Customer Service Technician
Resume:
Candice Wilkins
Charlotte, NC *****
********@*****.***
OBJECTIVE
To join a company where my desire to learn and grow is matched in their commitment to serving the customer in a positive team environment, and to see my work experience as something that I have grown knowledge in and that can lead me to a future career.
EMPLOYMENT
Nancy’s Home Care, In Home Health Aide Worker
Fort Mill, SC
February 2021– Present
•Prepare and serve meals daily
•Reminder of prescription medications daily
•Provide transportation to and from doctor appointments
•Monitor and document patient's conditions at all times by time sheets
•Assist with daily exercise such as; (walking, squats, lifting her hand weights, etc...)
•Light cleaning; (sweeping, vacuuming, dishes, cleaning bed pan, and washing laundry)
•Always contact client by phone about any changes or situation that may need assistance
•Assist with taking showers; (scrubbing back, help putting on clothes, drying her feet and putting socks on, and blow drying hair)
Concentra- Northlake, Drug Screen Lab Technician
Charlotte, NC
October 2021 to March 2022
•Phone Skills: Being able to keep in contact with Lab facilities when drug screens have not gone through the system, and the Lab needs more information to pass the drug screen through for processing as well as paper work that needs to be done. Keeping in contact with IT when systems go down for drug screens
•Multi- Computer Systems (Multi-Tasking): When proceeding to do drug screens we had to us two different computer systems depending the company and what system they wanted to use (the drug screen paper would state this). Then when getting drug screens done we had 2-3 systems that needed to be checked daily, to make sure that the drug screens for the day where sent to the right place and completed for that day
•Customer Service: In my position as a Lab Technician customer service is the most important thing to not only have but also to know. This is a skill gained and that you already need to have in this field. You need to know how to held the hard clients as well as the ones that are nice too. This might be an urgent care but the client is more important then the speed of the job at hand. Always, have a smile
•Urine Sampling: For this process I have the client provide a urine sample, I than package the sample up to be sent to one of the many Labs in the greater Charlotte area.
•Types of Urine Samples: There are 2 types of urine samples this can either be DOT ( meaning they are Federal collections) or they are NON-DOT ( meaning they are Non Federal) this process depends on the company what test they want to have run on the client, and for what reason ( random, pre-employment, etc...), and what position the client holds in the company
•BATs ( Breath Alcohol Tests): These are typically done on carbon copy papers this test can be for both DOT or NON- DOT employment or a reasonable suspension Test for a company. For this test you have to know what the clients position is in the company and what reason they are there for as well ( random, pre-employment, etc ). You also have to know how to work the breath alcohol machine which takes you through a series of steps to complete the test
•Hair Collects: These test are always the most interesting to do. As a Lab Technician we go through 2 Labs for hair collects. Each lab has it's own kit inside to take the hair sample. We can only take hair in 7 places not the 8th. These labs give the owner of the company a deeper look into the hair follicles of the client to get a better result off of the drug test taken
Bath and Body Works, Personal Shopper / Sales Associate / Replensher
Charlotte, NC
October 2019 – July 2022
•Keep stock room and understock drawers neat and organized
•Greet customers and advise of any new or sale items for the week
•Keep all shelves and drawers fully stocked with product at all times
•Assist with cashing out customers and floor set duties on a daily basis
•Gather online orders from website for customers to pick-up in our store
•Push shipment out to the floor in the mornings before the store opens for the day
•Ensure that customers are able to locate everything they are shopping for and offer assistance when needed
Mooresville Animal Hospital, Receptionist/Veterinary Technician/Kennel Assistant
Mooresville, NC
July 2018 – October 2019
Receptionist:
•Opened, sorted, and distributed mail to the right department
•Entered data into a computerized billing program for insurance plans
•Reviewed incoming emails and forwarded them to the right correspondents daily
•Processed credit card payments, end of day sheet, and prepared bank deposits daily
•Assisted with ordering; pet food, supplements, medications, cleaning supplies, and grooming items
•Maintained the cleanliness of the waiting room and reception area from check list (AM and PM duties) daily
•Provided excellent customer service at all times with a warm and inviting demeanor no matter what the situation
•Greeted emergency and non- emergency walk ins by scheduling appointments or checking them in and out on a daily basis
•Always noted and initialed medical files that had been re-laid to clients through; phone, in person conversations, or asked to do so by a doctor
•Retrieved prescriptions from Technicians and updated them into; clients files, contacted owner for medication pickup's, and sorted them alphabetically by last name when finished
•Made sure that medical, sedation, dental, boarding, drop off, and euthanasia documents were scanned, filed, and updated into patient's chart's with efficiency and accuracy at all times
•Answered incoming phone calls for; possible new clients, local hospitals wanting client medical records emailed over, verbally over the phone, or faxed. Clients would also need basic information from medical files and records faxed over to them or emailed.
