 3100 when I left in 2003

•Intervene, coordinate and serve as advocate for students where necessary, and facilitate interdepartmental institution wide programs that include Financial Aid, Admissions, and Student Accounts to promote the overall well-being and progression of students.

•Work with outside accrediting bodies (NCA, IBHE, ACICS, FIDOR,) in areas regarding credentialing and accreditation.

•Direct and run the Learning Center, Developmental Learning and its staff.

•Interview Program Directors, Faculty, staff, and other Directors

•Design-Supervise and grow the Director and Department of Student Affairs, Director of the Learning Center and academic support staff.

•Budget planning and institutional planning for advancement and growth.

•Full population P&L responsibility

•Train executive teams Nationwide on Retention and Student Rapport building Adjunct faculty1998

Saint Xavier University, Chicago, IL

Robert Morris College1993-1998

Responsibilities included:

•Guidance for all faculty and issues pertaining to the Humanities and Social Science courses institution wide.

•Curriculum Chair-5 Campus Interstate Responsibility

•Recommending new and revised courses for the discipline (Thus far I have designed and developed four courses that have been offered at three campuses-Civil Rights Movement and minority classes included)

•Working with outside accrediting bodies (NCA, IBHE, ACICS CAAHEP) in areas regarding credentialing and accreditation.

Associate Dean 1993-1997

Robert Morris College

Responsibilities included:

•Counseling the associate degree student for registration, orientation, scheduling,, graduation, and career placement, job promotion, financial aid, and academics. (Special attention was required for both the high risk as well as the exceptional student.)

•Staffing, development, counseling, and evaluation of faculty.

•Budget reviews, and research analysis within degree program development, institutional advancement and curriculum development.

•Designing and maintaining the evening division tutoring program. Faculty1993-1998

Robert Morris College -Humanities - History and Research, English Adjunct Faculty1993-1996

Joliet Junior College- Humanities - United States History Theatrical/ Entertainment Industry

1985-1987: 5 Quarters The Goodman Chicago School of Drama – DePaul University.

Full Training in Make-Up technical, Stunt, and ‘Street/Cosmetics’ 1996-1998: “Second City” – Chicago improvisation, comedy performance and writing.

2001-2004 Beverly Hills University Club – Chicago --Theatrical Productions-Full scale musicals- Business Manager, Producer and Executive Producer 2004-current Founder, Manager, Director of a full Tribute Band- “Meet The Beetles” Complete responsibility including but not limited to Marketing, Advertising, Promotions, Merchandising, Booking, Contracting, and directing all members of the group and staff. Media, television station, and radio promotions as well were required and successful.

Education

Loyola University of Chicago 1990-1993

•MA-History

Emphasis in United States History, Government, Supreme Court, Vietnam, WWII, the Holocaust, Women’s history, and the Civil Rights Movement.

MASTERS THESIS: 506 trials and subsequent congressional hearings detailing those on trial before HUAC. Also encompassed gender and Cold War history.

Loyola University1987-1990

•BA-History

DePaul University 1985-1987

•5 Quarters Goodman School of Drama

“Second City” – improvisation, comedy performance and writing.1996-1998 Technical Languages

Microsoft Office:

Access, Excel, Power Point, Word, Class, Publisher, Campus 2000, ACT, SAS, Campus Vue, Kronos, Diamond D, Google Suite - Classroom, Forms, Docs, Slides and PowerTeacher, Google Classroom and Blackboard full Google Suite

Certifications

CPR certified

Suicide Prevention Certified

Seizure Prevention Certified

K-12 Certified Teaching

Honors and Recognition

•1989 – Current: Nominated to and current member of the National Historical Honors Society.

•1990-1991: Served as the Vice President for Phi Alpha Theta at Loyola University. Responsibilities included organizing events and coordinating Guest Speaker Seminars and Documentaries.

•1994-1998: Nominated for Jefferson Award - Teacher of the Year – Robert Morris College. Nominated for Best Technological Adaptation of New and Revised Courses – Robert Morris College.

•1999 ~Outstanding Achievement Award – International Academy

•2000 ~Achievement in Excellence Award – Student Success goals

•Summer 2005 ~ High Achievers Award for Education ~ Florida Metropolitan University

•Fall 2008 ~Outstanding Support Lead to Start Award (from Admissions) Westwood College

•February 2010 ~ Fedele Award-Kaplan College- Best Student Retention Performance Quarter 4-

•Spring 2012 ~Most Improved Campus -Brown Mackie College- Indianapolis

•January 2016~ Under my leadership our campus (not company) received ACICS Honor Roll Distinction and were presented with Awards at their summer conference. We had Zero citations as well as Honor Roll. Only 7 campuses nationwide of hundreds received the distinction

PERSONAL

•Willing to pursue any desired credentials-Willing to consider relocation-Future educational goals include the acquisition of Ph.D. Able to travel~ Updated Fall 2020 CMC-

REFERENCES

From all direct supervisors (campus presidents)

Christina Cross ~ References:

Peter Hogaboom (Campus President) Direct Supervisor with Medtech College.1-561-***-**** Jim Hackney (Campus President) Direct Supervisor Medquest College 1-772-***-**** Dr. Alan Stutts – (Campus President) Direct Supervisor from Westwood College I completed my Campus President/Director full training program under the direction of Dr. Stutts. 1-773-***-**** John Craig (Campus Executive Director/President-now Regional Vice President) Direct Supervisor from Kaplan 312-***-****

Sherry Jones (Campus President) ~Direct Supervisor

---Brown Mackie College 1-801-***-****

Judge Hal Moroz JD ~ 1-912-***-**** Prior position from Florida Metropolitan University e President Bruce Jones would provide a positive solid reference as well ~ but he has left and I am currently trying to secure his whereabouts and contact information.

Tom Timmons – Campus President International Academy—supervisor-dotted line and colleague for many many years1-312-***-****

Ihave more references and additional information for each if needed. Please let me know and I will be glad to provide at once.

ank you again for your time.

Sincerely,

Christina Cross



Contact this candidate