Veterinary Assistant:
•Helped with physical exams of patients
•Observed animals’ behavior and conditions
•Entered charges and filled medications when needed
•Thorough knowledge of Veterinary Medical Terminology
•Comforted and restrained animals during exams or procedures (using stay free)
•Cleaned, sterilized, operating rooms, examining rooms, cages, and surgical equipment
•Provided first aid to animals in an emergency by stabilizing them until a doctor could take over
•Performed blood and urine testing on animals in house and sent lab work out of house to be tested
•Updated accounts with doctors notes, any changes of medication given by doctor and treatment plan
•Noted accounts of thorough medical history and patient information given by the clients owner as to the reason for the visit
•Administered medications, vaccines, and treatments as instructed by the veterinarian ; (Rabies vaccine has to be given by the Veterinarian)
•Ran Lab tests, assisted in processing x-rays, assisted in performing dental cleanings, updated patient records, cleaning and sterilizing equipment
•Feed animals and monitor whether they were eating or not (when coming out of surgeries)
•Administrated SQ fluid treatments for animals that were brought in for exams, surgeries, and daily/weekly medical treatments (drop off’s)
•Preformed Testing from (blood draws), set up fecal (fecal stick), FeLv/FIV tests and heartworm tests (snap tests), ear swabs (ear infections and ear mites), and skin scraps
•After Medical surgeries were completed made sure catheters were taken out, walked the dogs, and had all medications and paper work ready for discharge
•Preformed blood draws for both Leg and Jug veins using different size catheter's (syringes and butterfly), for blood work that was taken in house and offsite for testing
•Stocked and cleaned medical areas at all times by preparing; cleaned and folded towels, cleaned and sanitized surgical instruments, mopped exam/dental rooms, and kept all areas stocked at all times with supplies
Kennel:
•Kept up with Kennel cleaning and weekly duties check list
•Cleaned towels, feeding bowls, kennels, play yard, and bedding daily
•Administered medications to dogs and cats (insulin shots, joint pain, allergies, etc...)
•Walked, fed, exercised, played with the dogs in the play yard, and the same for cats in the cat ward
•Checked boarders in and out, and entered daily and weekly charges into computer for dogs and cats that were being boarded
•Called owner with any questions and confirmation for animal check up's, medication, exams, medical treatments etc while in boarding
Skills:
Computer Software Systems:
Medical Software: Cornerstone for Veterinarians and Nextgen Medical Software
Microsoft Office, Word, Excel, Access, and PowerPoint, and Google Systems
Office Experience:
Answering Muilt-phone lines, Muilt-taking, ordering supplies, dealing with all types of clients, good at learning news skills at all time, typing, mailing, sorting mail, couier, faxing medical records, appointment scheduling, filing, clerical experience, insurance verification, data entry, documentation review, customer service experience, checking clients in/out, phone etiquette. medical terminology, patient care, customer support, medical imaging, laboratory experience, hospital experience, medication administration, medical office experience
Cerifications:
Drug Screens and BATs
EDUCATION
Associates Degree in Science (2-year Program)
Major: Biology
Central Piedmont Community College, Charlotte, NC
May, 2012
GED
Major: General Studies
Central Piedmont Community College, Charlotte, NC
May, 2004
Lab Studies and Computer Systems in School and at Work
•Lab Collector: Through Concentra
•Computer System Course: Through Associates Degree
•School: Sample Testing, Microscope use, Dissecting, and DNA testing all done in lab setting.
•Vet Work: Idexx Lab Equipment, ProCyte Dx Machine, Catalyst Idexx Machine (these Machines helped me run a CBC (complete Blood cell Count), chemistry, electrolytes, thyroid levels, and Sedivue Urine Sediment Analyzer which will run a complete urinalysis. This machine can detect blood cells, epithelial cells, bacteria, casts, and /or crystals in your pet’s urine. Microscope use to find (Ear Mites, Hookworms, Roundworms, etc.,) Heartworm snap Tests,
FELV/FIV testing.
Letter of Recommandation
June 21, 2022
To whom it may concern:
It gives me great pleasure to write this letter of recommendation for Candice Wilkins. Candice has been the In-Home Healthcare Giver for my mother for a little over a year now.
During this time, she has spent time making my mother feel more comfortable and assisting her with daily needs. Traveling is an important part of working as a caregiver and they must possess strong time management skills. Candice has spent three or more hours working with my mother every day and her schedule requires that she manage her time effectively.
Candice has also assisted with running errands, composing letters and spreadsheets of her daily and weekly duties. She is very organized, perceptive, and meticulous. My mother is a Heart Patient and must take heart medication daily. Candice not ever missed making sure that this has been done.
As part of being an In-Home Healthcare Giver, Candice has remained up to date on laws that governed what she could and could not do. She also maintained a positive and upbeat attitude that helps my mother feel more relaxed and comfortable.
It is my opinion that Candice will be a welcomed asset to any Company.
Sincerely,
Darlene Brown
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